20 Best Member Services Representative jobs in Houston, TX (Hiring Now!)

CARE MANAGER (BILINGUAL IN HEBREW OR YIDDISH PREFERRED)
Advance Care Alliance Of Ny Inc —United States
A Bachelor of Arts or Science degree with two years of relevant experience, or a license as a Registered Nurse with two years of relevant experience, or a…
$29 - $31 an hour
Quick Apply
Field Service Engineer
Ingeteam Inc. —Houston, TX
Respond to all incoming technical aftersales calls/emails related to Ingeteam product solutions. Ability to read and comprehend electrical and mechanical…
$75,000 - $90,000 a year
Quick Apply
Registered Nurse (RN)
VITAS Healthcare —Houston, TX
Registered Nurse, RN, follows VITAS policies and standards (See VITAS Standards Manual) and practices within the scope of the RN license and has knowledge of…
$35 - $40 an hour
Director of Aquatics
Evelyn Rubenstein JCC —Houston, TX
*Bachelor’s degree in Recreation Administration, Kinesiology, Physical Education or related field.*. Ensure that all desk staff are up to date on current,…
Estimated: $50.5K - $63.9K a year
Quick Apply
Work From Home Call Center Representative - $16.00 per hour
ARS National Services —Houston, TX
Initiate or handle calls with customers by phone. A business casual dress code, as long as its professional; dress comfortably and with your own style.
$16 an hour
10d
PRN Speech Language Pathologist
Memorial Hermann Health System —Houston, TX
; Current certification from the American Speech-Language-Hearing Association, required. Ensures safe care to patients, staff and visitors; adheres to all…
Estimated: $97.6K - $124K a year
Quick Apply
4d
PRN Speech Pathologist, Inpatient/Outpatient - TIRR The Woodlands
Memorial Hermann Health System —Houston, TX
Current certification from the American Speech-Language-Hearing Association, required. Current certification in Basic Life Support.
Estimated: $95.2K - $121K a year
Quick Apply
5d
Customer Service Representative
Percepta —Houston, TX
Deescalate calls as required while using key decision-making skills to discern when calls can be first call resolution or require additional investigation and…
$17.50 an hour
Quick Apply
2d
Customer Service Entry Level
Grand International —Houston, TX
⁠ ⁠Previous customer service experience is a plus but not required; we provide comprehensive training for entry-level candidates.
$700 - $1,200 a week
Quick Apply
SAP PTM Lead
The Friedkin Group —Houston, TX
Requires a bachelor’s degree with 8+ plus years of experience in the field or in a related area or possess an equivalent combination of education and experience…
Estimated: $102K - $129K a year
Sr. Communications Specialist
Houston Methodist Cypress Hospital —Cypress, TX
The Senior Communications Specialist will develop communications strategies to ensure stakeholders achieve goals and meet objectives by producing clear, concise…
Estimated: $75.9K - $96.1K a year
2d
Experienced Tank Railcar Repair Technician - Travel Required
Union Tank Car Company - UTLX —Galena Park, TX
Any type of welding/mechanical experience or railcar knowledge is a preferred. Ability to perform confined space entry or monitoring and create hot work permits…
$24.05 - $30.00 an hour
Optometrist (Any State License) Kittery, ME
Matrix Providers —United States
*Licensure:* Current, full, active, and unrestricted license to practice as an optometrist. *Certification:* Possess a certification to use Therapeutic…
$85 - $92 an hour
Quick Apply
12d
Principal Engineer - Vancouver, B.C. (Remote Work)
Teck Resources —Texas
Proficiency in hazard identification and mitigation methodologies on the technical scope of engineering design and operation. Job Types: Full-time, Permanent.
$106,000 - $131,000 a year
4d
New Graduate Nurse Residency Program | Concord Hospital NH | (Apply Today!)
Concord Hospital —United States
The employee is occasionally exposed to airborne contaminants, chemotherapeutic agents, electrical hazards - shock, moving mechanical parts, non-weather related…
Estimated: $64.3K - $81.5K a year
Grant Writer
The Alliance of Community Assistance Ministries —Houston, TX
The Board of Directors and its agents, officers and staff members shall not discriminate on the basis of gender, race, disabling condition, age, color, religion…
$55,000 - $65,000 a year
Quick Apply
Certified Surgical Technologist (CST)
Houston Physicians' Hospital —Webster, TX
Completes work in an acceptable time frame and in an independent manner. Two years previous experience as an operating room technician desired.
Estimated: $54.5K - $69K a year
Quick Apply
8d
Insurance Sales Representative
State Farm Insurance —Katy, TX
State Farm agents market only State Farm insurance and financial service products. Service can include responding to inquiries regarding insurance availability,…
$47,980 - $55,748 a year
Quick Apply
Call Center Rep - Part Time (29 hours)
First Community Credit Union —Houston, TX
In addition to providing first rate member service, the Call Center Rep is accountable for meeting an established number of daily and monthly calls, as well as…
$15 an hour
Quick Apply
Receptionist
Samuel, Son & Co., Limited —Houston, TX
Answers phone calls and emails and responds appropriately. Ability to greet visitors, clients, and colleagues in a friendly and courteous manner.
$18.87 - $23.06 an hour
Quick Apply

