Job Information
Opening Date/Time
06/25/2024 12:00AM Central Time
Closing Date/Time
07/08/2024 11:59PM Central Time
Salary (Monthly)
$7,275.00 - $11.642.00
Salary (Annually)
$87,300.00 - $139,704.00
City, State Location
Nashville, TN
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF TENNCARE, TENNCARE DIVISION, DAVIDSON COUNTY
This position requires a background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
Working Title: APU Nurse Manager
The Division of TennCare is dedicated to providing our employees with a hybrid work environment. All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.
Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree in nursing and experience equivalent to five years of full-time increasingly responsible professional nursing work, including at least one year of supervisory experience over professional nurses or one year of statewide oversight of a large program.
Substitution of Experience for Education: Qualifying full-time experience in nursing may be substituted for the required education on a year-for-year basis, to a maximum of two years.
Substitution of Graduate Education for Experience: Additional graduate coursework in nursing may be substituted for the required non-specialized experience on a year-for-year basis.
Necessary Special Qualifications: Licensed as a Registered Nurse in the State of Tennessee.
Examination Method: Education and Experience, 100%, for Preferred Service positions. For Executive Service positions, Minimum Qualifications, Necessary Special Qualifications, and Examination Method are determined by the appointing authority.
Summary
Summary: Under direction, is responsible for professional public health nursing consultant management work of considerable difficulty and supervisory work of average difficulty; and performs related work as required.
Distinguishing Features: This is the managerial class in the Public Health Nursing Con sub-series. This class differs from Public Health Nursing Con 2 in that an incumbent of the latter may supervise professional and sub professional personnel in providing advisory services and nursing consultation or provide oversight to a moderate to large statewide program.
Responsibilities
Evaluating Information to Determine Compliance with Standards:
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Determines compliance decisions with state, federal rules, regulations, and standards if deficient practices are identified, determines the extent of the noncompliance and recommends appropriate actions.
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Assesses factual information according to established state and federal protocols in order to reach supported conclusions.
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Reviews, accepts or denies plans of action/correction to determine level of follow-up needed for compliance.
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Reviews state/regional plans in order to communicate and provide input to internal and external customers.
Interpreting the Meaning of Information for Others:
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Serves as a knowledgeable resource of laws, rules and regulations both state and federal in order to communicate that information to facility personnel, patients/residents, family members, complainants and peers.
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Translates written word into verbal examples and validates that perception with appropriate persons for use as evidence.
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Interprets a variety of current human resources rules, regulations, policies, procedures, and documentation for internal and external business partners to facilitate understanding, enhance communications, and ensure compliance.
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Communicates with health care providers and other external entities.
Processing Information:
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Reviews surveys, investigations, applications, etc. to justify the conclusions of compliance/non-compliance.
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Oversees, documents, compiles, reviews and analyzes statistical data for internal or external required reporting.
Monitor Processes, Materials, or Surroundings:
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Oversees document reviews, observations, interviews used to identify non-compliance with regulatory requirements.
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Oversees the process of record review to determine quality of care and compliance with state and federal rules and regulations.
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Applies federal & state rules and regulations in review and decision processes.
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Oversees site inspections of facilities to assess for compliance.
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Monitors by observation a health care facility's infection control practices.
Resolving Conflicts and Negotiating with Others:
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Resolves conflicts to ensure timely and efficient performance and maintain positive working relationships.
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Demonstrates customer service skills in conflict resolution when dealing with unsatisfied customers.
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Maintains a respectful and productive work environment within the assigned work unit to minimize disputes and facilitate performance.
Coordinating the Work and Activities of Others:
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Provides guidance and participation during completion of documentation, creation of reports including proof reading and submission for processing.
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Assigns tasks in accordance with protocol, which includes coordinating activities, analysis and decision making related to findings, and scheduling meetings to assess the progress and accomplish tasks efficiently.
- Coordinates overall activities to distribute resources according to priority.
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Coordinates with upper management, peers, and assigned subordinates to facilitate equitable workload dissemination.
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Provides support to staff when they are organizing training, presenting sessions, and evaluating outcomes of activities.
Analyzing Data or Information:
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Organizes and interprets available information and materials in order to define existing problems.
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Analyzes relevant information from investigation of complaint(s) to determine actions needed.
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Conducts a job analysis to break down a job into measurable tasks and identify the competencies needed to succeed at accomplishing those tasks.
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Reviews medical records to determine Medical eligibility or compliance and justifies the decisions made.
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Identifies and analyzes relevant information needed to survey the program utilizing the specific survey protocol.
Communicating with Persons Outside Organization:
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Ensures confidential information/materials are not compromised.
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Demonstrates knowledge and skill in providing understandable responses to questions and is articulate in a wide range of difficult communication situations.
