What We Value
Philanthropy: We passionately believe that it is our communities and the people that make up our communities that shape our business and make us a successful company. Our desire is to embrace philanthropy and maintain a culture of giving to better our community just like it betters us.
Family: Families care about one another. They show admiration and respect whilst also supporting in times of need. They relate to each other and use this to solve problems and achieve common goals. At Sleepy Hollow, we work to maintain a welcoming atmosphere where employees have opportunities to build camaraderie and elevate teamwork.
About Us
We are a local, family-owned automotive dealership based in Viroqua, WI. We are driven by our goal to continually exceed customer expectations in sales and service in the communities we serve, while redefining the car buying experience and delivering personalized hospitality to our guests. Located in the beautiful Driftless Area of southwest Wisconsin, Sleepy Hollow Ford, Inc. is looking for someone who is customer focused, a team player, and has a strong work ethic.
Seeking a professional Service Writer to join our busy service department!
Sleepy Hollow Ford, Inc. in Viroqua, WI is growing, and we want you to be a part of our award-winning team!
Do you have outstanding customer service skills? Do you thrive in a fast-paced environment? You should be a self-starter, highly motivated to maximize each service opportunity, be memorable in the eyes of our customers, and be passionate about what you are doing. We expect you to work extremely well as part of a team.
Service Writer Duties:
- As the first point of contact for automotive service customers, show outstanding customer service.
- Use active listening to engage and understand the customer's vehicle issues and concerns.
- Create repair order and communicate vehicle needs clearly to service technician.
- Communicate vehicle diagnoses and maintenance needs to customer.
- Follow up on vehicles throughout the repair process, keeping customer updated.
- Interact with customers, vendors, and technicians in a professional manner always.
- Work between parts department and service department easily, as needed.
- Maintaining a high Customer Service Index (CSI) rating
Service Writer Requirements:
- Strong automotive knowledge and experience required
- Previous automotive service department experience required
- Excellent communication skills (in-person and telephone)
- Highly proficient computer skills
- Must be energetic, career minded & have great customer service skills
- Must be able to work in fast-paced environment and multi-task
- Exceptional organizational skills
- Successful candidate must have a clean background, driving record, & valid driver's license
- Monday-Friday, with rotating Saturday's
Sleepy Hollow Automotive Group Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Short-Term and Long-Term Disability Coverage
- Life Insurance
- Paid Time Off
- Company-paid Factory Training
- Employee Assistance Program
We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status
Please send cover letter and resume.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
Day range:
- Monday to Friday
- Weekends as needed
Shift:
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Viroqua, WI 54665: Relocate before starting work (Required)
Work Location: In person