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CARE MANAGER (BILINGUAL IN HEBREW OR YIDDISH PREFERRED)

Advance Care Alliance Of Ny Inc - United States

Quick Apply

Job Details

Full-time $29 - $31 an hour

Benefits

Work from home

Qualifications

Bilingual
RN License
Public speaking
Master's degree
Bachelor's degree
Discharge planning
1 year
Hebrew
Bachelor of Arts
Communication skills

Full Job Description

Position Summary

The Care Manager provides services within the Care Management programs, including Health Home Care Comprehensive Care Management, HCBS Basic Plan Support, and State Paid Care Management services. This position may support Willowbrook Class Members.

The core responsibility of the Care Manager is to oversee and coordinate access to services for people with intellectual and developmental disabilities. The Care Manager works with the member, their family and/or representative, and providers to develop, implement, and monitor an integrated and person-centered driven Life Plan, following the completion of a comprehensive assessment process. The Life Plan is the foundation upon which service delivery is built. The Life Plan identifies services that meet medical and behavioral health needs, community, social supports, and other necessary services to support them to live their healthiest and most meaningful life. A key function of this role is being a strong advocate in supporting the member to access needed services to reach their identified goals and live a meaningful and quality life.

ACA/NY is a 501(c)(3) not for profit organization that has been designated as a Care Coordination Organization/Health Home (CCO/HH) by New York State. ACA/NY is dedicated to meeting the needs of people with Intellectual and Developmental Disabilities by providing comprehensive care management and coordination of service. ACA/NY supports 25,000+ people in its program with support services spanning New York City, Long Island, and the Lower Hudson Valley.

Duties & Responsibilities

Deliver person-centered care management services in compliance with regulatory standards and in alignment with the agency’s quality management plan, policies, and standard operating procedures.
Responsible for the completion of a comprehensive assessment/reassessment process.
Identify gaps in service provision and make referrals when appropriate. Advocate on the member’s behalf, to reach their identified goals and live a meaningful and quality life.
Develop, implement, and monitor member Life Plans within required timeframes, by leading an interdisciplinary team planning process, with the person at the center.
Develop strategies that address conflict or disagreements in the person-centered planning process and working with the interdisciplinary team to resolve those conflicts in a timely manner.
Complete all required service documentation with stated timeframes. Ensure all billing critical documentation is present and valid prior to the submission of any billable service documentation.
Maintain the member’s continued eligibility for care management through the completion of an annual Level of Care (Re)Determination, ensuring OPWDD eligibility is maintained, and enrolling in the Home and Community Based (HCBS) waiver.
Identify and access benefits and entitlements (Medicaid, Social Security, SNAP, etc.) when a member is eligible. Ensure existing benefits and other entitlements are maintained.
Ensure a current and accurate information sharing consent is present within the electronic health record and updated as necessary when changes occur or are requested by the member and/or representative.
Coordinates and provides access to high quality healthcare services, inclusive of medical, behavioral health, specialized services. Provides regular communication, monitoring, and action oriented follow up on critical and acute healthcare needs.
Identifies, coordinates, and provides access to preventative and health promotion services as needed.
Coordinates transitional care inclusive of appropriate follow up from inpatient to other settings, discharge planning, facilitating transfers within the healthcare system, residential settings and aging out of childhood services to adult services.
Use health information technology in the delivery of care management services, included but not limited to the use of the electronic health records and programs to facilitate telehealth services for members. Maintain a thorough and accurate electronic health record for all assigned members.
Attend department/team meetings, trainings, supervisions, etc. as scheduled and in accordance with agency practice and policy.
Complete all required trainings within required timeframes.
Travel throughout the designated service area to meet with members as needed in alignment with regulatory standards and to ensure identified needs are met. Travel is required to meet with providers, members of the interdisciplinary team, and accompany members where indicated to necessary appointments.
Identify and follow all incident reporting guidelines and procedures, ensuring the immediate safety of the member.
Maintains confidentiality in accordance with HIPAA and privacy practices.
Adheres to all policies and standard operating procedures for the delivery of comprehensive care management and ancillary functions of the Care Manager.
Adheres to and upholds ACA/NY’s Code of Conduct.
Perform other duties, as assigned.

