First Class Travel Attendant
TRAVEL ATTENDANT
This is a great opportunity to join Vonlane, an exciting travel company focused on offering the highest levels of customer service. Over the last nine years Vonlane has changed the way Texans travel between Austin, Dallas, Fort Worth, Houston, and San Antonio. Vonlane passengers avoid the stress of driving themselves or the hassle of flying by riding our luxury motor coaches between Texas cities. Vonlane passengers experience a first-class travel solution unlike anything offered by a commercial airline.
We are looking for candidates that “break the mold” of typical service providers. Candidates must be reliable, outgoing, energetic, focused on customer service, and have a “can-do” attitude. Those candidates hired for this position will provide attendant service to travelers aboard custom designed, luxury, executive motor coaches offering scheduled service between Texas cities.
POSITION PURPOSE
To provide service, and assistance that enables the safety and comfort of passengers aboard our luxury motor coaches.
DUTIES AND RESPONSIBILITIES
· Provide exceptional customer service to luxury travelers
· Greet and assist passengers during boarding
· Follow proven service delivery techniques, processes, and procedures
· Seek to ensure the safety and comfort of passengers
· Serve light snacks, meals, and beverages to passengers
· Fulfill passenger requests to utilize on board amenities
· Develop relationships with passengers, anticipate their needs, and deliver an exceptional travel experience
· Execute opening and closing procedures as required to ensure exceptional service
APPLICANT REQUIREMENTS
· Prefer, but not required 2 years proven experience in hands on, client facing, customer service delivery
· Competent in handling difficult situations, problem solving and complaint resolution
· Able to read and speak English fluently
· Excellent communication and interpersonal skills
· Must present a professional image, may not have visible tattoos, facial, multiple or upper ear piercing or extreme hair color or style
· Must adhere to uniform guidelines and requirements
· Height and weight must be proportionate such that it does not exceed specific motor coach dimensions (attendant seat, cabin aisle)
· Ability to lift objects weighing up to 35 pounds, such as supplies and carry-on baggage
· Available for alternative work schedules including early mornings and evenings
BENEFITS
· Standby travel to all cities served by Vonlane.
· Employer paid Life/AD&D insurance.
Job Type: Part-time
Pay: $20.00 per hour
Benefits:
- Employee discount
- Life insurance
- Referral program
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
Application Question(s):
- This position requires you to work both Saturday and Sunday. Are you available to work consistently on the weekends?
- Do you own your own car?
Education:
- High school or equivalent (Required)
Experience:
- Customer facing: 2 years (Required)
Work Location: In person