20 Best front desk agent jobs in Miami, FL (Hiring Now!)

Front Desk Agent
Smart Rooms Company —Miami Beach, FL
Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
$17.50 an hour
Quick Apply
11d
Front Desk Receptionist
TROPICAL CHEVROLET —Miami Shores, FL
Answering all calls and directing as needed*. Receiving and delivering all incoming and outgoing mail and and packages *. High school or equivalent (Preferred).
Estimated: $30K - $33.5K a year
Quick Apply
Front Desk Agent - FOSSE EXPERIENCE
Moxy South Beach —Miami Beach, FL
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Register and assign guests to hotel rooms.
From $18 an hour
Quick Apply
2d
Front Desk Receptionist
Love Nail Salon —Miami Beach, FL
Proven experience as a receptionist or similar role, preferably in a salon or spa environment. Ability to manage cash transactions accurately.
$18 an hour
Quick Apply
Front Desk/Opening Legal Assistant
Rubenstein Law, P.A. —Plantation, FL
401(k) with company matching. Review and process correspondence received regarding the case file. Medical Benefits (Health, Dental, Vision, STD & LTD, and other…
Estimated: $32.4K - $41.1K a year
Quick Apply
10d
Front Desk (Day 8am - 4pm). Evening (4pm - 12am and 12am to 8am)
Cavalier Hotel —Miami Beach, FL
The Front desk agent is responsible for ensuring all guests are promptly checked in and out of the hotel, all guest request and queries are handled politely and…
Estimated: $30K - $36K a year
Quick Apply
Accounting Clerk - AP/AR Specialist & Front Office Assistant
Confidential —Fort Lauderdale, FL
Researches and applies un-allocated cash and prepaid rent, posting of daily cash receipts. Researches daily bank wires, ACH or NSFs, cash receipts, coding and…
Estimated: $36.2K - $45.8K a year
Quick Apply
Patient Care Coordinator / Front desk
Hear Again America —South Miami, FL
Answering the phone and taking clear and concise messages. File Documents on a consistent basis. Maintain the Organization of the office.
$16 - $18 an hour
Quick Apply
Guest Service Agent
Elevate Salon Institute Miami Beach —Miami Beach, FL
The ideal candidate will have previous salon receptionist experience . Must have salon or beauty school guest coordinator experience.
$16 - $17 an hour
Quick Apply
12d
Hotel Guest Service Agent
Hilton Bentley Hotel —Miami Beach, FL
Handle all keys, mail, telephone, messages, and other items for guests as requested.  Assign room and prepare keys for all arriving guests and groups.
Estimated: $30K - $36K a year
Quick Apply
3d
Front Desk Agent (Hotel - Full-Time)
Hilton Miami Downtown —Miami, FL
Transmits and receives telephone messages, serves as hotel operator relief. Greets, registers, and assigns rooms to guests following established check-in/check…
From $17 an hour
Quick Apply
1d
Front Desk Receptionist
Confidential —Doral, FL
Answering and screening phone calls, taking messages and checking voicemail. Process orders and receive payments. Fully bilingual (English and Spanish).
Estimated: $30K - $33.7K a year
Quick Apply
Front Desk Host
Hyatt Centric Brickell —Miami, FL
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. Post guest charges, collect payments and follow all cash…
$16 an hour
Quick Apply
21h
Front Desk Agent
Marriott's BeachPlace Towers —Fort Lauderdale, FL
Processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation…
$17.55 an hour
Quick Apply
8d
Front Desk Lead
Valcourt Behavioral Health & Springs Doctor —Miami Springs, FL
The successful candidate will be responsible for greeting guests, answering phones, providing information about the clinic and its services, and assisting with…
$15 - $20 an hour
Quick Apply
13d
CONCIERGE FRONT DESK / ACCESS CONTROL GATEHOUSE ATTENDANT/ ROVER
MIAMI MANAGEMENT,INC —Miami, FL
Controlling access to the property (guests, vendors, contractors, etc). An excellent job for someone just entering or returning to the workforce with limited…
$16.50 - $18.00 an hour
Quick Apply
Front Desk Receptionist
Volvo Cars North Miami —Miami, FL
Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive. Must be bilingual (Spanish & English).
$18 - $22 an hour
Quick Apply
9d
Front Desk Receptionist
Orange Care Medical Group —Cooper City, FL
Duties, include but not limited to, answering multi-line phones, scheduling patient appointments, scanning documents, monitoring tasks, verifying insurance,…
From $15 an hour
Quick Apply
Medical Front Desk Receptionist
Carrie Landess MD PA —North Miami Beach, FL
Responsibilities include, but are not limited to, obtaining prior authorizations and referrals, verifying insurances, setting appointments, answering phones and…
$17 - $19 an hour
Quick Apply
Sales person/ Front Desk for Miami Watersports
Miami Watersports —Miami, FL
We're on the lookout for true sales professionals who excel in convincing and negotiating with customers. Full-time position, and punctuality is a must.
$15 - $30 an hour
Quick Apply

