Margaritaville Island Inn brings the vacation state of mind to Tennessee, with high-end accommodations, inviting amenities and island-inspired bars and restaurants. We are looking -for a motivated individual to join our team as a Front Desk Supervisor! $17-$19/hr based on experience.
Primary Responsibilities
- Serve as role model for guest service team to ensure smooth operations of all front of house operations
- Act as liaison between guest service representatives, management and all departments to ensure proper communication.
- Provide new-hire training and on-going training for all guest service team members on all procedures, rates, packages and hotel services.
- Resolve guest service problems quickly, efficiently and courteously.
- Enforce all cash handling and check cashier closings and deposits.
- Monitor high balance guests and payments owing and take appropriate action.
- Review night audit reports, front office log book and guest feedback & reviews on a regular basis.
- Monitor all VIP’s, special requests, packages and ensure timely delivery and charging for all items.
- Ensure all front desk staff are attentive, friendly, helpful and courteous to other team members and guests.
- Coach team members, as needed, to maintain consistency in operations and high service standards.
- Ensure all team members are in proper uniform.
- Work with the group sales manager to manage rooming lists, room assignments, cut-off dates and ensure smooth check-in, check-out and billing accuracy.
- Follows all hotel safety policies, procedures & standards.
- Handle other duties as assigned by Front Office Manager
Requirements
- Min. 1 year hospitality management experience
- Strong Customer Focus, Customer Service, and Verbal communication skills
- Must be willing to work holidays and weekends
Learn more about us here: https://www.margaritavilleresorts.com/margaritaville-island-hotel-pigeon-forge
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Holidays
- Weekends as needed
Work setting:
Work Location: In person