20 Best Customer Service Representative jobs in Tampa, FL (Hiring Now!)

Member and Provider Services Representative [Full Time]
Premier Administrative Solutions —Clearwater, FL
Meeting Department standards for productivity, including number of calls handled per day and week, percentage of time spent in the queue or on calls and Team…
Estimated: $30K - $37.2K a year
12d
Client Services Specialist
American Integrity Insurance Company —Tampa, FL
Ability to develop and maintain open and trusting working relationships with clients / agents in order to gather pertinent information. A Day in the Life:*.
From $17 an hour
Quick Apply
Inside Sales/Customer Service
Spec Building Materials Corporation —Tampa, FL
Scheduling and answering question regarding deliveries for customers. Answering the phone and directing calls. Sourcing special order items for our contractors.
$60,000 - $70,000 a year
Quick Apply
Customer Success Associate
Signode —Tampa, FL
Answer incoming requests, via tickets, phone calls and Teams messages, courteously and consistently using established guidelines.
$20 - $27 an hour
Quick Apply
Call Center Representative / Customer Service
Triangle Chevrolet INC. —Clearwater, FL
Answer incoming calls promptly and professionally, addressing customer inquiries, service requests, and concerns. High school diploma or equivalent.
$22.38 - $26.08 an hour
Quick Apply
6d
Patient Enrollment Coordinator/ Tampa On Site Call Center + Commission!!!! Call Center exp preferred
Cosan Group —Tampa, FL
A minimum average of 12 calls attempts/hour. Demonstrate an ability to develop and build trusting relationships with patients ,have a true passion for caring…
$18 an hour
Quick Apply
Call Center Agent
FreightCenter Inc —Palm Harbor, FL
*Outbound calls and emails to the leads assigned to you,* *No Cold Calling!*. *New agents will start on a 10 am to 7 pm shift, alternating about 1 Saturday per…
$15 an hour
Quick Apply
4d
Customer Service Representative (CSR) | Pest Control Expertise a Plus!
ABC PEST CONTROL —Largo, FL
Become a communication hub: Answer phone calls, direct inquiries, and ensure clear communication between customers and technicians. Expected hours: 40 per week.
Estimated: $30K - $35.9K a year
Quick Apply
4d
Entry Level Customer Engagement Representative
Make a Change Management Group —Palm Harbor, FL
A Bachelor’s degree in Communications, Business Administration, or a related field preferred. Entry Level Customer Engagement Representatives are integral in…
$45,000 - $65,000 a year
Quick Apply
6d
Health Support Specialist
Lighthouse Marketing Solutions —Tampa, FL
Comprehensive training program to develop your knowledge of health insurance and customer service skills. Provide personalized guidance and support to clients…
$100,000 - $150,000 a year
Quick Apply
Customer Experience Associate
TelyRx —Clearwater, FL
Build long-term relationships with our customers by offering advice related to products and services. Report on customer trends and feedback.
$40,000 - $45,000 a year
Quick Apply
7d
Customer Service Representative/Soft Collections (Remote)
RUI —Saint Petersburg, FL
Educate customers on their billing cycles and answer basic billing questions. If the customer does not have the ability to make a payment, and is not eligible…
$15 - $17 an hour
Quick Apply
Customer Service Representative
National Seating & Mobility, Inc. —Tampa, FL
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed…
Estimated: $31.1K - $39.4K a year
Quick Apply
3h
Customer Service Representative
Community Choice Financial Family of Brands —Tampa, FL
Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.
6d
Client Service Representative
House of Hype Ltd —Tampa, FL
Hiring immediately and considering candidates from diverse backgrounds, including retail, cashiers, servers, administration/receptionist, warehouse, cleaning,…
From $3,600 a month
Quick Apply
5d
Intake Screener
Bay Area Legal Services —Tampa, FL
Initially assess applicants' legal problems over the telephone and check for conflicts of interest. Good typing skills and the ability to enter data into…
From $15 an hour
Quick Apply
4d
Call Center Agent | On-Site Position
SmartFinancial —Tampa, FL
Encourage the customer to receive a competitive quote from a licensed agent. Must live in the Greater Tampa area. $16-$18/hr base pay plus commission.
$16 - $18 an hour
Quick Apply
6d
Customer Service - Insurance
USAA —Tampa, FL
As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of…
$45,010 - $46,010 a year
Customer Service representative
Stakelum —Tampa, FL
High school diploma or equivalent; a bachelor’s degree is a plus. Customer Interaction: Respond to customer inquiries via phone, email, and live chat in a…
$25 - $35 an hour
Quick Apply
1d
Customer Service Representative
EcoShield Pest Solutions —Tampa, FL
Have 6+ months of experience of customer service experience, specifically communicating using phone answering and relay systems, email and/or SMS.
Estimated: $30K - $35.8K a year
14d

