The Customer Service Representative interacts with customers to provide information in response to inquiries about orders and accounts. Must possess the ability to exceed expectations in completing tasks through all communication portals of customer service. Has completed cross-training for completing the email, chat, front desk, and phone workflows; while maintaining consistency of our productivity goals. Has exceptional interpersonal and communication skills; and will be able to think out of the box to provide our customers with unique solutions. Must have excellent time-management skills and the ability to multitask. Relationship building and sales experience is a plus.
Education: High School diploma or equivalent.
Experience:
3-5 years of proven retail, customer support experience, contact center experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer-oriented and able to adapt/respond to different types of personalities
Skills:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Shift:
Weekly day range:
Work setting:
Work Location: In person