About us
The Gerling Institute is an NYU-affiliated regenerative institute and spine surgery group seeking a Front Desk Coordinator/Phone Operator to serve in this essential role interfacing with patients, partners, and affiliates, helping lead our administrative, clinical, and research teams to success. Excellent opportunity to join a well-respected metropolitan NYC-based group with office locations and facilities in New York and New Jersey. The Gerling Institute is a well-established national and international group of surgeons, researchers, and practitioners with more than 25 years of experience. Join a friendly and fast-paced environment, working with passionate people with outstanding growth opportunities.
Who we are looking for:
Looking for a strong team player, excellent communicator, and bilingual English/Spanish speaker to join our successful institute and medical practice as a Front Desk Coordinator. Must have excellent communication and administrative skills with the ability to think on your feet and interface with our patients, partners, and associates in line with best practices.
Roles and Responsibilities:
- Meeting and greeting patients.
- Schedule and coordinate patient appointments to optimize the client satisfaction and facility efficiency.
- Responsible for taking and transferring calls to various departments on a day-to-day basis.
- Potential travel to other offices including Brooklyn, Manhattan, and New Jersey, on occasion.
- Explain and relay information to patients as required.
- Verify completion of registration forms.
- Carry out administrative duties such as filing, typing, copying, binding, scanning, and taking dictations.
- Request and collect appropriate identification and documents from patients.
- Use PrognoCIS (EMR) system to create accounts, post payments, schedule appointments, and make notes.
- Act in accordance with HIPAA laws regarding sharing of patient’s medical information.
- Manage the waiting room, attend to patient needs, and ensure the schedule runs on time.
- Complete no-show report after in-person sessions.
- Collect copayments from patients in various forms (cash, card, or check).
Experience:
- Medical office: 1-2 years (Preferred)
- Computer skills: 2 years (Preferred)
- Customer service: 2 years (Preferred)
- Experience in PT/Chiro/Orthopedic Surgery (Preferred)
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Front desk: 1 year (Required)
Ability to Commute:
- Brooklyn, NY 11215 (Required)
Ability to Relocate:
- Brooklyn, NY 11215: Relocate before starting work (Required)
Work Location: In person