20 Best Software Analyst jobs (Hiring Now!)

Senior Service Desk Analyst
Favorite Healthcare Staffing —Overland Park, KS
Deliver a first-class user experience via face-to-face, telephone and digital collaboration applications. Degree in information systems or another relatable…
$65,000 a year
Quick Apply
System Engineer/Analyst
Southeastern Comp Consultants Inc —King George, VA
Must have 4 years of combat system shipboard experince on board an AEGIS or SSDS platforms. The successful candidate will provide support to the Surface Combat…
Estimated: $94K - $119K a year
Training Systems Analyst, MCB Hawaii
Saab Inc. —Kāne‘ohe Bay, HI
Monitors live field video and annotate and edit for AAR use. BA/BS in engineering, business, or related discipline and 3+ years experience or MA/MS in…
$67,800 - $83,100 a year
Oracle Functional Analyst
Park Aerospace Corporation —Newton, KS
Provides routine troubleshooting and support as well as analysis and solution development for functional and technical issues.
Estimated: $59.4K - $75.2K a year
Quick Apply
Cybersecurity Analyst
U.S. Engineering —Kansas City, MO
Associate’s degree in the field of computer science, information systems, or information security or equivalent work experience. Physical and/or Travel demands:
$70,000 - $90,000 a year
Quick Apply
ERP Analyst
GTS Technology Solutions —Georgetown, TX
Will work with user groups, functional managers, development teams, and project teams to identify design enhancements and systems configuration opportunities,…
$40 - $55 an hour
Quick Apply
Medicare Operations Configuration Analyst
Clever Care Health Plan —Huntington Beach, CA
Assists with the design/revision and implementation of internal departmental systems and procedures. Develop summaries from reports for management to develop…
$80,000 - $95,000 a year
Data Analyst
Howie AI —Bend, OR
Continuously learn and adapt to new software and tools as needed. As a Data Analyst at Howie.ai, you will play a crucial role in training our AI assistant to…
$25 - $30 an hour
Quick Apply
4d
Senior Treasury Analyst
UHY LLP —Novi, MI
The ideal candidate will have cash management and cash forecasting experience, as well as experience working in a manufacturing environment at a global…
$90,000 - $110,000 a year
Quick Apply
8d
Data Analyst
Ocean Associates, Inc. —Remote
Data analysis and interpretation of results for both technical and lay-audiences. OAI is a Virginia corporation established in 2003 that provides consulting and…
$40 - $45 an hour
Quick Apply
2d
Business Analyst
Decker Truck Line, Inc. —Fort Dodge, IA
This position provides assistance to the Executive Team with data entry, report generating and analysis of data. Must be an expert user in MS Excel.
$20 - $24 an hour
Quick Apply
Data Analyst
DATALINK INC —Remote
Opportunity to develop and enhance your data analysis skills. Learn and utilize data analysis tools and software. Strong analytical and problem-solving skills.
$35 - $50 an hour
Quick Apply
Data Analyst
ACR Technology Inc —Remote
Familiarity with additional data analysis tools and programming languages (e.g., SQL, Python). Bachelor's degree in Data Science, Statistics, Computer Science,…
$45 - $55 an hour
Quick Apply
5d
Data Analyst
GNRSystems Inc. —Remote
Resource should be independent contributor role from day one and should be able to work independently with peer data scientist in developing, finetuning or…
$40 - $45 an hour
Quick Apply
9d
Technical Support Analyst
Waystar —Duluth, MN
Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and…
Estimated: $59K - $74.7K a year
EDI Analyst - In Office
CGI Business Solutions —Auburn, NH
Familiarity with compliance requirements, particularly HIPAA and PCI; certification in these areas is a plus. Provide technical support and guidance to internal…
$55,000 - $65,000 a year
Quick Apply
Data Analyst
Northwestern University —Chicago, IL
The Data Analyst will manage genomic/metabolomic and spatial data, and perform bioinformatic analysis of bulk and single-cell RNA-seq, single-cell spatial, and…
$60,008 - $74,088 a year
Quick Apply
2h
Entry Level Business Analyst
GlobalSoftSolution —Remote
Knowledge of performing Cost/benefit analysis, Impact analysis, GAP analysis, Risk analysis, and SWOT analysis. Developing and maintaining BRDs and FRDs.
$65,000 - $75,000 a year
Quick Apply
2d
Database Analyst (MUST have Thomson Reuters DB experience)
CPA FIRM - BOCA RATON —Remote
Ability to collaborate effectively with stakeholders to understand data requirements and deliver actionable insights. Expected hours: 10 – 40 per week.
$100 - $125 an hour
Quick Apply
5h
Data Analyst
PCS Global Tech —Remote
Bachelor’s or master's degree in science, Technology, Engineering or Mathematics. Ability to translate business requirements into non-technical, lay terms.
$60,000 - $70,000 a year
Quick Apply