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Serves as a resource person for the agency when communicating with health care facilities and entities.
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Responds courteously to applicants, licensees, board members, government representatives and the public.
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Speaks clearly and persuasively, demonstrates ability to listen.
Training and Teaching Others:
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Coordinates/conducts agency specific and specialized training for agency employees to comply with departmental, state, and federal laws, rules, regulations guidelines, processes, and procedures, facilitating change, and improvement initiatives.
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Coordinates/conducts employee orientations/training meetings as required to educate staff on departmental, state, and federal laws, rules, regulations, guidelines, benefits, processes, and procedures.
Organizing, Planning, and Prioritizing Work:
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Adheres to specific protocols provided by the state and federal agencies to accomplish all phases of assignments.
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Incorporates last minute and unscheduled tasks into current workload to ensure timely and accurate completion of work.
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Organizes and prioritizes personal workload and the workloads of assigned subordinates using calendars, lists, and other facilitators to ensure timely and accurate completion of work.
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Delegates tasks to assigned subordinates based on the competencies they possess to ensure sufficient space to engage in supervisory work and ensure work is completed efficiently, accurately, and timely.
Guiding, Directing, and Motivating Subordinates:
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Leads assigned staff in using relevant information and individual judgment to determine whether events/decisions/processes comply with laws, regulations, and standards.
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Provides/communicates program specific information to staff/peers to achieve optimal outcome.
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Facilitates developmental opportunities to improve team development and performance of assigned staff.
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Reviews and prepares job plans with measurable SMART formula and meets with staff to provide clear expectations.
Performing for or Working Directly with the Public:
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Coordinates and provides training and education to the public regarding law and rules.
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Coordinates training for the public in prevention of spread of communicable disease and preparedness for emergency situations as requested and does so in a professional and caring manner.
Identifying Objects, Actions, and Events:
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Organizes and interprets available information and materials in order to define existing problems.
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Organizes, analyzes and interprets applicant's medical records to determine if medical eligibility has been met.
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Establishes work priorities to ensure the most important work is completed first based on departmental, state, and federal laws, rules, regulations, and guidelines.
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Identifies common source outbreaks and develops processes and plans for care of at-risk population.
Making Decisions and Solving Problems:
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Provides leadership in analyzing information in order to achieve best possible outcomes.
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Acts as state witness when services have been denied and/or entities request appeals/hearings.
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Determines the level of services applicants qualify for in accordance with rules and regulations.
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Approves travel, time and attendance, training and other related requests submitted by assigned subordinates.
Staffing Organizational Units:
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Conducts interviews for job candidates, making hiring recommendations and identifies opportunities with assigned staff to develop/maintain quality staff to accomplish goals of the unit.
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Utilizes available resources for recruitment of qualified candidates.
Documenting/Recording Information:
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Reviews investigations performed for employee relation purposes to ensure accurate information is used in decision making.
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Maintains documentation of survey/investigation results for potential appeal/hearings.
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Maintains documentation to ensure the legal defensibility of employment decisions.
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Reviews and documents the performance of assigned staff to ensure accurate and unbiased performance evaluations.
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Reviews and updates job plans using SMART formula.
Getting Information:
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Oversees activities for obtaining, reviewing and analyzing needed information and or materials such as observations, interviews, research, and records review to determine compliance with state and federal rules and regulations.
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Requests and obtains pertinent medical record information to investigate complaints against providers, healthcare facilities, or determine patient eligibility or fraud.
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Conducts disease investigation to obtain patient-specific information concerning the patient's disease and disease process.
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Reviews past performance file(s), quality indicator reports, or complaint/incident file to determine the appropriate action(s) needed.
- Contacts potential and current providers related to requirements for licensure and/or certification programs.
Establishing and Maintaining Interpersonal Relationships:
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Makes frequent contact with community partners, using good customer service practices, in order to establish and maintain open lines of communication. Develops a trust relationship with these partners in order to maintain a strong public health presence in the area.
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Maintains professional working relationships with peers, with assigned subordinates, and with upper management to ensure smooth and effective team operations.
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Assists others in the completion of their assignments as needed.
Coaching and Developing Others:
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Mentors staff by providing feedback and information on organizational culture, policies and procedures, workflow and chain of command, task prioritization, proper documentation, use of systems and available functionality, and how to most effectively and efficiently perform their assigned tasks.
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Monitors/provides feedback on progress toward goals as needed and according to protocol.
Provide Consultation and Advice to Others:
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Makes recommendations to upper management for change in operations which affect the economy, efficiency and quality of operations and services.
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Provides management and peers with education related to advance program training.
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Provides/directs technical and educational assistance to public health employees, community partners, and other agencies who request it.
Monitoring and Controlling Resources:
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Monitors staff resources and equipment in order to inform upper management when additional resources are required to accomplish goals.
