Watchtower Security aims to be the national leader in providing video surveillance services to the multifamily housing industry and intends to achieve it by developing a staff that is passionate about providing premium service and technology while adapting to emerging client needs.
The Forensic Review Analyst 1(FRA-1) is a Tier 1 position in the Forensic Review Department. FRA-1s are responsible for completing non-violent, non-time-sensitive, and less complex reviews. This position requires strong attention to detail and critical/situational thinking skills. Written and verbal communication skills are a must, as this position requires frequent collaboration with clients, law enforcement, and peers. At times, FRA-1s may be required to complete more complex, time-sensitive, and/or non-violent priority requests if the team or department needs a call, or if opportunities arise to gain/showcase additional skillsets.
Essential Job Functions:
- Review, interpret, and resolve video surveillance footage for reported incidents, including criminal & nuisance activity. Focus on non-violent, non-time-sensitive, and less complex requests, including quickets. ** Example requests include improper dumping, gate hits, pet messes, vehicle damage/vandalism, unit burglary, vehicle tracking, missing packages, etc.
- Keep detailed, professional notes of observations, processes, and communication within requests and time record entries.
- Write a concise, detailed summary of reported incidents- may include car details, description of individuals, or time of activity.
- Compile video footage and/or still images into a completed product for clients and law enforcement.
- Regularly communicate with clients and law enforcement, written and verbal
- Interdepartmental collaboration and problem solving
- Participate in regular 1:1 meetings with the team supervisor.
- Submit camera image quality concerns through the provided platforms.
- Maintain a weekly time record through the company-provided platform.
- Regularly monitor personal work email and chats for company correspondence
- Answer incoming calls.
- Maintain performance metrics consistent with averages for like positions.
Job Skills and Requirements:
- Bachelor’s degree preferred.
- Must have exceptional written and verbal communication skills.
- Analytical/critical thinking skills
- Basic knowledge of video and photo editing software preferred.
- Experience with Microsoft Office preferred.
- Proven work history that indicates an ability to work well with others and alone.
- Customer service experience.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
Education:
Experience:
- Video editing: 1 year (Required)
- Photo editing: 1 year (Required)
Ability to Commute:
- Maryland Heights, MO 63043 (Required)
Ability to Relocate:
- Maryland Heights, MO 63043: Relocate before starting work (Required)
Work Location: In person