20 Best Software Analyst jobs in New York, NY (Hiring Now!)

IT Support Analyst
Confidential —New York, NY
The IT Support Analyst will answer, evaluate, prioritize, and resolve incoming telephone, voicemail, e-mail, in-person, and Service Desk System requests for…
$28.83 an hour
Quick Apply
Business Systems Analyst-Hybrid Schedule
Columbia University in the City of New York —New York, NY
Acts as a technical resource to develop and write (i.e., code) business intelligence reports, dashboards, database tables, metrics and analysis tools that…
$90,000 - $100,000 a year
Senior Business Application Analyst
The New IEM, Llc —United States
Exceptional written and verbal communication skills, capable of explaining technical requirements to software developers and translating technical details into…
Estimated: $107K - $135K a year
Quick Apply
Sr. Data Analyst
Leaf Home —New York, NY
Powered by people, Leaf Home's innovative products and services are delivered with convenience, trust, and quality via 200+ regional sales and installation…
$100,000 - $130,000 a year
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Business Intelligence Analyst
MVP Health Care —New York, NY
Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement. Ability to inform and educate business stakeholders on key…
$99,911 a year
Systems Information Assurance and Security Analyst - Windows/Linux
Peraton —United States
Utilize IA tools such as ACAS, SCCM, QTIP, and VMS. 2+ years experience with IA scanning tools (e.g., Retina, ACAS). GIAC Certified Incident Handler (GCIH).
$80,000 - $128,000 a year
1d
Entry level Business Analyst
CloudSoftSync —New York, NY
Write stories to give more understanding to the developer team to develop product. Coordinates with users to determine and document business and user…
$70,000 - $75,000 a year
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Crime Data Analyst
Trinity Technology Solutions —New York, NY
\*\*Skills:\*\* - Bachelor's degree in Criminal Justice, Criminology, Data Science, or related field. Knowledge of crime analysis methodologies and techniques.
$70,082 - $74,262 a year
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Junior Data Analyst
Simpson Thacher & Bartlett LLP —New York, NY
Conduct thorough technical analysis related to data-oriented projects, including developing documentation that captures data flow across systems, desired…
$80,000 - $100,000 a year
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Entry-level Data Developer/ Trading Analyst
Quantbot Technologies LP —New York, NY
You will also work with extremely talented technical end users within the company. This is a great opportunity for a passionate technologist candidate who loves…
$75,000 - $85,000 a year
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10d
Data Analyst
St. Luke's School —New York, NY
Communicate with faculty, staff, parents, visitors, and vendors on a regular basis with face-to-face discussions, e-mail, phone calls, letters, and memos in…
$90,000 - $100,000 a year
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11d
WTC DMV Business Analyst
CRA, Inc. —New York, NY
These tasks require a business analyst who has both proven customer service skills and analytical experience to retrieve data, conduct analysis, observe and…
$44,000 - $55,000 a year
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2d
Analyst, Business Intelligence
Publicis Health Media —New York, NY
Work with multiple teams to develop reporting for analysis of trends and optimization of multi-channel media campaigns.
$52,500 - $80,000 a year
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6d
Systems Support Analyst
MPB —Brooklyn, NY
Knowledge of Adobe, Office365 and any other software licensing. Providing hardware and software support in a mixed Windows/Mac environment.
$90,000 a year
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Junior Business Analyst - Health Care Revenue Cycle
NYC Health + Hospitals —New York, NY
And* Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s…
$55,701.50 - $80,000.00 a year
Quick Apply
Junior Business Analyst
MAKE UP FOR EVER —New York, NY
Based in the New York City office and reporting to the Director, FP&A, this person is responsible for issuing sales reporting and analysis as well as support…
$60,000 - $65,000 a year
Quick Apply
Information Technology Analyst III
NewYork-Presbyterian Hospital —Manhattan, NY
Translates, explains, and illustrates complex technical information across the health system, including executive, administrative, clinical, and business…
$85,500 - $139,000 a year
3d
Data Analyst
Ocean Flex International int —New York, NY
He speaks at a very high level and was unable to share details despite my attempts to dig deeper. Cloud technologies or NoSQL databases.
$78,730.18 - $94,814.84 a year
Quick Apply
4d
Technical Support Analyst
NeoLink Services —New York, NY
Even if you are faced with a problem you don’t have the answer for, your critical thinking skills and ability to work under pressure will help you find a…
$23 - $25 an hour
Quick Apply
Service Desk Analyst
Simpson Thacher & Bartlett LLP —New York, NY
The Service Desk Analyst is responsible for providing telephone and in-person support for Firm applications, PCs, laptops, tablets, smartphones and telephone…
$65,000 - $95,000 a year
Quick Apply

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IT Support Analyst

Confidential New York, NY

Quick Apply

Job Details

Permanent | Full-time $28.83 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Computer science
Operating systems
Computer Science
Software troubleshooting
MCP
LAN
English
Windows
Microsoft Office
IT support
Computer networking
SharePoint
Mac OS
IT
2 years
Communication skills
PowerShell
Active Directory

Full Job Description

Position Purpose

The IT Support Analyst will be part of the Global IT Service Management team, responsible for delivering quality IT support to users across the organization. As a member of the team, they will be responsible for the maintenance and support of all IT systems, telephone systems, and Audio/Visual equipment.