Communicating with Supervisors, Peers, or Subordinates:
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Communicates programmatic issues and/or concerns with management, and/or staff.
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Listens, and responds to inquiries from staff, and/or management courteously and professionally, providing clear and accurate information.
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Conducts self in a supportive and professional manner when organizing training, presenting sessions, and evaluating outcomes of activities
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Maintains an open dialogue with supervisors, co-workers and staff to ensure effective and efficient communication.
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Provides regular updates to supervisors, co-workers and staff on the status or projects and other assigned work.
Interacting With Computers:
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Edits exported data to compile final reports.
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Enters data/information into various computer programs using required documentation format.
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Uses state and/or federal program applications on a daily basis.
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Imports/exports data prior to/following data collection.
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Records observations and interviews utilizing a tablet computer.
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Uses web based computer program to approve time and labor and travel expense claims.
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Uses Team Track to request enhancement of web applications.
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Uses web based computer program to input time and labor and travel expense claims.
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Receives and sends e-mail messages to coordinate scheduling, guidance and other work-related functions.
Developing and Building Teams:
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Models effective performance for staff for the purpose of serving as a role model, encouraging success in others, and enhancing trust.
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Assists staff in training activities by sharing knowledge and skills.
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Interacts and coordinates with staff using established protocols being reviewed for compliance with state and/or federal regulations.
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Functions in a supportive, positive, flexible manner in conducting all job responsibilities in order to achieve and maintain optimal Public Health Performance Standards.
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Identifies development opportunities appropriate for assigned staff to improve team development.
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Notifies staff as soon as possible with schedule changes and assists others with assignments when their workloads become more pressing.
Developing Objectives and Strategies:
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Coordinates strategies to recruit, retain and train staff with the skill to perform multiple duties.
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Develops processes and plans for care of at-risk population involved in disaster situations.
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Coordinates the development of strategies to protect, promote and improve the health and prosperity of people in Tennessee.
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Coordinates the development of Public Health Emergency Preparedness and other public health programs.
Assisting and Caring for Others:
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Makes referrals to the Employee Assistance Program and/or other entities as appropriate.
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Provides knowledgeable assistance as needed to internal and external entities in a courteous manner.
Performing Administrative Activities:
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Identifies, develops, and maintains programmatic information needed to support program activities.
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Oversees and approves performance management related documents into appropriate data bases as required.
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Enters performance management related documents into appropriate data bases as required.
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Enters, oversees and approves staff entry of personal payable time and leave/overtime requests into appropriate data bases as required.
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Enters, oversees and approves entry of travel authorizations and expense claims into appropriate data bases as required.
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Oversees maintenance of appropriate records of agency inventory and property.
Estimating the Quantifiable Characteristics of Products, Events, or Information:
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Oversees the coordination and scheduling of personnel resources to accomplish the goals of the work unit.
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Estimates the travel and material resources needed to perform work activities and stay within the budgetary guidelines and priorities.
Thinking Creatively:
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Implements the development of innovative processes in order to improve program efficiency.
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Develops and revises tools to track and trend information.
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Provides leadership in developing and designing web applications to enhance electronic accessibility.
Updating and Using Relevant Knowledge:
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Serves as subject matter expert of laws, regulations, regulatory revisions and application of regulations.
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Ensures knowledge of new laws, regulations, regulatory revisions and application of regulations is disseminated to staff.
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Maintains knowledge of current standards of practice.
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Reviews relevant current program information.
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Directs orientation and training of employees as requested.
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Attends called meetings, participates in all programmatic conference calls, and planned conferences related to particular field.
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Identifies own learning needs and goals and seeks direction to meet those needs.
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Attends mandatory in-service and training programs.
Inspecting Equipment, Structures, or Material:
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Oversees inspection of facility or office environments to determine environmental safety .e.g., safe water temps, dietary coolers, instrument sterilization equipment.
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Maintains and inspects agency equipment following manufacturer's specifications in order to assure efficient and accurate operation.
Judging the Qualities of Things, Services, or People:
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Assesses the quality of care and services provided to entities by utilizing specific protocol.
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Evaluates staff performance based on established measurable SMART goals.
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Participates in the assessment of potential employees during the hiring process and recommends candidate for hiring.
Scheduling Work and Activities:
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Directs daily work in order to meet time sensitive deadlines.
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Coordinates scheduling of staff attendance at surveys, investigations, hearings and site visits.
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Coordinates with co-workers and external customers in order to achieve program goals.
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Travel and overnight stays as required.
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Schedules Food Net visits to community partners to maintain vigilance in prevention of outbreaks, schedules and provides annual Fit Testing on appropriate internal customers.
Handling and Moving Objects:
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Collects and preserves evidence in order to facilitate the development of cases to conclusion.
