Job Overview:
We are seeking a dedicated Front Desk Clerk/Night Auditor to join our team. The ideal candidate will be responsible for providing exceptional guest services and ensuring smooth operations during the night shift. This role requires a combination of excellent customer service skills, attention to detail, and the ability to handle various front desk and night audit duties.
Responsibilities:
- Greet guests in a friendly and professional manner, assisting with check-ins and check-outs
- Answer phone calls, respond to inquiries, and provide information about hotel services
- Handle guest relations effectively, addressing any concerns or requests promptly
- Perform night audit tasks
- Utilize phone systems efficiently to manage incoming calls and messages
- Maintain cleanliness and organization at the front desk area
- Assist with various administrative tasks as needed
Qualifications:
- Previous experience in guest services, front desk operations, or hospitality management is preferred
- Familiarity with night audit procedures and front desk responsibilities is a plus
- Strong customer service skills with the ability to handle various guest interactions professionally
- Proficiency in using phone systems and maintaining phone etiquette
- Excellent communication skills both verbal and written
- Ability to multitask, prioritize tasks effectively, and work independently during night shifts
- Flexibility to work evenings, weekends, and holidays as required
- We do have Lobby Cats, must be good with animals.
Please note that this job description outlines primary responsibilities and qualifications. Additional duties may be assigned based on operational needs. Join our team and contribute to creating memorable experiences for our guests while ensuring efficient night operations at our hotel.
Job Type: Part-time
Pay: From $13.00 per hour
Expected hours: 16 – 22 per week
Benefits:
Schedule:
- 10 hour shift
- 8 hour shift
- Night shift
- Weekends as needed
- Weekends only
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Cherokee, NC 28719 (Required)
Ability to Relocate:
- Cherokee, NC 28719: Relocate before starting work (Required)
Work Location: In person