Medical Front Desk Specialist
Our office is seeking a front office specialist to join our dynamic orthopedic team. We are a fast-paced orthopedic and sports medicine practice providing quality care for southeast Houston for over 30 years. We’re looking for a customer-focused team player with a positive outlook to provide our patients with the final help they need as they check out of our office following their appointment. Candidates should have a strong work ethic, dedication and outstanding communication skills. Ideal person must demonstrate quality and caring relationships with our patients.
Job Responsibilities include
- Scheduling patient follow up appointments
- Collecting patient payments including co-pays, coinsurance, deductibles, outstanding balances, surgery payments and any additional fees as applicable
- Performing daily cash reconcilliations
- Sending referral information based on physician orders
- Assist with scheduling and registering new patient’s information and insurance coverage
- Assist Front Office Coordinator with medical records management
- Assist Front Office Coordinator with insurance verifications and account receivables
Qualifications:
- Exceptional customer service
- Familiarity with medical terminology, ICD 10 & CPT billing codes
- Proficient technical skills with use of computers and other technical equipment
- Ability to handle multiple tasks while interacting in a professional, friendly manner with patients.
- Flexibility to handle special tasks as assigned by supervisor with a high degree of personal accountability.
- Able to exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to practice policies and HIPAA.
- Willingness to learn new systems and skills
- Bilingual helpful but not required
Education & Experience:
- High school diploma or equivalent
- 1 year medical front desk scheduling and insurance verification- preferably in orthopedics
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical specialties:
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person