We are seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing outstanding customer service, handling inquiries, resolving issues, and supporting our clients with their insurance needs.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Policy Management: Assist customers with policy changes, renewals, and cancellations.
- Claims Assistance: Guide customers through the claims process, providing necessary information and support.
- Problem Resolution: Address and resolve customer concerns and complaints effectively.
- Product Knowledge: Maintain a thorough understanding of our insurance products and services to provide accurate information to customers.
- Documentation: Accurately document all customer interactions and transactions.
Collaboration: Work closely with other departments to ensure a seamless customer experience.
- Compliance: Ensure all activities comply with industry regulations and company policies.
Qualifications:
- Education: High school diploma or equivalent; a college degree is a plus.
- Experience: Previous experience in customer service, preferably in the insurance industry.
Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in computer systems and software.
- Ability to multitask and manage time effectively.
Attributes:
- Empathetic and patient demeanor.
- Attention to detail.
- Ability to work independently and as part of a team.
- A proactive and positive attitude.
Benefits:
Competitive compensation in a 10999 contract with uncapped commission.
Flexibility by working from home.
Paid time off and holidays.
Professional development opportunities.
A supportive and collaborative work environment.
Job Type: Full-time
Pay: $8,000.00 - $11,000.00 per month
Shift:
Weekly day range:
Work setting:
Work Location: Remote