20 Best senior customer service representative jobs (Hiring Now!)

Senior Associate, Member Services
Options Clearing Corporation —Chicago, IL
Supports development of analyses of member performance and works to develop recommendations for improvement. This includes information memos, operations manuals…
Estimated: $64K - $81.1K a year
Senior Team Lead
Zynex Medical —Englewood, CO
Developing Self & Others - Instills a culture of continuous learning; understands own areas of development and encourages and supports others’ development…
From $25 an hour
Now Hiring -Sr. Customer Service Rep (Gloucester, MA)!!!
Americold Logistics, LLC —Gloucester, MA
Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office…
$22 an hour
Quick Apply
Insurance Sr Customer Service Representative
Allstate Insurance —Algonquin, IL
Perform customer reviews and educate clients. The ideal candidate will have current insurance office customer service experience, and sales experience.
$43,000 - $50,000 a year
Quick Apply
Client Service Representative
Senior Helpers —Greensburg, PA
Answer and handle incoming phone calls. Customer service: 1 year (Preferred). HOURS: *40 hours per week, Full-Time. Solve client and caregiver issues.
$15 - $20 an hour
Quick Apply
Customer Equipment Service/ Senior Seamer Service Representative
Crown Cork & Seal USA, Inc. —Massillon, OH
Strong mechanical aptitude with technical training in equipment and machinery repair and maintenance. Seamer installation (mechanical – no electrical).
Estimated: $58.6K - $74.2K a year
Senior Customer Service Representative
Schneider —Green Bay, WI
One year of customer service experience preferred. See full list of customer service benefits. Associate will be provided partial scheduled remote options after…
Quick Apply
Customer Support Administrator (Senior)
Dutch Ridge Consulting Group —Boston, MA
Bluestone delivers an enterprise-level capability consisting of an integrated organization, innovation, business analysis, development, operations, engineering…
Estimated: $78K - $98.8K a year
Quick Apply
Sr. Customer Service Representative
The Drexel Group Inc. —Harrisburg, PA
Or state agency representatives for service and/or when problems or concerns occur. Respond effectively to all forms of inbound and outbound contacts, provide…
$23 an hour
Quick Apply
4h
Work at Home- Customer Care & Sales Representative
Asurion —Nashville, TN
When needed, escalate calls to the appropriate tier of customer service function. In their interactions with customers, experts are expected to listen to the…
$16 an hour
Quick Apply
11d
Senior Human Resources Coordinator
Dialog Direct —Highland Park, MI
Manages all Leave of Absence requests in accordance with federal, state and company guidelines. SHRM-CP/PHR or willingness to obtain certification preferred.
From $18 an hour
Quick Apply
4d
Healthcare Customer Service - Sr. Outreach Specialist - Fully Remote!
Centauri Health Solutions —Nevada
Make outbound and receive inbound calls with the intent of promoting company services; 90% phone based. We offer our employees competitive compensation and a…
$15.00 - $18.95 an hour
Quick Apply
Senior Benefits Advisor (UT)
Clearlink Technologies, LLC —Remote
Make outbound calls to follow up on and close business. You will assist customers to make Medicare healthcare decisions by carefully matching customers with the…
$32,000 - $90,000 a year
Quick Apply
1d
Client Services Associate
St. Andrews Seniors Solutions —St. Louis, MO
Responsibilities include but are not limited to inbound and outbound calls for clients and employees, data entry to assist with bi-weekly payroll processing and…
From $16 an hour
Quick Apply
Senior Customer Service Representative
The UPS Store North Palm —North Palm Beach, FL
Process sales transactions accurately and efficiently. Assist customers with inquiries, product information, and troubleshooting.
Estimated: $30K - $35.6K a year
Quick Apply
Senior Manager, Customer Experience Measurement
Encore Global —Schiller Park, IL
This includes overseeing the design, implementation, and maintenance of VOC program tools (Medallia), analyzing customer feedback to derive insights, and…
Call Center Representative
Author Health —Remote
Conduct outbound calls to individuals who have expressed interest in our services or who may benefit from them based on specific criteria and referrals.
$17 an hour
Patient Engagement Specialist (Remote)
Rippl Care —Remote
As the front line voice of Rippl, the Patient Engagement Specialist is accountable for driving engagement, outreach and acceptance rates with patients and…
$23 - $27 an hour
Quick Apply
2d
Sr. Customer Service Advisor (Call Center)
WSSC Water —Laurel, MD
Plans and schedules service work for field representatives in coordination with utility services team. Processes moderate to complex field activities and…
$24.70 - $42.00 an hour
3d
Senior Benefits Specialist (Call Center)
FreedomCare —Remote
Manage a high volume of inbound and outbound calls in a fast-paced customer service environment. As a Senior Wellness Coordinator, you will play a pivotal role…
$20 - $27 an hour
Quick Apply
6d

