Adm Support Assistant
Dept of Community Resources
Please apply by: 7/9/24
Salary Range: $20.00 - $23.75 / hour
This is a non-exempt (hourly) position
Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
“Follow Your Calling, Find Your Career”
Position Summary
Perform routine administrative, clerical and technical work. This position, under general supervision, is responsible for general administrative functions of variety and specialization in a department.
Essential Functions
- Provide administrative support to internal departmental staff
- Respond to inquiries and resolve administrative issues that may arise
- Prepare written correspondence such as memos, forms and emails
- Create, maintain, organize and enter information into databases and use various computer applications
- Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
- Operate mail systems and coordinate the flow of information, internally or externally
- Schedule, confirm and maintain meetings, events, and schedules
- Compose, type, and distribute information such as meeting notes, agendas, and general information
- Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system
Minimum Qualifications
Experience:
- Minimum of two years of administrative experience
Education: High School Diploma or equivalent
Combination of relevant education and relevant experience accepted?: Yes
Licenses and Certifications
- May require a North Carolina or South Carolina Driver's License
- May require County Driving Privileges
- May require an Annual Motor Vehicle Record (MVR) check
Preferred Qualifications
- Strong Microsoft Skills, highly preferred
Knowledge, Skills and Abilities
Knowledge of
- Administrative and clerical procedures and systems using various computer applications, managing files and records
- Principles and processes for providing customer and employee services
- Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills
- Customer service
- Coordination and organization
- Judgment and decision making
- Time management
Abilities
- Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
- Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
- Building Trust: Interacting with others effectively to build confidence in one’s intentions and those of the organization
I-nitiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive
- Managing Work: Effectively managing work time and resources to ensure that duties are completed efficiently
- Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a professional manner acceptable to others and to the organization
Computer Skills
- Data entry
- Intermediate use in various computer applications.
- Proficient in various computer applications including Microsoft Office Suite
Work Environment
- Works in an office setting with moderate noise
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.