20 Best Guest Service Agent jobs (Hiring Now!)

FRONT DESK AGENT
Isleta Resort & Casino —Albuquerque, NM
Responsible for all guests needs or requests including checking-in and checking-out guests while promoting and exhibiting World Class Guest Service to all the…
From $14.62 an hour
Quick Apply
Front Desk Agent
Keswick Hall and Club —Charlottesville, VA
Record and make all guest wake-up calls properly. Check/swipe credit cards of all registered guests. The Front Desk Agent represents the hotel to the guest…
$18 - $20 an hour
Quick Apply
Rooms Controller, The Westin Monache
Mammoth Mountain —Mammoth Lakes, CA
Responsible for guest pre-arrival experience as well as answering Service Express phones. Assists front desk as needed. Basic cash handling skills required.
$21 an hour
6d
Guest Service Agent
Extended Stay America —San Ramon, CA
The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines…
From $17 an hour
Quick Apply
2d
Resort Reservations Agent
Kiawah Island Golf Resort —Kiawah Island, SC
No cold calling, receive inbound calls and assist guest appropriately. Work closely with the Front Desk, Leisure Services, and Concierge Teams to provide our…
Estimated: $30.2K - $38.3K a year
Quick Apply
Guest Service Agent
Ruidoso Vacation Rentals —Ruidoso, NM
Create account records by effectively communicating with owners and guests via the reservation management system. Resolve owners and guest-related issues.
$17 an hour
Quick Apply
2d
Front Desk Agent (Evenings) - WorldMark Stablewood Springs Resort
Worldmark by Wyndham Resort —Hunt, TX
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from…
$15.50 an hour
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Front Desk Agent
AmericInn by Wyndham - Baudette, MN —Baudette, MN
You are available to our guests at all times, whether during the morning, evening, or night shift. You enter reservation information into our hotel booking…
From $15 an hour
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13d
Front Desk Agent
Courtyard by Marriott —Agoura Hills, CA
Be the face of our hotel, welcoming guests with a warm smile and making them feel at home. Previous experience at a hotel front desk is a plus, but not a must.
$17 - $20 an hour
Quick Apply
1h
Leasing Agent
Alta Property Management —Edmonds, WA
The ability to walk stairs, climb ladders, and operate common cleaning tools. Continually review and improve all aspects of property and unit marketing;…
$22 - $26 an hour
Quick Apply
Night Auditor
FairBridge Inn & Suites —Miles City, MT
Register guests collecting necessary information (like contact details and exact dates of their stay). Hotel Front Desk Night Auditor responsibilities include…
From $13 an hour
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Front Desk Agent
Inn & Spa at Loretto —Santa Fe, NM
Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
$16.00 - $18.25 an hour
Quick Apply
1h
Guest Service Agent
Homewood Suites Ballantyne —Charlotte, NC
Schedule guest wake-up calls and reservations for the following day. Greet guests upon arrival, check them in and provide them with any information they need to…
$16.00 - $16.50 an hour
Quick Apply
4d
Front Desk Agent
Eldorado Hotel & Spa —Santa Fe, NM
Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
$16.00 - $18.25 an hour
Quick Apply
1h
Hotel Front Desk Agent
Posthotel Leavenworth —Leavenworth, WA
Answer phone calls and respond to guest inquiries with professionalism and courtesy. Handle cash transactions and maintain accurate cash handling procedures.
From $20 an hour
Quick Apply
Front Desk Agent
RAR Hotel Management Inc —San Diego, CA
Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
$20.60 an hour
Quick Apply
1d
Front Desk Agent
Rocky Mountain Hotel and Conference Center —Estes Park, CO
A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication…
From $17 an hour
Quick Apply
Guest Service Agent
Quality Inn —Albany, NY
AVAILABLE TO FILL IN ON OTHER SHIFTS WHEN NEEDED. CANDIDATES MUST HAVE CUSTOMER SERVICE EXPERIENCE, BE ABLE TO ASSIST GUESTS, CHECK GUEST IN AND OUT, TAKE…
$16 an hour
Quick Apply
6d
Guest Service Agent
Four Points by Sheraton —Allentown, PA
The candidate will be responsible for all aspects of the hotel front desk and the overall guest experience. Checking guests into and out of the hotel.
Quick Apply
Front Desk Agent
Residence Inn by Marriott Back Bay/Fenway —Boston, MA
Operate the front desk according to standard operating procedures and with exceptional guest service. Prepare room status sheet for housekeeping and update…
Up to $21 an hour
Quick Apply
4d

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FRONT DESK AGENT

Isleta Resort & Casino - Albuquerque, NM

Quick Apply

Job Details

From $14.62 an hour

Qualifications

Customer service
Basic math
English
High school diploma or GED
Analysis skills
Supervising experience
Front desk
Computer skills
Cash handling
Under 1 year
Time management

Full Job Description

0205

AGE REQUIREMENT: 19 years or older

Position Summary:

Responsible for all guests needs or requests including checking-in and checking-out guests while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Responds to guest inquiries and issues in an efficient, courteous, and professional manner.
Interacts heavily with guests while exhibiting a professional and friendly demeanor.
Anticipates guests’ needs, responds promptly and acknowledges all guests, however busy and whatever time of day.
Resolves and addresses guest service issues.
Assists guests with all inquiries in connection with resort services, in-house events, directions, and local attractions.
Assists guests with safety deposit boxes.
Accurately handles cash and charges.
Adheres to all cashiering procedures: opening, securing, and balancing out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
Completes shift check off list for Supervisors verification.
Maintains complete knowledge at all times of: all hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day, and scheduled daily group activities.
Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
Gives basic instruction and information on all promotions and special events, as requested.
Occasionally performs other duties as assigned.

Accountability and Supervision:

None

Education and Experience:

High School Diploma or General Education Degree (GED) equivalent, Preferred
Three (3) months cash handling experience, required.
Two (2) years Front Desk Clerk, Front Desk/Reservations Lead, or Reservationists experience, Preferred

Special Requirements, Licenses, and Certification

Must be able to acquire and maintain Key Gaming License issued through POIGRA.
Must be able to successfully pass a pre-employment drug test and background investigation.
Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

Knowledge, Skills, and Abilities:

Must be knowledgeable of general accounting principles and practices.
Must be able to take direction and feedback well.
Must possess moderate computer skills and be able to operate Microsoft applications and software.
Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar.
Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
Must possess and exhibit a positive attitude towards internal and external guests at all times.
Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
Must possess the ability to make sound and accurate decisions.
Must possess strong critical and analytical thinking skills.
Must be able to communicate clearly and accurately with other departments and team members to ensure a high level of guest satisfaction.

Physical Demands and Work Environment:

Must be able to sit, stand, and/or walk for extended periods of time.
Must be able to lift, move, and place up to 25 pounds.

Working Conditions:

Work is generally performed in a fast pace Resort and office setting; smoke filled environment, exposure to various lights and sounds. Must be on call at all times. May work holidays, weekends, and different shifts. Occasionally may be required to interact with hostile and/or angry guests.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.

Quick Apply

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