Qualifications

A Bachelor of Arts or Science degree with two years of relevant experience, or a license as a Registered Nurse with two years of relevant experience, or a master’s degree with one year of relevant experience.
Bilingual in Hebrew or Yiddish preferred but not required.
Fluent understanding of community cultural traditions, norms, and practices of Members and their families.
Absolute sense of integrity and personal commitment to serving people with I/DD and their families.
Excellent interpersonal, public speaking, and written communication skills.
Ability to work autonomously.
Demonstrate professionalism, respect, and ability to work in a team environment.

Work Environment

This is a remote position with a blend of work from home, field work, and regional travel as well as in office expectations. Approximately 85% of work time will be remote, with the remainder being in-office. Whether working from an ACA/NY office, one’s home, or another remote location, each employee is required to follow minimum privacy standards when working in the flexible work environment:

Employee has access to a password secured WiFi connection and/or ACA/NY Mobile Hotspot.
Employee is able to secure any printed materials containing individual or employee personal and/or health information, so as no one else in the household will be able to access it.
Employee is able to conduct phone and video calls in a private area where the conversation cannot be overheard, and their screen is not visible to others.
Employee is able to conduct their work in a location where personal and health information on a monitor is not visible to others.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate. Frequent travel to off-site locations required; therefore, the incumbent must be comfortable driving or using various forms of public transportation to reach destinations.

Physical Requirements

While performing the duties of this position, the employee is regularly required to perform the following: Engage in verbal and written communication, operate a computer, smart-phone, and other office tools and equipment; travel between locations and within locations, stand, walk, sit, reach with hands and arms; stoop, kneel, and crouch, moving objects up to 25 pounds, and to visually or otherwise focus and navigate; ACANY will provide reasonable accommodation, in accordance with applicable policies and laws.

AAP/EEOC

ACANY provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.

Job Type: Full-time

Pay: $29.00 - $31.00 per hour

Quick Apply

Member Services Representative jobs in Houston, TX

CARE MANAGER (BILINGUAL IN HEBREW OR YIDDISH PREFERRED)

Field Service Engineer

Registered Nurse (RN)

Director of Aquatics

Work From Home Call Center Representative - $16.00 per hour

PRN Speech Language Pathologist

PRN Speech Pathologist, Inpatient/Outpatient - TIRR The Woodlands

Customer Service Representative

Customer Service Entry Level

SAP PTM Lead

Sr. Communications Specialist

Experienced Tank Railcar Repair Technician - Travel Required

Optometrist (Any State License) Kittery, ME

Principal Engineer - Vancouver, B.C. (Remote Work)

New Graduate Nurse Residency Program | Concord Hospital NH | (Apply Today!)

Grant Writer

Certified Surgical Technologist (CST)

Insurance Sales Representative

Call Center Rep - Part Time (29 hours)

Receptionist

Work Environment

Physical Requirements

AAP/EEOC

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