POSITION TITLE: Zone Manager – Retail
EMPLOYMENT CLASSIFICATION: Full Time
POSITION REPORTS TO:
DEPARTMENT: Retail
POSITION SUMMARY:
Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.
DUTIES AND RESPONSIBILITIES:
Service:
- Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
- Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures
Operations:
- Facilitate opening and closing of stores
- Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
- Ensure store merchandising standards are consistently executed per the company guidelines
- Coordinate, monitor and align team resources to maximize sales and service potential
- Resolve basic IT /register issues and escalate as necessary
- Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
- Prepare for and participate in inventories; verify high risk counts
Financial/Business:
- Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
- Communicate daily with the team; look for additional ways to drive business through product, processes, or people
People/Leadership:
- Serve as the Manager on Duty providing leadership during assigned shifts
- Direct, coach, and train Associates in their daily job assignments
- Represent and support the company by fostering strong business relationships within the airport community
- Monitor and address performance issues in a timely manner through a partnership with AGM or GM
- Contribute feedback on Associate reviews and provide input on Associate counseling
- Other duties as assigned
QualificationsBehaviorsPreferredLeader: Inspires teammates to follow themEnthusiastic: Shows intense and eager enjoyment and interestTeam Player: Works well as a member of a groupInnovative: Consistently introduces new ideas and demonstrates original thinkingDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityMotivationsPreferredGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityPeer Recognition: Inspired to perform well by the praise of coworkersFlexibility: Inspired to perform well when granted the ability to set your own schedule and goalsAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Job Type: Full-time
Pay: From $20.50 per hour
Expected hours: 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Denver, CO 80249 (Required)
Ability to Relocate:
- Denver, CO 80249: Relocate before starting work (Required)
Work Location: In person