Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Operate the phone system to answer incoming calls and transfer them to the appropriate department or guest room
- Assist with guest check-out process and handle payment transactions
- Maintain accurate records of guest information and reservations
- Handle guest requests for additional services or amenities
- Ensure the lobby area is clean, organized, and presentable at all times
- Collaborate with other hotel staff to ensure smooth operations
Skills:
- Strong communication skills, both verbal and written
- Excellent customer service skills with a friendly and approachable demeanor
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and basic computer software
- Attention to detail and accuracy in handling guest information and transactions
- Ability to remain calm and professional in high-pressure situations
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by the supervisor.
If you are a motivated individual who enjoys interacting with guests and providing exceptional service, we would love to hear from you. Apply now to join our team as a Front Desk Clerk/Night Auditor.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 20 – 30 per week
Benefits:
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
- Weekends only
Work setting:
Experience:
- Hotel experience: 1 year (Required)
- Hotel: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person