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Member and Provider Services Representative [Full Time]

Premier Administrative Solutions - Clearwater, FL

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Job Details

Full-time Estimated: $30K - $37.2K a year 12 days ago

Benefits

Paid training
Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Access
High school diploma or GED
Computer skills
1 year
Medical terminology
Communication skills

Full Job Description

Overview:

_________________________________________________________________________________________________

Customer Service | Member and Provider Services Representative

Clearwater, FL

_________________________________________________________________________________________________

VERY competitive pay/compensation package
Monthly metric bases bonuses - up to $800!
NO selling, NO weekends
Monday - Friday
Paid Training, Health, Dental, Vision, and Life Insurance as well as Paid Time Off and Paid Holidays!

This is a fun, challenging, and motivating work environment with a career path and opportunities for growth!

Benefits: Join us and enjoy a robust benefits package designed to support your well-being!
(Some plans vary by state.)
Full Time employees can enjoy:

Health Coverage: Two flexible medical plans.
Dental & Vision: Comprehensive coverage by Sun Life. Vision is company paid.
Health Savings Account (HSA): Pre-tax contributions.
Flexible Spending Accounts (FSA): Medical and Dependent Care options.
Life & Disability Insurance: Company-paid, with optional additional coverage.
Generous Paid Time Off (PTO), plus additional paid holidays.
Supplemental Insurance: AFLAC’s cancer, accident, and personal injury plans.
Employee Assistance Program (EAP): Wellness support
401k Retirement Plan: Participate and receive a company match after meeting eligibility requirements.
Frequent and ongoing employee appreciation and celebration throughout the company

Summary:

Premier Administrative Solutions (PAS) is a Third-Party Administrator (TPA) which provides a wide range of administrative services to insurance companies, sharing organizations, insurance marketing organizations, and employers. One such service is Member and Provider Services, where inbound calls, outbound calls and correspondence from members or covered individuals and their providers are managed.

This service is provided subject to service level agreements which mandate a high level of service, including telephone service, accuracy, call resolution and satisfaction. The Member and Provider Service Representative (MPSR) is critical to PAS’ success, effectively and efficiently handling calls and correspondence.

To best serve its clients and their members, PAS’ Member and Provider Service Department is organized into Teams, each serving a specific client and/or product they offer. Each Team is managed by a Supervisor, responsible for delivering service excellence and is provided the tools to do so. The number of MPSRs assigned to a team will vary based on the size of the client and volume of calls and correspondence related to the client.

Responsibilities:

Essential Duties and Responsibilities:

