Position Summary:
Establish new member relationships and enhance current member relationships by proactively offering GFA products and exemplary member service.
Essential Functions and Responsibilities:
· Supervises the daily operations of the branch according to established GFA policies and procedures.
· Utilizes knowledge and experience in exercising discretion and independent judgement in resolving member issues and concerns.
· Provide day-to-day supervision of branch operations ensuring organizational standards of high member service is met consistently and is seen as the expert in all aspects of financial transactions.
· Work to establish new member relationships as well as maintain and strengthen current relationships through education of product offerings including deposit accounts, residential and consumer loan offerings and ancillary products.
· Provide direct day-to-day supervision of staff and educates them on sales and service expectations.
· Applies advanced knowledge and experience to situations and can recognize potential concern for fraud or other loss, including reputation risk to a member or GFA.
· Manage all employee time keeping responsibilities including but not limited to PTO requests and time card corrections; ensuring the accuracy and prompt approvals for payroll processing and taking the appropriate action when necessary. This includes both employee and managerial approvals are completed according to said deadlines.
· Processes all financial transactions, practices sound cash handling processes, and answers inquiries of a more complex concerns on members’ accounts including opening deposit accounts, term share renewals, wires, stop payments, line reconciliation. Assists in monthly spot audits and other branch operational tasks.
· Demonstrate proficiency in daily credit union operations, banking services, product knowledge. Engages with members via in-person, phone, or email effectively.
· Participates in vault, coin machine, and ATM balancing.
· Follows guidelines and policies to limit risk exposure of fraudulent transactions to the organization and its members by adhering to GFA’s policies, procedures and security guidelines.
· Work with the Retail Regional Manager and/or Retail Manager to ensure that growth and budget goals are met to ensure branch profitability and individual sales goals are attained.
· Trains and develops staff on operational and service aspects of their position through coaching and modeling behavior and has direct input in the performance management process.
· Provides direct day-to-day supervision of staff and educates them on sales, drive time campaigns, and service expectations and is seen as the expert in branch transactions.
· Works independently and exercises a high degree of decision making in daily branch operations; acts as the custodian of the branch in absence of a Retail Manager ensuring the branch operates in an efficient manner while adhering to GFA policies and procedures.
· Will be required to respond to alarm/security calls during non-business hours per GFA protocol.
· Required to travel between branches as needed.
· Other duties as assigned.
Additional Responsibilities:
· Models and promotes the behaviors of the Credit Union’s core values, actively works to enhance the member and employee experience throughout the Credit Union.
· Participates in the Credit Union’s Community/Civic Engagement Program which requires participation in community events throughout the year.
· Act as a role model for staff by completing tasks in a timely and accurate manner. Demonstrates a commitment to learning by cross training on other functions as required.
· Participates, completes, and attends mandatory training and/or online assignment for regulatory compliance.
Knowledge and Skills:
High School Diploma or equivalent
Microsoft Office Suite
Strong written and verbal communication skills
High level of confidentiality and accuracy
Strong organization skills and the ability to multi-task
Ability to work in a team environment
Strong member service skills
Flexibility and the ability to adapt to change
Physical Requirements:
General Office Environment
Ability to stand for long periods of time
Job Type: Full-time
Pay: $62,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
Ability to Relocate:
- New Hampshire: Relocate before starting work (Required)
Work Location: In person