Overview:
Join Our Team as a Student Support Coach!
As a Student Support Coach, at Universal Technical Institute, you’ll embark on a journey to empower at-risk students in their acclimation to blended learning from day one through the first five classes of their program. You will be instrumental in helping a diverse population of learners overcome obstacles to fulfill their educational objectives. Your assistance will be key to enhancing the student experience and improving student success/outcomes.
What We Offer:
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$55,000 - $60,000 per year
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Weekends OFF
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Paid Training
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FREE Tuition for you AND your Immediate Family
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Medical/Dental/Vision/Life Ins/STD & LTD Ins
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401K, Paid Holidays, Paid Time Off
Responsibilities:
- Inspire, coach, and advise assigned student population on their blended learning program, UTI processes, and potential life issues such as time management, academic challenges, and study skills.
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Assist new students as they become familiar with their blended learning program as well as conducting Welcome Calls/Sessions.
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Manage and coach assigned students through proactive service and outreach; provide excellent customer service throughout all interactions.
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Utilize a defined contract strategy to connect with students, including new students starting their program, those identified as at-risk during the first five courses, and those who may need more engagement throughout their course of study.
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Provide students with available tools and resources by anticipating needs through consultative conversations.
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Identify students as at risk and provide appropriate intervention strategies based on individual needs.
Qualifications:
Education/Experience
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High School Diploma or GED
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Bachelor’s degree preferred
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Prior experience in higher education or related field preferred
Skills
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Excellent customer service and time management skills
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Creative problem-solving skills and high learning agility
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Strong verbal and written communication skills
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Strong attention to detail and accuracy
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Experience with MS Office
About Us:
It’s all about the reputation. 55+ years of experience, trusted by 35+ industry-leading brands, 16 campuses, 5 technical schools. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!