Participating as a valued MPS Team member, including active participation in Team meetings where questions, issues are strategies for improving the Team’s service results are discussed.
Promoting a culture within the Team of exceptional service to members and their providers, as well as transparency in discussion of issues and concerns with the Team Supervisor and Department management.
Meeting Department standards for productivity, including number of calls handled per day and week, percentage of time spent in the queue or on calls and Team phone service levels (i.e., percentage of call answered by a live operator in 45 seconds, average speed to answer, longest hold time and abandon rate).
Maintaining a pleasant and helpful demeanor on the telephone with members and providers, ensuring that their questions are answered, and they indicate that their needs have been met.
Ensuring that caller issues and interests are accurately identified, and accurate, understandable responses are provided. A minimum of 3 calls per week for MPS Representative will be audited by the Enterprise Risk Management (ERM) with accuracy a critical measure.
Adhering to Company standards to documentation of all calls. This includes the caller, reason for the call and sufficient information for other Team members to efficiently determine the information provided.
Adhering to Team standards for escalation via transfer of calls to a more senior Representative or Supervisor.
For any calls or correspondence where additional research is necessary, clearly explaining to the caller the steps that will be taken and expected timeframes, then clearly documenting the issue to the Supervisor or another Department. In each such “open call”, maintaining responsibility for communicating status and resolution to the original caller unless the Team Supervisor determines otherwise.
When assigned the responsibility by the Team Supervisor, responsibility for ensuring that any messages left for the Team or scheduled outbound calls occur within 1 working day of the message being left or the request for an outbound call.
When assigned the responsibility by the Team Supervisor, responsibility for ensuring that any correspondence received by the Team, including mail and electronic mail is answered within 1 working day. Any e-mail issue noted as urgent should be responded to within 4 hours.
Ensuring that Company policies and procedures related to HIPAA Privacy and Data and System Security are maintained at all times.
Adhering to Company policies and procedures on attendance, including requests for planned time off, reporting of sickness, start time and break times.
As a Team member, continually support the Team’s efforts to provide exceptional service by identifying ideas for improvement in documentation and/or approach. These ideas should be shared with the Team Supervisor.

Primary Performance Expectations:

Performance review for each MPS Representative is ongoing, with formalized reviews quarterly. The results of the quarterly reviews will determine increases in responsibility, compensation, and incentive compensation. Performance expectations or goals are as follows:

Team Telephone Service Levels

Service Level: Minimum of 80% of calls reach a live Member and Provider Service Representative within 30 seconds.
Average Speed to Answer: The average speed to be answered for all calls will be less than 40 seconds.
Abandon Rate: For all calls reaching the Team’s phone queues, less than 5% will result in the caller hanging up prior to reaching a Representative.

Individual Production Level

Handle a minimum of 275 MPS transactions per week. A transaction is defined as an inbound call, outbound call where the intended target for the call is reached, or a written response to inbound mail or e-mail.

Quality Level

A minimum of 5 calls per week will be audited and the overall Team score must average a minimum of 93% or higher.

_________________________________________________________________________________________________

Customer Service | Member and Provider Services Representative

Clearwater, FL

_________________________________________________________________________________________________

Qualifications:

Qualifications and Competencies:

A minimum of at least 6 months working in an inbound Customer Service Center focused on health insurance or provider billing. If no health insurance experience, at least 12 months of experience working in a high-activity inbound Call Center.
Strong organizational, interpersonal, and motivational skills.
Excellent listening, written and verbal communication skills.
Ability to perform multiple tasks at one time, including listening, navigation of information via the computer and documentation of discussions.

Education and/or Experience:

High school graduate or equivalent.
Knowledge of medical terminology, billing, claims and the health insurance industry is preferred but not required.

Certificates, Licenses, Registrations:

None

Computer Skills:

Proficiency using software programs such as MS Word, ACCESS, PowerPoint, Excel and Outlook

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping, and lifting up to thirty (30) pounds.

_________________________________________________________________________________________________

Customer Service | Member and Provider Services Representative

Clearwater, FL

_________________________________________________________________________________________________

PA123

Apply Now

Customer Service Representative jobs in Tampa, FL

Member and Provider Services Representative [Full Time]

Client Services Specialist

Inside Sales/Customer Service

Customer Success Associate

Call Center Representative / Customer Service

Patient Enrollment Coordinator/ Tampa On Site Call Center + Commission!!!! Call Center exp preferred

Call Center Agent

Customer Service Representative (CSR) | Pest Control Expertise a Plus!

Entry Level Customer Engagement Representative

Health Support Specialist

Customer Experience Associate

Customer Service Representative/Soft Collections (Remote)

Customer Service Representative

Customer Service Representative

Client Service Representative

Intake Screener

Call Center Agent | On-Site Position

Customer Service - Insurance

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