Job Summary:
Join our team as a Bilingual Customer Service Associate in a dynamic and fast-paced environment. We are seeking a motivated individual who is fluent in both English and Spanish to provide exceptional customer service and support to our diverse clientele.
Northwest Houston Logistics Warehouse Seeking Customer Service Representative
Monday through Friday
1st Shift
8:00AM to 5PM
Pay Rate: $17.00 Hourly
(This is not an office position/ Must be able to work in Non-Climate Controlled Warehouse)
The Logistics Customer Service Representative role requires analytical skills and intermediate to advanced computer skills is a MUST. Strong Excel experience required to include Importing Files and Data Tables and Consolidations are required
Logistics Customer Service Representative - The Ideal Candidate will possess 2 plus years in this role
Summary and Qualities:
Principal Accountability (The following is intended to describe the general nature and level of work being performed.
- Accurately input into and retrieve information from the system
- Compile and analyze data.
- Prepare reports on actual or projected information that improve management decision-making and operational performance.
- Identify system and process issues and develops recommendations that improve business practices, enhance efficiencies or strengthen regulatory and industry standard compliance.
- Analyze processes and identify opportunities for improvement/automation
- Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
- Record damaged shipments and mis-routed freight on applicable report
- Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
- Interact with management and warehouse personnel to establish service criteria and meet customer requirements
- Follow up with customers and other departments to resolve invoice problems and discrepancies
- Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
- Reconcile driver pickup and delivery manifests
Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel)
- Proficient with Outlook.
- Intermediate demonstrable proficiency with Excel.
- Must be able to type 45 WPM.
- Good interpersonal skills required.
- High school diploma or equivalent required.
KS Staffing is a drug-free workplace.
As a condition of employment, all hires are required to pass a pre-employment drug test and background check.
Please apply with an updated resume for immediate consideration.
Qualified candidates may contact our office to schedule an interview.
KS Staffing Group
281-815-4988
KS Staffing Group is an Equal Opportunity Employer. KS Staffing Group provides equal employment opportunities without regard to race, color, religion, gender, national origin, age, and disability unrelated to an individual’s ability to perform adequately, sexual orientation, marital status, or any other characteristic protected by law.
Job Type: Full-time
Pay: $17.00 - $17.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- CSR/DISPATCHER: 2 years (Preferred)
Language:
Work Location: In person