20 Best Help Desk Analyst jobs (Hiring Now!)

User Support Analyst
Fifth Judicial Circuit of Florida, Marion County BOCC —Ocala, FL
A bachelor's degree from an accredited four year college or university with at least 24 semester hours in computer science or management information systems and…
From $20.88 an hour
Quick Apply
Service Desk Analyst with ServiceNow Experience - OHIO ONLY
Polygon Solutions —Columbus, OH
Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
$17 - $22 an hour
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4d
IT Help Desk Support
Owl Practice —San Antonio, TX
High school diploma or equivalent; an Associate's degree or higher in IT, Computer Science, or a related field is preferred. Help desk: 2 years (Preferred).
Estimated: $38.9K - $49.3K a year
Quick Apply
IT Help Desk Support
American business solutions inc —Harrisburg, PA
Answer inbound phone calls concerning network issues from Commonwealth employees, and LEC/Last User Contract, LUC, vendors. ONE DAY NIGHT SHIFT IS ALSO THERE*.
Estimated: $38.2K - $48.4K a year
Quick Apply
Help Desk Analyst I
Centerstone —Nashville, TN
Relies on internal and external sources to answer, evaluate, prioritize, and delegate incoming requests. Answers phone calls, troubleshoots issues or gathers…
$16.66 - $20.77 an hour
4d
Help Desk level tier l
Steinemann Inc. —Bend, OR
Proficiency in help desk support, Windows troubleshooting, and technical support. Taking calls and providing tier 1 support, mostly recording tickets and…
$40,000 - $43,000 a year
Quick Apply
6d
Digital Service Desk Analyst
Sherwin-Williams —Cleveland, OH
Associate degree (or foreign equivalent) in a Computer Science, Computer Engineering, or Information Technology field of study (e.g., Information Technology,…
$59,256.08 - $73,899.53 a year
1d
Help Desk Manager
BRS —Remote
Resolve technical assistance requests for all Registry Plus applications, including but not limited to assistance with configuration issues, troubleshooting,…
Estimated: $69.5K - $87.9K a year
3d
Help Desk Analyst
vTech Solution Inc —Trenton, NJ
The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
$17 - $18 an hour
Quick Apply
2d
Help Desk Technician
HCLTech —Chattanooga, TN
As a Help Desk Technician *you will be responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary…
$37,000 a year
Quick Apply
4d
Help Desk Technician
Trace3 —Minneapolis, MN
Respond to help desk inquiries and provide technical support to end-users. Proven experience in a help desk or technical support role.
$21.39 - $37.00 an hour
Quick Apply
4d
Help Desk Analyst
Expedite Technology Solutions —Dover, DE
Process all inbound telephone calls, emails, and tickets as assigned. Interface with outside vendors (Telecommunication and others) to assist in team/and…
$20.78 - $28.00 an hour
Quick Apply
Technical Support Analyst
Duty Free Americas —Hollywood, FL
Respond to POS-related calls and questions from stores promptly, courteously and helpfully. Enter, track and update calls and their resolution in our ticketing…
$19.50 - $20.50 an hour
Quick Apply
4d
IT Help Desk Analyst
American business solutions inc —Columbus, OH
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Estimated: $45.2K - $57.2K a year
Quick Apply
Help Desk Analyst
Tekshapers Inc —Salem, OR
Assists in developing and refining desktop installation processes and images to facilitate quick deployment of desktop systems and assure appropriate software…
$19 - $20 an hour
Quick Apply
IT Support Analyst II
Dennis Uniform —Fort Worth, TX
High school diploma or equivalent required; Bachelor's degree in Information Technology or related field preferred. Help desk: 1 year (Preferred).
From $65,000 a year
Quick Apply
9d
Help Desk Analyst
UB Greensfelder LLP —Cleveland, OH
Receives, logs and manages calls from internal personnel via telephone and email. Escalate unresolved calls to the infrastructure support team.
Estimated: $43K - $54.4K a year
Quick Apply
IT/EHR Support Analyst
Southside Medical Center, Inc. —Atlanta, GA
Responds to end user requests for technical support. Two-five years demonstrated progressive technical experience. Medical Software (i.e. EPIC, etc.).
Estimated: $42.6K - $53.9K a year
Quick Apply
Help Desk Analyst
Realign LLC —Texas
2+ years of experience in a help desk or technical support role. Bachelor's degree in Computer Science or related field.
Estimated: $44.8K - $56.8K a year
Communication Desk Analyst
Hotwire Communications, LTD —Fort Lauderdale, FL
Answer direct phone calls, text and chat from internal teams during an outage event. Highly computer literate with capability in email, MS Office, and related…
Estimated: $45.3K - $57.4K a year
Quick Apply
12d

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User Support Analyst

Fifth Judicial Circuit of Florida, Marion County BOCC - Ocala, FL

Quick Apply

Job Details

Full-time From $20.88 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Retirement plan

Qualifications

Computer science
Management
Software troubleshooting
LAN
Driver's License
Bachelor's degree
Data entry
Trade school
Computer skills
Systems analysis
1 year
Associate's degree
Debugging

Full Job Description

Please apply at http://www.circuit5.org/court-administration/careers/

MAJOR FUNCTION

This is complex and responsible technical work in planning, designing, implementing, coordinating, evaluating, and enhancing the Fifth Judicial Circuit’s distributed computer system network, including operating systems, applications software, local area networking, and communications components, for use by end-users. Reports to the Trial Court Technology Officer (CTO).