Essential Duties and Responsibilities

Specific duties and responsibilities include the following, but the individual will also be expected to perform all the duties necessary which are customarily performed by a person holding this position. Other duties may be assigned.

The IT Support Analyst will answer, evaluate, prioritize, and resolve incoming telephone, voicemail, e-mail, in-person, and Service Desk System requests for assistance from end users in the organization. This includes troubleshooting and resolving issues related to standard enterprise software applications and various custom web applications, desktop hardware, and network edge infrastructure components. In addition to the tasks and activities listed below this person will be expected to assist with various IT projects as directed.

End-User Support

Provide technical support for the organization; diagnose technical problems; research, identify, and document appropriate solutions; organize and prioritize technical support cases and follow-up on outstanding cases until resolved.

Infrastructure Support

Provide technical support for LAN and WIFI devices. Analyze, troubleshoot, evaluate, and resolve computer network problems. Performing file backups on the network. Participate in scheduled maintenance windows.

Support Case Management

Maintain and track all support issues and calls within the Support management system; maintain contact and follow up with employees to ensure quality level of support; interact with users in non-technical, clear terms; adhere to and enforce organization policies, rules, and regulations relating to technology use.

User Account/Password Maintenance

Creates, maintains, and coordinates user account information and passwords for various IT systems. Assist with setup of new user accounts/email in a Microsoft Windows Active Directory/Office 365 environment. Maintain student and alumni email addresses and distribution lists.

Device Support

Provide support and assistance for the relocation, installation, and setup of computers, end-user unified communications systems, team telephones, Mobile Devices, and various peripheral equipment including classroom audio/video equipment. Perform diagnostics on computers, software applications, and related equipment. Provision, reimage, and test new and reallocated computers, laptops, and other equipment as directed.

End User support

Provide support to all users - assistance with, access to and use of all systems.

Exec user support

Provide support to executive staff and prioritize accordingly.

Flexible working

Expectation to support after-hours and weekend events as required. Multi-site support including local travel and the ability to respond at short notice.

Vendor management
Coordinate with various vendors to maintain the working environment. Order new equipment as needed.

Knowledge and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required. Under the ADA, reasonable accommodations may enable individuals with disabilities to perform essential functions.

· A thorough understanding and knowledge of commonly used concepts, practices, and procedures within the IT field.

· A thorough understanding of and professional experience troubleshooting Web Applications and Technology.

· Thorough knowledge of both PC and MAC Hardware/Software configuration.

· Advanced Knowledge of Microsoft Office 365, Adobe Suite, and other standard business productivity software suites.

· Basic knowledge of Windows Server 2012 and above.

· Knowledge of working in PowerShell

· Knowledge of audio-visual systems (projectors, sound systems) is required.

· Knowledge of academic environments is strongly desired.

· Ability to install and configure Windows 10 and MAC OSX workstations and software packages.

· Ability to troubleshoot LAN clients.

· Strong interpersonal skills.

· Strong organizational and problem-solving skills.

· Demonstrate professionalism and diplomacy in interpersonal relationships.

· Support and embrace diversity and inclusiveness.

· Regular weekday (Monday-Friday) attendance/availability is required during core business hours.

· Ability to work weekends and after hours.

· Ability to manage multiple priorities and projects.

· Ability to be present in the office

· Ability to travel between offices locally and nationally.

· Ability to work independently and as part of a team.

· Ability to proceed with objectives under limited supervision.

Education, Work Experience, and/or Licensure

· Must be legally authorized to work in the United States

· 4-year College Degree in Computer Science/Related field preferred or equivalent job experience

· At least 2 years of experience in IT Support is required.

· Experience with SharePoint/Teams or Other similar content management/collaboration platforms.

· Experience providing top quality cross-platform end-user support and training.

· Experience using TeamDynamix or a similar service desk/support management system.

· At least one Microsoft (MCP), Apple, or other industry standard certification in a Windows/Mac operating system is desirable.

Language Skills

· Excellent verbal and written communication skills

· Excellent command of the English language

Physical Demands

The physical demands listed here are representative of those that must be met by an employee to perform the essential functions of his/her job successfully. Under the ADA, reasonable accommodations may enable individuals with disabilities to perform essential functions.

· Ability to sit, stand, walk, travel up and down stairs, crouch, climb ladder, stoop, and reach.

· Ability to lift to 25lbs.

Work Environment

The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· Basic office environment

· Classroom/academic environment

· Online learning environment

· Ability to adapt to new campuses and their infrastructure.

The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The Company reserves the right to modify this job description in its sole discretion.

Job Types: Full-time, Permanent

Pay: $28.83 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Experience level:

2 years

Schedule:

8 hour shift
Monday to Friday
Weekdays
Weekends as needed

Work Location: In person

Quick Apply

Software Analyst jobs in New York, NY

IT Support Analyst

Business Systems Analyst-Hybrid Schedule

Senior Business Application Analyst

Sr. Data Analyst

Business Intelligence Analyst

Systems Information Assurance and Security Analyst - Windows/Linux

Entry level Business Analyst

Crime Data Analyst

Junior Data Analyst

Entry-level Data Developer/ Trading Analyst

Data Analyst

WTC DMV Business Analyst

Analyst, Business Intelligence

Systems Support Analyst

Junior Business Analyst - Health Care Revenue Cycle

Junior Business Analyst

Information Technology Analyst III

Data Analyst

Technical Support Analyst

Service Desk Analyst

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