20 Best Front Desk Manager jobs (Hiring Now!)

Front Desk Manager
Hyatt High Sierra Lodge —Incline Village, NV
2 years' experience in the guest services, front desk, or related professional areas. This is a non-exempt position and will be paid on an hourly basis with…
$27.50 an hour
Quick Apply
Front Desk Agent
Barrows House —Dorset, VT
Welcome, register, and assign rooms and issue room keys or cards to the guests. They review accounts of the guests who signs out. Promote and sell guest rooms.
From $19 an hour
Quick Apply
Guest Service Agent
the Tides Inn —Irvington, VA
Provide any assistance to resort guests and future guests to ensure a pleasant stay. Obtain appropriate credit card authorization for the guests stay.
$14.00 - $14.70 an hour
Quick Apply
Front Desk Representative - Larsmont Cottages
Odyssey Resorts —Two Harbors, MN
Serve as guest concierge: Answer inquiries regarding resort area and services; arrange for guest transportation, collect and distribute messages for guests;…
$16.15 - $19.38 an hour
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Front Desk Supervisor
The Capitana —Key West, FL
Often provides the first point of contact for guests and is responsible for creating an excellent first impression. High school diploma or equivalent.
Estimated: $35.4K - $44.8K a year
Quick Apply
12d
Dillon Night Auditor/Front Desk Agent
Town Pump, Inc. —Dillon, MT
Perform check in and out of guests, post payments and charges as necessary, be responsible for answering the hotel switchboard in a timely, efficient, and…
$15.75 - $16.25 an hour
Quick Apply
5d
Physical Therapist/Clinic Director
Centers for Advanced Orthopaedics —Waldorf, MD
Ensures all therapists have and maintain valid state licensure in all states where providing treatment. Ensures that all therapy staff maintains valid CPR…
$110,000 - $120,000 a year
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PM Front Desk/Restaurant Shift Manager
The Dorset Inn —Dorset, VT
Welcome, register, and assign rooms and issue room keys or cards to the guests. This position will include taking care of Inn guest and restaurant guests needs…
$20 - $30 an hour
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5d
Dental Office Manager
Confidential —Windsor Locks, CT
Responsible for monthly scheduling front desk and all providers. You will primarily provide leadership, guidance, and support to the clinical and non-clinical…
From $55,000 a year
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6d
Front Desk Operations Supervisor
Marriott Vacations Worldwide —Honolulu, HI
Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight…
$34.72 an hour
7h
Front Desk Associate
Fairfield Inn & Suites Oakhurst —Oakhurst, CA
Anticipate guests needs and go out of your way to maximize the guest experience. Handle all financial matters including credit card and cash transactions…
$19 an hour
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9h
Resort Front Desk Agent-Full Time; Mountainside Resort at Stowe, Vermont
Lemonjuice Solutions —Stowe, VT
Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name,…
$20 - $22 an hour
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Front Desk Agent
Marriott Vacations Worldwide —St Thomas, VI
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests…
$20.60 an hour
1d
Front Office Manager
Aspen Hotels of Alaska —Juneau, AK
Provide leadership to the front desk team while exhibiting excellent guest service using knowledge of the company’s products, services, and policies to…
From $24 an hour
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Hotel Front Desk Supervisor
Vernon Downs Casino Hotel —Vernon, NY
Provide excellent guest service to both internal and external guests. Hotel front desk: 3 years (Required). Actively supports the company culture of creating a…
$58,458.40 a year
Quick Apply
4d
Clinic Director/Physical Therapist - SIGN ON BONUS!
Doctors of Physical Therapy —Lake Hallie, WI
Supervision and mentorship of all clinical staff (PT/OTs, PTAs techs and front desk) to foster a team approach where every person feels valued and empowered.
Estimated: $91.1K - $115K a year
Quick Apply
Office Manager
New Life Medicine, PLLC —Norton, VA
Duties will be answering phone calls when needed, creating and managing patient files, assisting the front desk staff, disciplining staff, helping patients feel…
$40,000 a year
Quick Apply
Assistant Front Desk Manager - Oasis at Death Valley
Xanterra Travel Collection —Death Valley, CA
Make rounds of all guest areas as needed to include the grounds, guest rooms, guest room floors, public spaces, etc. Must be able to type 40 wpm.
$21.95 an hour
Hotel General Manager
BNB Buddy —Lake Placid, NY
The General Manager will be the face of the hotel and will be responsible for all aspects of hotel operations, including guest relations, front desk,…
$70,000 - $100,000 a year
Quick Apply
16h
Front Desk Associate
Homewood Suites Myrtle Beach —Myrtle Beach, SC
Anticipate guests needs and go out of your way to maximize the guest experience. Handle all financial matters including credit card and cash transactions…
Estimated: $27.5K - $34.8K a year
Quick Apply
2d

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Front Desk Manager

Hyatt High Sierra Lodge - Incline Village, NV

Quick Apply

Job Details

Full-time $27.50 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program

Qualifications

Hospitality
Resort
High school diploma or GED
Front desk
Guest services
2 years
Communication skills
Hotel experience

Full Job Description

Hyatt High Sierra Lodge - Incline Village, NV

Front Desk Manager

Hourly Rate: $27.50

This is a non-exempt position and will be paid on an hourly basis with overtime paid in accordance with state and federal law.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED
2 years' experience in the guest services, front desk, or related professional areas

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

#LI-OE1

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Schedule:

Monday to Friday
Weekends as needed

Work setting:

In-person

Experience:

Hotel/Resort Front Desk Management: 2 years (Required)
Hospitality: 4 years (Required)

Work Location: In person

Quick Apply

Front Desk Manager jobs

Front Desk Manager

Front Desk Agent

Guest Service Agent

Front Desk Representative - Larsmont Cottages

Front Desk Supervisor

Dillon Night Auditor/Front Desk Agent

Physical Therapist/Clinic Director

PM Front Desk/Restaurant Shift Manager

Dental Office Manager

Front Desk Operations Supervisor

Front Desk Associate

Resort Front Desk Agent-Full Time; Mountainside Resort at Stowe, Vermont

Front Desk Agent

Front Office Manager

Hotel Front Desk Supervisor

Clinic Director/Physical Therapist - SIGN ON BONUS!

Office Manager

Assistant Front Desk Manager - Oasis at Death Valley

Hotel General Manager

Front Desk Associate

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