Vaco is currently looking for Customer Service reps for a medical company on the southside of Jacksonville FL.
Pay $17 hr
8-5 for training then must be able to work either shifts once assigned 9-6, 10-7, or 11-8 shift
Possibility to be remote after 6mths if local to Jacksonville.
Job Summary
Providing customer support for patients; doctors and medical facilities.. Handles customer inquiries and resolves simple and basic support issues; such as address changes; processing orders; warranty; or billing/payment.
Responsibilities
- Provides customer support by phone; email; or instant message to business customers. Serves as primary contact for inbound/outbound customer issues.
- Troubleshoots customer problems; identifies the root cause of the problem; and uses tools and resources appropriately to determine how to resolve customer problems.
- Follow escalation protocol for unresolved issues that include continual coaching and mentoring to ensure proper escalation follow up.
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
- Updates customer information and ensures accurate entry of contact information.
- Meets the standards of the job; such as quality standards; adherence to schedule; and average handle time.
- May provide guidance and/or mentoring to less experienced Care Coordinators.
Skills
- Excellent customer service skills that build high levels of customer satisfaction.
- Excellent verbal and written communication skills.
- Intermediate Computer skills.
- Demonstrates effective people skills and sensitivities when dealing with others.
- Ability to work both independently and in a team environment.
Job Type: Full-time
Pay: From $17.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
Work Location: In person