Asotin County Public Utility District
Job Opening Announcement
Job Title: Customer Service Representative
Classification: Administrative
Supervisor: Director of Finance & Administration
Salary Range: Depending on Experience
Benefits: Medical, dental, vision, life insurance, retirement, personal leave.
Closing Date: Open Until Filled
Definition: The Asotin County PUD located in Clarkston, Washington, is seeking a qualified individual for a full-time Customer Service Representative position. Duties include all aspects of customer service, cashiering and handling of service inquiries. We offer a competitive salary and benefits package..
Application:
Application instructions and a full job description is available on the Asotin County PUD Website at: https://asotinpud.org/careers/
Duties and Responsibilities:
1. Answers telephone and responds to customer's questions and complaints.
2. Uses 10-key adding machine, computer systems, microfiche, copier, mail machine, answers questions, responds to customer's billing inquiries, and keeps up daily routine.
3. Utilize Information Systems to process receipts, connection orders, and operating/disconnect orders for outside crew response. Maintain current customer account and address information, and performs maintenance as needed.
4. Uses information systems to add, update and edit customer account information.
5. Initiate electronic transmission of business transaction with designated customers.
6. Enters payments into information systems as received and balances cash drawer at beginning and end of work day.
7. Balances payments with stubs for payments received from mail, night drop and payment agencies, and other designated payment sources.
8. Prepares daily cash report.
9. Assists with mailing of delinquent and final notices and processes disconnect notices.
10. Contacts delinquent and past due customers and coordinates payment arrangements with same.
11. Files all paper work.
12. Complete and verify utility billing tasks as assigned.
13. Processes refunds of customer deposits.
14. Assists with other office duties as required.
15. Collaborate with employees and vendors to accomplish task.
Preferred Qualifications:
1. High school graduate or GED Certificate.
2. Must have 5 years of experience in cashier/clerk type position.
3. Demonstrates an understanding of computer information systems, including operating system and business office applications.
4. Ability to form effective and efficient working relationships with other employees and the general public.
5. Duties normally performed in a standard office environment.
6. Ability to use small office machines, i.e. 10-key, postage machine, mail inserter, personal computer.
7. Observes and follows safety practices and procedures and promptly reports accidents and unsafe situations.
8. Inventories and maintains supply of materials to meet needs.
9. Ability to understand and follow oral and/or written instructions.
10. Performs other related duties as assigned.
11. Demonstrate ability to collaborate and work on a team.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 5 years (Preferred)
Ability to Relocate:
- Clarkston, WA 99403: Relocate before starting work (Required)
Work Location: In person