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Carries materials to and from different areas of the workplace.
Operating Vehicles, Mechanized Devices, or Equipment:
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Drives state or personally owned automobile in all road conditions at any time of day or night for long periods, to reach a worksite destination.
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Travels to and navigates large cities and small towns on both interstate and rural roads.
Performing General Physical Activities:
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Navigates all areas of facility for inspection purposes and for validation of information.
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Performs repetitive computer data entry.
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Walks throughout facilities; stands, navigate stairs, stoops and bends torso in order to observe the staff for several hours.
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Carries required materials on site weighing up to 25 lbs.
Controlling Machines and Processes:
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Operating a variety of office equipment including but not limited to copiers, scanners, digital cameras, calculators, and fax machines.
Competencies
Competencies:-
Planning
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Integrity and Trust
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Decision Quality
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Problem Solving
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Written Communications
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Motivating Others
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Priority Setting
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Ethics and Values
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Directing Others
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Process Management
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Conflict Management
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Building effective teams
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Interpersonal Savvy
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Composure
Knowledge:
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Advanced knowledge of human behavior and performance displayed through recognition of individual differences in ability, personality, interests, learning and motivation.
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Advanced knowledge of administrative and clerical procedures such as word processing, managing files and records, designing forms, and other office procedures and terminology.
- Advanced knowledge of nursing, Tennessee law and rules that governs nursing and how applicable in a given situation.
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Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership technique, production methods, and coordination of people and resources.
- Advanced knowledge of relevant resources, equipment, policies & procedures, departmental processes & functions and communication techniques to promote effective security for people, data and property.
- Advanced knowledge of computer hardware and software.
- Advanced knowledge of the principles for providing customer and personal services.
- Advanced knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. For use especially with evaluations, interims and counseling sessions leading to guidance of employees continuous improvement.
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. The Advanced level of knowledge must be incorporated into the daily decisions of the job process to promote equal rights to staff and those you serve.
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Advanced knowledge of mathematical applications to solve problems.
- Advanced knowledge of principles and procedures for personnel recruitment, selection, and training.
Skills:
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Advanced skill to understand completely written sentences and paragraphs in work related documentation and paperwork.
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Advanced skill to identify problems, review related information, develop and evaluate options, and implement solutions.
- Advanced knowledge of nursing, Tennessee law and rules that govern nursing and how they are applicable in a given situation.
- Advanced skill to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
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Advanced skill to adjust actions in relation to others' actions.
- Advanced active learning skills in understanding new and revised information.
- Advanced skills in organizing and prioritizing workloads according to identified skills and competencies.
- Advanced skill for teaching/instructing others.
- Advanced skill for securing and appropriate utilization of equipment, facilities and other material resources.
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Advanced skill to communicate effectively in writing as appropriate for the needs of the audience, for consistent and accurate communication with staff and those you serve.
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Advanced skill of determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Advanced skill of listening to what other people say, taking time to understand the point being made, and asking appropriate questions.
- Advanced skill to monitor and assess the performance of others, or organizations to make improvements or take corrective actions.
- Advanced skill to speak to others and convey information effectively.
- Advanced skill to be aware of others' reactions and understand why they react as they do.
- Advanced skill to consider the relative costs and benefits of potential actions to choose the most appropriate one.
- Advanced skill to manage ones own time and the time of others in order to meet deadlines.
Abilities:
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Advanced ability to read and comprehend information and ideas being disseminated.
- Ability to coordinate movement of your arms, legs, and torso together when the body is in motion as it relates to touring and inspecting health care facilities.
- Ability to see under low light conditions as it relates to driving when having to travel to different facilities.
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Advanced ability to use deductive reasoning in applying rules to specific problems in order to determine a solution.
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Advanced ability to apply selective attention to a task over a long period of time without being distracted.
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Ability to maintain balance when in an unstable position.
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Ability to see objects or movement to one's side when looking straight ahead.
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Advanced ability to remember information such as words, numbers, pictures and procedures.
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Basic ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Basic ability to match or detect differences between colors, including shades of color and brightness.
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Advanced ability to analyze and evaluate how a system should work and how changes in conditions, operations, and the environment will affect outcomes, as well as identifying measures or indicators of system performance/actions needed to improve or correct performance, relative to the goals of the system.
- Advanced ability to listen and understand verbal communication.
- Advanced ability to communicate information and ideas in writing so that others will understand.
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Ability to identify and understand the speech of another person to prevent miscommunication related to relaying and receiving vital information related to work process at all times.
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Advanced ability to combine pieces of information to form general rules or conclusions.
- Advanced ability to communicate information and ideas in speaking so that others will understand.
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Advanced ability to identify when something is wrong or likely to go wrong.
Tools & Equipment
- Personal Computer
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Telephone
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Calculator
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Printer