ESSENTIAL FUNCTIONS

The following statements describe the principal functions of this job and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the work load.

Consults with users and performs assessments to determine user needs and systems requirements.
Responsible for developing training programs and manuals and conducting individual and group training for system users.
Responsible for analyzing and resolving computer hardware, software, and network communication problems using diagnostic software and technical trouble-shooting processes.
The user support analyst may serve at the Information Technology (IT) help desk and responds to calls for assistance and emergencies.
Working relationships are established with court personnel throughout the circuit, including judges, staff attorneys, judicial assistants, IT staff, and vendors.
Work is performed in conjunction with other members of the Circuit Information Technology staff, reporting to the Trial Court Technology Officer (CTO).
Devises complete computer system requirements and layout; develops major area of machine procedure and outlines computer instructions.
Plans, directs and supervises the development and preparation of detailed programs and the design of comprehensive flow charts and related material. Confers with subordinates on unusual and difficult procedures and offers advice and assistance as needed.
Confers with departmental officials for preliminary determination of program feasibility; reviews existing procedures, and defines problem and machine capability.
Schedules work flow and develops programming techniques; prepares budget estimates for current and proposed projects. Performs systems analysis and codes programs using current programming techniques and standards.
Provides internal and external user support. Resolves all problems as assigned and makes recommendations and reports any unresolved problems for resolution.
Travel within the Fifth Circuit is required.

SECONDARY FUNCTIONS

Performs other tasks as assigned.

CUSTOMER SERVICE

This is a front-line position for providing excellent customer service to members of the general public and other Court employees. Personal contact occurs with other employees of the Court, employees of other departments in the County, citizens, and customers of the department. Service is provided in person or by phone contact.

SUPERVISION

No supervisory responsibilities.

EDUCATION, EXPERIENCE, LICENSES, CERTIFICATIONS

Education and Experience

A bachelor's degree from an accredited four year college or university with at least 24 semester hours in computer science or management information systems and one year of experience in computer systems analysis, computer programming, office automation, or in planning or designing distributed computer systems; or an associates degree or completion of a vocational/technical school program in computer systems engineering (excluding data entry) and three years of experience as described above. Experience in an area described above may substitute for the recommended college education or vocational training on a year for year basis.

Licenses

Valid Florida Driver License.

Certifications .

Professional IT certifications as needed.

JOB SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and ability required.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Problem Solving Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Develops plans, policies, specifications, programs continually.
Functions independently as an expert in matters of specialized policy, analyses or complex technical systems.

Specialized Skills and Abilities

Knowledge of distributed computer systems operations, terminology procedures, and equipment.
Knowledge of and ability to install and configure system and application software, perform local area network management, and diagnose hardware and software problems.
Knowledge of the principles, practices, and techniques of computer programming and/or systems analysis.
Ability to interpret and analyze computer error messages.
Ability to consult with users and assess and determine user needs and systems requirements.
Ability to detect, diagnose, resolve, and document system malfunctions.
Ability to train individuals and groups.
Ability to diagnose or debug computer programs.
Ability to communicate clearly and effectively in both verbal and written form
Ability to communicate effectively and tactfully with department officials and other administrative personnel.
Ability to organize material, analyze information, and develop appropriate recommendations.
Ability to initiate and implement administrative procedures and evaluate their effectiveness.
Ability to plan and prioritize work and meet multiple deadlines.
Ability to remain calm in stressful situations.
Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns. Includes the ability to build a constructive team spirit where team members are committed to the goals and objectives of the team.

Machines and Equipment

This employee will be required to operate a computer, calculator, telephone, fax machine, copy machine, and other general office equipment in the completion of the tasks of the position.

PHYSICAL DEMANDS

While performing the duties of this job, the employee will occasionally be required to stand, walk, stoop, kneel, crouch, or crawl and taste or smell, and to lift up to fifty pounds; will regularly be required to talk or hear; and will frequently be required to sit, use hands to finger, handle, or feel, and reach with hands and arms. Vision requirements are close and color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a typical indoors office environment.

The noise level for this environment will be moderate.

Please apply at http://www.circuit5.org/court-administration/careers/

Job Type: Full-time

Pay: From $20.88 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Schedule:

8 hour shift
Monday to Friday

License/Certification:

Driver's License (Required)

Work Location: In person

Application Deadline: 12/03/2021

Quick Apply

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