JOB TITLE: CUSTOMER SERVICE (SALES)
EMPLOYER: AutoFit Inc.
DEPARTMENT: Sales
REPORTS TO: Sales Manager
CUSTOMER SERVICE (SALES) DUTIES AND RESPONSIBILITIES:
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Providing a superior customer service experience to all walk-in contact and phone contact customers
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Generates and develops new business to meet specified production goals.
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Maintains and nurtures existing client relationships.
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Responds to all inquiries and requests in a timely and professional manner.
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Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.
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Possesses and maintains thorough knowledge of auto body parts and automotive industry product information.
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Performs other related duties as assigned by management.
CUSTOMER SERVICE (SALES) QUALIFICATIONS:
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High School Diploma/GED equivalent required.
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Bilingual in English and Spanish.
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Customer service background.
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Prior automotive experience and knowledge of automotive parts preferred.
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Must be a self-starter and proactive.
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Commitment to excellence and high standards.
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Excellent written and verbal communication skills.
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Good judgment with the ability to make timely and sound decisions
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Creative, flexible, and innovative team player
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Strong organizational skills; able to manage priorities and workflow.
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Proficient in Microsoft Office.
CUSTOMER SERVICE (SALES) PHYSICAL DEMANDS AND WORK ENVIRONMENT:
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Occasionally required to stand and walk
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Continually required to sit
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Continually required to utilize hand and finger dexterity
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Continually required to talk or hear
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Continually utilize visual acuity to use a keyboard
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Occasionally required to lift/push/carry items up to 50 pounds
CUSTOMER SERVICE (SALES) JOB TYPE:
CUSTOMER SERVICE (SALES) SCHEDULE:
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Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM
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Require working some Saturdays.
CUSTOMER SERVICE (SALES) PAY:
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Hourly wage and commission
CUSTOMER SERVICE (SALES) BENEFITS
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Health insurance
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Vision insurance
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Dental Insurance
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Employees Discount
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Accident Emergency Treatment Benefit
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PTO, sick days, and vacation days
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401K