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Senior Service Desk Analyst

Favorite Healthcare Staffing - Overland Park, KS

Quick Apply

Job Details

Full-time $65,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Software troubleshooting
MCP
Customer service
Windows
Analysis skills
CompTIA Network+
Mac OS
ServiceNow
2 years
Communication skills
CompTIA A+
Help desk

Full Job Description

The Senior Service Desk Analyst will follow ITIL best practices and processes to delivery exemplary services to our customer via both verbal and non-verbal communications. They will take full ownership of incidents and requests received from customers. Demonstrating exemplary communication skills providing clear expectations in an open, honest, respectful and fair manner. The Senior Service Desk Analyst role is within the Service Desk and part of the wider Delivery Services team in Favorite Healthcare Staffing Technology & Transformation division.

Job Responsibilities:

Follow incident management processes and procedures and ITIL best practices in the lifecycle of an incident. Executes strong analytical skills coupled with systematic checks to rapidly identify and resolve incidents to minimize impact to our customers.
Assist in the identification, information gathering and utilization of root cause analysis techniques for problem tickets.
Fulfill request tickets that have either been assigned directly to you, received directly from customer interactions, or picked up from the unassigned queue. Provide a first-class service completing requests to high standard, within SLA, updating the ticket and keeping the customer informed.
Take full ownership for project tasks assigned to you. Keep both your line manager and project manager regularly updated on progress and any scheduled commitments to tasks that may impact project tasks, requests and/or incidents. Delivery of agreed tasks within time and scope.
Maintain an awareness of scheduled changes and how these changes will impact customers. Keeping the change owner aware of any unanticipated impacts to customers to enable swift remediation and minimize impact to others.
Document and maintain standard processes and procedures. Updating knowledge base articles.
Deliver a first-class user experience via face-to-face, telephone and digital collaboration applications. Dedicated to providing customer service and managing relationships.
Follow asset management processes and procedures in the lifecycle of an asset. Ensuring asset details correctly reflect the status of said asset. Changing asset details/status as appropriate when handling assets.
Potential to travel to other offices to provide support.
Support cover required during core business hours across defined shifts
Out of hours support is a requirement in this role, as is the need to provide operational support during weekends when business needs require this.
Completion of any ad-hoc tasks that may be assigned from time to time.

Experience and/or Qualifications:

Degree in information systems or another relatable field
Excellent customer service skills
Excellent verbal and written communication skills
Proven 2nd line support/troubleshooting skills
Demonstrated awareness of MS Office365 support
Knowledge and experience of supporting MS Teams
Knowledge of Microsoft O/S support
Experience of Mac OS support
ServiceNow or similar ITSM Ticketing System
IT Hardware (computer, monitor, scanner, printer)
Computer imaging, configuration & profiling
Excellent documentation skills

Preferred Additional Skills/Experience:

Experience of MS Windows Serve
IP/Cloud Telephone System
RDS and Thin Client setup & support
Mimecast
Sophos Cloud
CompTIA A+/ Network+
MCP
ITIL 3/4

#AllJobs

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience level:

2 years

Schedule:

Day shift
Monday to Friday

Experience:

Help desk: 2 years (Required)

Ability to Commute:

Overland Park, KS 66212 (Required)

Work Location: In person

Quick Apply

Software Analyst jobs

Senior Service Desk Analyst

System Engineer/Analyst

Training Systems Analyst, MCB Hawaii

Oracle Functional Analyst

Cybersecurity Analyst

ERP Analyst

Medicare Operations Configuration Analyst

Data Analyst

Senior Treasury Analyst

Data Analyst

Business Analyst

Data Analyst

Data Analyst

Data Analyst

Technical Support Analyst

EDI Analyst - In Office

Data Analyst

Entry Level Business Analyst

Database Analyst (MUST have Thomson Reuters DB experience)

Data Analyst

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