Crown Linen is the leading commercial laundry specializing in the hospitality industry in Florida and Atlanta, GA. It was created to fill the demand for a professional laundry company dedicated exclusively to cater for the demanding needs of the hospitality industry. Today, it provides laundry services to more than 160 hotels (55,000 rooms) by emphasizing four guiding principles: quality, reliability, cost reduction, and customized service.
Crown Linen is experiencing rapid growth and we are looking for qualified and enthusiastic Customer Care Professional to join our team.
This position will have the responsibility to provide superior customer service, by focusing on each customer’s needs and requests. The Customer Care Professional will work with other team members of the Crown Linen organization to ensure we have met our customers expected criteria. In addition, you will build positive and effective relationships with our customers, ensuring long-lasting business.
Perks to our Customer Care Professional:
\* Health, Vision and Dental Insurance.
\* Paid Time off.
\* 401K.
\* Company car.
\* Cell phone monthly allowance.
DUTIES AND RESPONSIBILITIES
- This position will require spending 90% of the time at customers locations.
- Assisting in the daily growth and development of our company within assigned area(s).
- Assisting with efforts of new business acquisition as requested by management.
- Expertly managing the needs of internal and external customers and provide support by phone, electronic communications, and in-person visits.
- Business to Consumer B2C sales of goods or services to new business prospects.
- Preparing and communicating reports and presentations to the management team on weekly incidents and on-going issues resolved and unresolved.
- Professionally handle all incoming requests from customers and ensure that issues are resolved promptly and accurately.
- Confers with department managers to determine the progress of work and to provide information on changes in processing methods requested by the client and/or to provide follow-up and status information to the client.
- Provide weekly incident reports or as often as required to provide resolution to clients.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our customer experience.
- Provide support to Operations and Sales staff as needed.
- Research and identify evolving industry standards to improve communication with clients.
- Maintain a balance between company policy and customer benefit in all decision-making processes.
- Other duties as assigned.
QUALIFICATIONS
- BA / BS and 2 years’ experience in sales/marketing or related fields or equivalent combination of education and experience.
- Excellent customer service and communication skills are a must.
- Excellent organization skills (able to multi-task, prioritize, plan, and execute).
- Intermediate to advanced knowledge of MS Office products.
- Great interpersonal skills and social competency.
- Professional demeanor, organized, and reliable.
- Effective and skillful communication skills.
- Ambition, a strong work ethic, and an earnest willingness to learn.
- Results-driven attitude with a hunger for success.
- The ability to excel in a high-energy, fast-paced environment is a must.
- Ability to effectively collaborate and work in a team-based environment.
- Must possess superior conflict resolution skills.
Job Type: Full-time
Pay: $58,000.00 - $66,700.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: On the road