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Senior Associate, Member Services

Options Clearing Corporation - Chicago, IL

Apply Now

Job Details

Full-time Estimated: $64K - $81.1K a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Loan assistance

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Writing skills
Microsoft Office
3 years
Analysis skills
Bachelor's degree
Business
Communication skills

Full Job Description

What You'll Do:

This role’s primary responsibility is to support a team responsible for maintaining exceptionally high levels of client satisfaction by enhancing the Clearing Member’s experience with clearing their existing and new products. The role must possess a basic understanding of OCC’s products, systems, and processes as well as a broad understanding of the industry as a whole. The role supports the team that provides daily support to members related to operational questions or issues which includes research and analysis of trade and position data. The role is expected to work under guidance with initiatives and define, quantify and analyze relationships to ensure each firm’s operational requirements are met as they relate to their membership at OCC. This role is responsible for contributing to the writing of documentation and training of Clearing Members on operational processing, services and system capabilities. The role supports a team that is the main interface between the Clearing Members and all internal parties in preparation for new functionality and new products introduced into production. This role is responsible for ensuring compliance with all policies and procedures.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

Support the team maintaining relationships with approximately 15 clients per person, including key clients
Support team members who respond to complex inquiries and resolve problems independently through explanation of facts and details; explain trade processing and clearing, corporate actions, data transmission technical specifications, etc.
Has demonstrated basic understanding and skills in OCC cleared products and systems with the ability to apply that knowledge and skills to a range of standard and non-standard situations
Support team's ability to effectively interprets clearing member needs, assesses requirements and identifies solutions to non-standard requests
Works with Clearing Member to make sure solution meets their needs
Has a basic understanding of client businesses across numerous OCC memberships
Supports professionals that gather and analyze pertinent information about Clearing Member’s business in order to anticipate the needs of the members and increase the Clearing Member satisfaction
Implements procedures for clients’ visits by leading meetings with senior management at clients’ offices
Supports development of analyses of member performance and works to develop recommendations for improvement
Coordinate activities related to account changes, terminations and business expansions ensuring all activities are performed in accordance with procedures and in a professional timely manner
Responds frequently to day-to-day, routine Clearing Member inquiries received via phone or email and coordinates resolution with the appropriate department
Maintains and updates Clearing Member information in CRM system and other databases
Analyzes firm data and identifies trends
Leads training sessions to educate clients on new and existing products, services or enhancements; coordinates roll out and training materials. This includes information memos, operations manuals, user guides and in person/online presentations
Acts as an advocate and internal representative for Clearing Members so their product and service needs are communicated internally as necessary ensuring that the Member’s needs are addressed
Performs Masterfile account updates and verification of changes for members
Assists with departmental self- testing and writing of procedures and job aids

Supervisory Responsibilities

None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

[Preferred] Previous options/financial industry background
[Required] Excellent organizational, verbal, communication and writing skills
[Required] Strong analytical, conceptual and problem-solving abilities
[Required] Ability to manage and prioritize assignments and respond to rapidly shifting priorities
[Required] Acts with increasing independence and displays significant business acumen and process knowledge

Technical Skills & Background

[Required] Microsoft Office proficiency especially proficient in PowerPoint, Excel, and Word

Certifications

None Required

Education & Training

[Required] Bachelor’s Degree in business
[Required] 3+ years of experience

Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 2 days per week of remote work

Tuition Reimbursement to support your continued education

Student Loan Repayment Assistance

Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

Generous PTO and Parental leave

Competitive health benefits including medical, dental and vision

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

For more information about

OCC

, please click

here

OCC is an Equal Opportunity Employer

Apply Now

senior customer service representative jobs

Senior Associate, Member Services

Senior Team Lead

Now Hiring -Sr. Customer Service Rep (Gloucester, MA)!!!

Insurance Sr Customer Service Representative

Client Service Representative

Customer Equipment Service/ Senior Seamer Service Representative

Senior Customer Service Representative

Customer Support Administrator (Senior)

Sr. Customer Service Representative

Work at Home- Customer Care & Sales Representative

Senior Human Resources Coordinator

Healthcare Customer Service - Sr. Outreach Specialist - Fully Remote!

Senior Benefits Advisor (UT)

Client Services Associate

Senior Customer Service Representative

Senior Manager, Customer Experience Measurement

Call Center Representative

Patient Engagement Specialist (Remote)

Sr. Customer Service Advisor (Call Center)

Senior Benefits Specialist (Call Center)

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