20 Best Scheduling Coordinator jobs in Cambridge, MA (Hiring Now!)

Service Operations Manager
Fire Equipment Inc —Medford, MA
They will maintain relationships with the day-to-day contacts at the customer sites, ensuring all scheduling needs are met, answering basic questions, and…
Estimated: $69.8K - $88.4K a year
Scheduling Coordinator
Associated Home Care —Marblehead, MA
Responsibilities and qualifications of this position are to meet and comply with Homecare policies and procedures, federal and state rules and regulations, and…
$21 - $23 an hour
Quick Apply
9h
Home Health Aide or Certified Nursing Assistant
Assisting Hands of Boston Northwest —Concord, MA
Smartphone based scheduling and documentation - paperless office! Health and dental benefits for full-time employees (30 hours or more per week).
$19.00 - $20.50 an hour
Quick Apply
Scheduling Coordinator
Best Home Care —Wakefield, MA
Summary: *Responsible for answering phones, coordination of care, responding to requests for contract and private intakes, scheduling of field staff, and…
$20 - $25 an hour
Quick Apply
Dental Office Front Desk Coordinator
Orthodontic Associates of Lexington —Lexington, MA
Dental office front desk experience is plus. Inputting financial contracts, charges and collecting payments. Have strong verbal and written communication skills…
$22.73 - $23.86 an hour
Quick Apply
17h
Bilingual-Spanish Speech Language Pathologist
Thom Child And Family Services —Waltham, MA
Current driver’s license and reliable transportation. Paid professional license renewal fees. Provides individual and group intervention for infants and…
Estimated: $61.7K - $78.2K a year
Quick Apply
11d
Cosmetic Patient Care Coordinator
APDerm —Acton, MA
Certified Medical Assistant or Aesthetician license strongly preferred. This sales role is critical to the success of our entire team and requires ample…
Estimated: $39.3K - $49.8K a year
Social Worker / Clinician - Early Intervention
Thom Child And Family Services —Boston, MA
Current driver’s license and reliable transportation. Paid professional license renewal fees. Provides individual and group intervention for infants and…
$50,000 - $58,000 a year
Quick Apply
11d
Administrative Manager
More Than Words —Waltham, MA
MTW offers job training opportunities and transition support services to equip youth with first-hand experience working as a team to operate retail and online…
$52,000 - $63,499 a year
Quick Apply
3d
Developmental Specialist - Early Intervention
Thom Child And Family Services —Woburn, MA
Current driver’s license and reliable transportation. Paid professional license renewal fees. Provides individual and group intervention for infants and…
Estimated: $47.6K - $60.3K a year
Quick Apply
11d
Scheduling Coordinator
Armenian Nursing and Rehab Center —Boston, MA
Ensure adequate licensed and non-licensed staff to each floor of "Houses" to meet our staffing patterns and federal and state requirements;
Estimated: $40.3K - $51K a year
Quick Apply
1d
Service Dispatcher
The Metro Group, Inc. —Wilmington, MA
Assist with tracking licensing requirements, expiration dates, and training courses. Efficiently route service technicians using map navigation tools.
$50,000 - $55,000 a year
Quick Apply
Patient Service Coordinator
TEKsystems —Watertown, MA
Medical Receptionist position for a Internal Medicine practice, scheduling, in/outbound phone calls, requesting referrals, faxing, scanning, etc.
Quick Apply
8d
Customer Service and Warranty Repair Coordinator
Reliable Fence —Woburn, MA
 Handle incoming phone calls and inquiries from customers regarding warranty.  Proficiency in handling outbound phone calls and resolving customer issues.
$20 - $22 an hour
Quick Apply
1d
Reset Coordinator
SAS Retail Services —Boston, MA
Coordinate and develop schedule plan for new stores/projects and organize products and fixture staging to meet each project’s needs.
Patient Coordinator/Receptionist
Village Pediatric Dental —Acton, MA
Answer phone calls and respond to inquiries. Strong administrative skills, including data entry and record keeping. Greet and check-in patients upon arrival.
$21 - $28 an hour
Quick Apply
1d
Patient Coordinator/Medical Secretary
Digestive Health Associates —Stoneham, MA
The major responsibility for this fast-paced medical practice is communicating by phone with patients, other physicians' offices, and health insurers, checking…
$20 - $21 an hour
Quick Apply
Assistant Director of Nursing
Watertown Rehabilitation and Nursing Center —Watertown, MA
Registered Nurse with current unencumbered state licensure. Ensure that a sufficient number of licensed practical and/or registered nurses are available for…
Estimated: $93K - $118K a year
Quick Apply
6d
Staffing Coordinator
Ice 9 Productions —Wakefield, MA
Proven experience in labor coordination or a related field, preferably in the AV or events industry. Monitor labor costs and work within budget constraints.
$60,000 - $70,000 a year
Quick Apply
1d
Dental Patient Care Coordinator
Dr. John Meola —Boston, MA
We are looking for a Full Time Dental Patient Care Coordinator with 2+ years experience! Flexible hours : *Mon-Thur 8-5 and Fri 8-4. *.
$28 - $32 an hour
Quick Apply
1d

