Join our Team!
We are seeking a diligent and detail-oriented collections specialist to join our team. As the Collections Specialist, your primary goal will be to carry out various tasks to manage the delinquent accounts of the bank while maintaining positive client relationships. This includes communicating with customers to discuss overdue status and answering customer questions related to overdue accounts.
The successful candidate must have a high school diploma or equivalent and well-developed written and oral communication skills. Preferred qualifications include collections experience, banking experience, and proficient analytical skills. All Mascoma Bank employees must always maintain confidentiality and privacy.
This position can be performed in-office at our Operations Center in White River Junction, VT or remotely within our service areas.
The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.
Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request a reasonable accommodation, please contact careers@mascomabank.com.
As a Certified B Corporation, our vision is to be force for positive change for our customers, communities, and employees. We offer on- the -job training, contemporary benefits, and opportunities for growth and development.
The starting pay for this position is $19.47 - $22.47/hour depending on experience
In line with B Corp values and in compliance with the potential federal laws, we strongly encourage all team members to get vaccinated. Currently 93% of our team members are! Team members who choose not to are subject to weekly testing and an increased insurance premium.
Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V