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Front Desk Agent

Smart Rooms Company Miami Beach, FL

Quick Apply

Job Details

Full-time $17.50 an hour 11 days ago

Benefits

Paid time off
Employee discount
Flexible schedule

Qualifications

Microsoft Powerpoint
Microsoft Word
Spanish
Microsoft Excel
Customer service
English
Microsoft Office
High school diploma or GED
Bachelor's degree
OPERA
Communication skills
Hotel experience
Load & unload

Full Job Description

Job Title: Front Desk

Department: Rooms

Reports to: Front Office Manager

Job Purpose:

Under the general guidance of the Front Office Manager and/or Front Office Supervisor, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

Duties & Functions:

Actively welcome, greet and check guests in
Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in PMS or hotel specific recording process
Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken
Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Samrt Rooms confidentiality standards
Ensure the correct procedure and policy standards are adhered to
Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
Encourage up-selling in order to maximize rates
Ensure work areas are cleaned and maintained at all times

ADDITIONAL RESPONSIBILITIES

Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

Health and Safety
Food Hygiene
Maintenance
Emergency Procedures
Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Attend mandatory meetings including divisional meetings, staff meetings, etc.
Participate in community events and ensure corporate social responsibility goals of Smart Rooms are met.
Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
Keep work area clean and organized.
Ensure confidential documents are kept in a secured area.
When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
Complete other duties as assigned by the Department Head.
Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
Ensure compliance with Smart Rooms policies and procedures.

OTHER DUTIES

Assimilate into Smart Rooms culture through understanding, supporting and participating in all Smart Rooms elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Smart Rooms from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Bachelor’s Degree preferred. High School Diploma or equivalent required
One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel
An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, Nuvola, Microsoft Word, Excel & Outlook is preferred
Enter and locate work related information using computers and/or point of sale systems
Ability to spend extended lengths of time viewing a computer screen
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment and have a high level attention to detail
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift.
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
Must have excellent communication skills and be able to read, write, speak and understand English.
Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The Hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

NOTICE

The hospitality business functions seven days a week. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Upon employment, all employees are required to fully comply with Smart Rooms rules and regulations for the safe and efficient operation of the facilities. Employees who violate restaurant rules and regulations will be subject to disciplinary action, up to and including termination of employment.
This document reflects the job content at the time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.
I HAVE READ AND UNDERSTAND THE POSITION DESCRIPTION INFORMATION AND HEREBY STATE THAT I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION.

Print Name: Signature:

Date:

Job Type: Full-time

Pay: $17.50 per hour

Expected hours: No more than 40 per week

Benefits:

Employee discount
Flexible schedule
Paid time off

Schedule:

8 hour shift
Weekends as needed

Application Question(s):

Salary Expectation

Experience:

Customer service: 1 year (Preferred)

Language:

Spanish (Preferred)

Shift availability:

Day Shift (Preferred)
Overnight Shift (Preferred)
Night Shift (Preferred)

Ability to Commute:

Miami Beach, FL 33139 (Required)

Ability to Relocate:

Miami Beach, FL 33139: Relocate before starting work (Required)

Work Location: In person

Quick Apply

front desk agent jobs in Miami, FL

Front Desk Agent

Front Desk Receptionist

Front Desk Agent - FOSSE EXPERIENCE

Front Desk Receptionist

Front Desk/Opening Legal Assistant

Front Desk (Day 8am - 4pm). Evening (4pm - 12am and 12am to 8am)

Accounting Clerk - AP/AR Specialist & Front Office Assistant

Patient Care Coordinator / Front desk

Guest Service Agent

Hotel Guest Service Agent

Front Desk Agent (Hotel - Full-Time)

Front Desk Receptionist

Front Desk Host

Front Desk Agent

Front Desk Lead

CONCIERGE FRONT DESK / ACCESS CONTROL GATEHOUSE ATTENDANT/ ROVER

Front Desk Receptionist

Front Desk Receptionist

Medical Front Desk Receptionist

Sales person/ Front Desk for Miami Watersports

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