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Service Operations Manager

Fire Equipment Inc - Medford, MA

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Job Details

Full-time Estimated: $69.8K - $88.4K a year

Qualifications

Bachelor's degree
Team management
Communication skills

Full Job Description

JOB TITLE: Service Operations Manager
EMPLOYER: Fire Equipment Inc.
DEPARTMENT: Regional Account Operations
REPORTS TO: General Manager

SUMMARY: The Service Operations Manager will work closely with the Regional Accounts Manager to ensure stellar service for our large customers across the New England Region. Focusing on these large accounts, the incumbent will partner with Service Coordinators for the purpose of scheduling technicians for these key regional accounts. They will maintain relationships with the day-to-day contacts at the customer sites, ensuring all scheduling needs are met, answering basic questions, and following through internally at FEI to ensure customers are receiving information/responses in a timely manner.

DUTIES AND RESPONSIBILITIES:

Assist in Day-to-Day Scheduling: Approximately 20% of the role involves assisting with the day-to-day scheduling operations. This includes coordinating schedules for inspections, repairs, and emergency services for assigned accounts.

Escalate Customer Concerns: Act as a point of escalation for customer concerns, ensuring that issues are addressed promptly and effectively. Maintain a high level of customer satisfaction through proactive communication and resolution of problems.

Schedule Optimization: Ensure that schedules are appropriately booked with the correct skills, geographical considerations, and that schedules are fully filled to maximize efficiency and productivity.

Day-to-Day Operations: Take responsibility for the day-to-day operations of the department, ensuring smooth functioning and adherence to established processes and procedures.

Set Target Goals and Budget: Collaborate with senior management to establish target goals and budgets for the department. Monitor progress towards goals and take corrective actions as needed to ensure targets are met.

SUPERVISORY RESPONSIBILITIES:

Manage Dispatch Group: Oversee and manage the dispatch group to ensure timely and efficient deployment of resources. Monitor performance metrics and implement improvements where necessary to optimize efficiency.

QUALIFICATIONS:

Proven experience in a Fire Safety technical role is a must.
Previous experience managing teams and overseeing operations is required.
Strong organizational and multitasking skills, with the ability to prioritize and manage workload effectively.
Excellent communication and interpersonal skills, with the ability to interact with customers and staff at all levels.
Proficiency in scheduling software and other relevant tools.
Ability to work in an office environment
Demonstrated ability to work under pressure and meet tight deadlines.
Bachelor's degree in a relevant field is preferred, but not required.

COMPETENCIES:

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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Scheduling Coordinator jobs in Cambridge, MA

Service Operations Manager

Scheduling Coordinator

Home Health Aide or Certified Nursing Assistant

Scheduling Coordinator

Dental Office Front Desk Coordinator

Bilingual-Spanish Speech Language Pathologist

Cosmetic Patient Care Coordinator

Social Worker / Clinician - Early Intervention

Administrative Manager

Developmental Specialist - Early Intervention

Scheduling Coordinator

Service Dispatcher

Patient Service Coordinator

Customer Service and Warranty Repair Coordinator

Reset Coordinator

Patient Coordinator/Receptionist

Patient Coordinator/Medical Secretary

Assistant Director of Nursing

Staffing Coordinator

Dental Patient Care Coordinator

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