Fabricare Cleaners & Tailors is a small dry cleaning business that has been family owned for over 35 years. We pride ourselves on working in an exciting, fast-paced environment with a team of dedicated professionals. Our goal is to build and maintain an empathetic, kind and strong team so that we can always offer our customers the BEST in both customer service and product.
Job description
Our company is seeking a Customer Service Team Manager (CSM) who is friendly, smart and dedicated. The ideal candidate will be organized, have strong interpersonal communication skills, pay high attention to detail and be committed to providing a positive customer experience.
Responsibilities:
- Serve customers by providing accurate product and service information
- Manage the day-to-day operations of a customer service team
- Analyze data to determine team effectiveness
- Attract potential customers by being well informed, warm and friendly
- Open and maintain customer accounts within the operating system
- Analyze customer needs
- Resolve product or service problems, follow through to resolution
- Contribute to team effort
- Keep work and customer areas clean and organized
- Minimum experience 2 years
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- This job is physically demanding. Are you able to work on your feet all day?
Experience:
- Dry cleaning: 2 years (Preferred)
Work Location: In person