PRIMARY FUNCTION/PURPOSE: Responsible for conducting intakes, initial skills
assessments, providing case management and offering referrals for permanent housing
placements or to other appropriate programs. Provide case management services for
participants of the Bronx Parent Housing Network.
DUTIES AND RESPONSIBILITIES
1. Screens potential clients for program enrollment and orient clients to the program
and describes program objectives.
2. Conducts initial intake assessments. Utilizes assessment tools (CARES) to
identify support service needs and makes immediate referrals.
3. Provide client with Independent Living Plan (ILP) (CARES), working in
collaboration with other Social Service providers and ensures the delivery of
comprehensive support services.
4. Tracks and monitors participant progress. Oversees weekly follow up via one on
one sessions. Follow up with participants through mentoring and counseling.
Meets with participants to address issues, challenges and successes to strengthen
client’s capacity for long-term self-sufficiency.
5. Maintains confidential case record for all clients.
6. Maintains contacts with outside agencies to refer or obtain additional client
services.
7. Conducts collaborative efforts with service providers to maximize service
delivery. Refers participants to job development for subsequent employment if
appropriate.
8. Facilitates workshops addressing issues related to shelter transition from
parenting, substance abuse, trauma informed care, healthy living, Cognitive
issues/skills, and Job Skills Training if applicable.
9. Participates in ongoing education and professional development through courses,
seminars and other in-service training in the areas of services for the homeless,
cultural diversity training, supportive counseling and workforce
10. Provides monthly service outcomes information and supporting documentation to
Sr. Case Manager for reporting purposes as required by funding agencies.
11. Performs all other duties as requested by managerial staff and other duties as
required.
QUALIFICATIONS/PROFESSIONAL EXPERIENCE
Bachelor’s Degree in Social Work, Public Administration preferred and 2-4 years of DHS/HRA case
management experience. Combined education and years of prior experience may be compensated for
the Bachelor’s Degree. Good writing skills required. Some customer service and job readiness
experience preferred. Knowledge of at least one of the following service areas is required: homeless
related issues, criminal justice, HIV/AIDS, substance abuse. Prior training experience in CARES
database is helpful. Knowledge of MS Word, Power point and other database programs.
POSITION SCOPE: Employee is responsible for implementing program activities related to
required training and following through independently in accordance with established procedures.
PROBLEM SOLVING: Independently works through routine problems, determining solutions
from established standards or procedures
KNOWLEDGE: Duties require a thorough understanding of principles, concepts and
methodology associated with counseling occupation.
FISCAL RESPONSIBILITY: Makes routine low-cost expenditures, as designated by
supervisor.
CONTACTS: Works primarily with staff within own program. External contacts are
infrequent and limited in scope. Has regular contact with Senior Case Manager, DSS and
other staff to exchange information. .
SUPERVISION: Occasionally instructs or assists other employees. Sometimes delegates
work assignments to others as directed by supervisor.
OTHER REQUIREMENTS:
Ability to travel locally using public transportation. Required to speak clearly and hear
the spoken word well. Required on a regular basis to be prepared to utilize appropriate
techniques to ensure consumers safety. Required to utilize near vision to read data and
other documents including spreadsheets and reports in printed form or on computer
screens. Regularly required to move fingers, wrist and arms in a repetitive manner to
operate office equipment.The Bronx Parent Housing Network
Case Manager Supervisor
AGENCY E`XPECTATIONS OF ALL EMPLOYEES
Adheres to Bronx Parents Policies and Procedures. Acts as a role model within and
outside the agency. Performs duties as workload necessitates. Attendance and
Dependability: the employee can be depended on to report to work at the scheduled time
and is seldom absent from work. Employee can be depended upon to complete work in a
timely, accurate, and thorough manner and is conscientious about assignments.
Communication and Contact: the employee communicates both verbally and in writing
with superiors, colleagues, and individuals inside and outside BPHN. Relationships with
others: the employee works and communicates effectively and relates well with others
including superiors, colleagues, and individuals inside and outside BPHN. The employee
exhibits a professional manner in dealing with others and works to maintain constructive
working relationships. Employee adheres to mission statement and guiding principles.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment described here is representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is occasionally required to stand,
walk, sit, stoop, use hands or fingers, or feel objects, tools or controls, reach with hands
and arms, climb stairs, balance, kneel, talk or hear. The employee must occasionally lift
and/or move up to 10-15 pounds. Specific vision abilities required by the job include
close vision and distance vision. Must be able to travel locally using public
transportation.
For some positions, the employee must be able to enter and work at prisons and jail and
must be able to obtain prison/jail clearance for entry.
Job Type: Full-time
Pay: $44,050.64 - $50,000.00 per year
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Patient demographics:
- Adolescents
- Adults
- Children
- Older adults
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Bronx, NY 10456 (Required)
Work Location: In person