The Arc of Bergen and Passaic Counties is the premier not-for profit of families, self advocates and community members dedicated to assisting individuals with developmental disabilities and their families.
We are seeking a Customer Support Associate who will be responsible for monitoring and responding to customer needs for all special projects of the Vocational Services Department.
Responsibilities:
- Conduct interviews with customers to gather information and assess their needs
- Exhibit proficient computer use including MS Excel, Word and QuickBooks
- Provide exceptional customer service to customers , addressing their inquiries and concerns promptly and professionally
- Demonstrate and complete shipping procedures that include use of carriers such as UPS, post office and independent truckers that provide freight forwarders
- Ability to review, complete and maintain files on vendor/customer invoices
- Ability to address and complete distribution of purchase orders, must be able to answer production questions for all purchase orders including time of completion, shipping dates, quality control
Qualifications:
- High school diploma, Associates degree preferred
- Proven experience in customer service or a related field.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and the ability to think quickly on your feet.
- Valid driver's license
We offer you:
- Health insurance including dental and prescription plan, no waiting, eligibility 1st of the month after hire date!
- 401K retirement plan with match and agency contribution!
- The Arc provides personalized assistance in attaining and qualifying for student loan forgiveness programs, this is a position qualified for the program!
- Paid time off including holiday, vacation, sick and personal time!
- Strong team environment!
E/O/E
Job Type: Full-time
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Job Type: Full-time
Pay: $19.41 - $23.38 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Hackensack, NJ 07601: Relocate before starting work (Required)
Work Location: In person