Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.
Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?
Job Summary
Real Chemistry’s Medical Affairs team collectively has decades of experience working with the top 30 pharma and biotech companies to execute comprehensive medical communication solutions.
We offer end-to-end strategic medical communication solutions at scale that adds value to our clients, healthcare professionals and patients, all fueled by industry-leading AI and analytics.
We are seeking a highly motivated and experienced Practice Leader of Client Services to lead our efforts in ensuring exceptional client satisfaction and fostering business development, and driving operational excellence including financial diligence. Working closely with the US Medical Leadership, you will collaborate with cross-functional and global teams to drive strategic direction, operationalize initiatives, and enhance client outcomes. We are looking for a visionary leader who can architect, execute, and continuously improve our operational plans and processes, leading to high client retention and strong value output.
What you’ll do:
Lead and develop a strong, knowledgeable, and proactive client-facing team. This role a requires a highly experienced people leader who can balance upholding our results-oriented culture while unlocking the highest potential of our team.
Collaborate and provide strong leadership with internal teams within the medical capability to ensure client goals and objectives are met. Focusing on further developing and strengthening our teams, providing mentorship, and nurturing our talent.
Develop and review budgets, forecasts, and revenue trackers to ensure accuracy as well as appropriate levels of profitability and resourcing.
Provide strategic insight and planning for existing accounts and new business on an ongoing basis and during client strategic planning initiatives.
Monitor market and therapeutic category developments that impact accounts and work with the team to develop solutions.
Support business development activities and capability growth outside of existing accounts, including providing strategic analysis and participating in new business pitches, proposal, and budget development to grow organically and diversifying client/revenue streams.
Contribute to company strategic goals and initiatives, strategizing and proposing ideas and motivating colleagues to achieve company’s vision.
This position is a perfect fit for you if:
Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
You are highly organized self-starter, able to work independently and under tight deadlines.
What you should have:
15+ years of experience in an agency environment and client-facing roles (e.g., Account Management, Client Success, Sales), managing a book of business of $3 – 5 million+.
Experience in the pharma, healthcare, and biotech sectors across a range of therapeutic areas. A medical/scientific background is preferred but not required.
Proven track record of leading teams with a focus on management, coaching, scaling, and developing new strategic initiatives.
Excellent written and verbal communication skills, with the ability to build and foster positive business relationships cross-functionally.
Exceptional organizational skills, with the ability to learn quickly and multitask in a fast-paced environment.
Proven ability to upsell and expand client portfolios.
Willingness to travel as needed for client and internal meetings.
Pay Range: $275,000 - $315,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile
here
.
Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include an annual wellness reimbursement, student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at:
https://www.realchemistry.com/
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.