We are looking for a full-time computer (desktop/laptop) and network support field technician to join our company. You will be supporting both internal staff as well as external clients. Professionalism and proven technical ability are required. Pay rate is commensurate with experience.
If you are qualified for this job, please provide us with a cover letter and a current resume. Local Buffalo area applicants only, please. If you are not in the local area, please do not apply. Only qualified candidates will be contacted.
Key responsibilities:
- Install, maintain and repair workstations/laptops/mobile devices in multiple site environment
- Provide technical/network support for various desktop, server, and software application issues
- Support VoIP and video conferencing systems
- Proactively take and work on support cases
- Some local and regional travel required
- Some after-hours and weekend work may occasionally be required
Other responsibilities:
- Transcribe and return technical support calls
- Provide end user education as needed
- Provide informational updates to internal knowledge base as needed
Required Skills:
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
- Strong multi-tasking, troubleshooting, analytical, communication, and technical skills
- Excellent grasp of verbal and written English; MUST be able to use proper grammar, spelling, and punctuation in written communications
- Must possess good customer service skills.
- Must be very detail-oriented and a self-starter
- Minimum of 3 years of relevant technical experience, 6+ years preferred
- Ability to work through the process of identifying, troubleshooting, and resolving technical problems
- Must be able to work with others in a team environment
- Ability to lift or move up to 50lbs frequently and occasionally lift or move items weighing more than 50 lbs
- Must have valid NY state driver’s license
- Current and valid CompTIA A+ ce certification (please provide your digital CompTIA transcript link in resume) preferred. Applicants without current A+ certification will be given a short technical assessment during initial interview.
- Current and valid CompTIA Network+ ce certification (please provide your digital CompTIA transcript link in resume) preferred.
- LOCAL Buffalo area applicants only; you must be able to travel to the Cheektowaga area on a daily basis and be ON TIME.
Job Type: Full-time
Pay: $53,243.00 - $55,978.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
Experience level:
Schedule:
Ability to Commute:
- Buffalo, NY 14225 (Required)
Ability to Relocate:
- Buffalo, NY 14225: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person