20 Best Guest Service Agent jobs (Hiring Now!)

Guest Service Agent
Hampton/Home2 —New York, NY
The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and…
$28.76 - $29.76 an hour
18h
Guest Service Agent
Country Inn & Suites by Radisson —Traverse City, MI
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns. Actively listen to and resolve complaints.
From $17 an hour
Quick Apply
Guest Service Agent/Front Desk Wyndham Pagosa Springs
Wyndham Destinations —Pagosa Springs, CO
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from…
From $18.50 an hour
Quick Apply
Guest Service Agent
Kalyan Hospitality LLC —Richmond, VA
Take messages for guests, as well as hotel staff. Handle the requests and transactions of the hotel guests, and coordinate with other departments, as necessary.
Estimated: $26.4K - $33.5K a year
Quick Apply
1h
Leasing & Resident Services Specialist
Fairlawn Real Estate —Champaign, IL
Must hold active driver’s license w/ 2 years of driving history and pass MVR requirements to utilize company vehicle in this scattered site portfolio.
Estimated: $29.8K - $37.7K a year
Quick Apply
Front Desk Agent
Harbor 360 Hotel —Seward, AK
Our Harbor 360 Hotel Front Desk agents will interact with guests in person, during check in, as well as on the phone or email for advanced reservations or…
From $15 an hour
Quick Apply
Hotel Front Desk Clerk
Holiday Inn Express and Suites —Limon, CO
The successful candidate will be responsible for greeting guests, answering phone calls, taking reservations, and providing information about the hotel and its…
$14 - $15 an hour
Quick Apply
Front Desk Agent
Barrows House —Dorset, VT
Welcome, register, and assign rooms and issue room keys or cards to the guests. They review accounts of the guests who signs out. Promote and sell guest rooms.
From $19 an hour
Quick Apply
Front Desk Agent
Holiday Inn Express and Suites —Limon, CO
Experience in front desk operations within the hospitality industry. Maintain a clean and organized front desk area. Check guests in and out efficiently.
$14.50 - $15.50 an hour
Quick Apply
Front Desk - Home 2 Suites
MAINE COURSE HOSPITALITY GROUP —Williston, VT
Our hotel is looking for a friendly and professional front desk agent who can provide excellent customer service to our guests.
Front Desk Agent - Oasis at Death Valley
Xanterra Travel Collection —Death Valley, CA
We are looking for a Front Desk Agent to ensure a high-level of guest service by greeting and registering guests, checking out guests, taking reservations,…
$17.10 an hour
2d
RV Park Reservations - Seasonal
The Jenkins Organization —Carsonville, MI
Schedule and confirm reservations for cabins, lodge rooms, and campgrounds for guests by phone and/or in person. Modifying reservations to accommodate guests.
$11 - $14 an hour
Quick Apply
13d
Store Team Member
Rusty Lantern Markets —North Hampton, NH
_Assist in ensuring excellent guest service: _You will need to put in the extra effort to ensure that every aspect of an RLM visit exceeds the guest expectation…
$15 - $17 an hour
Quick Apply
1d
Guest Service Agent
The Sewanee Inn —Sewanee, TN
This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and…
Estimated: $27.8K - $35.2K a year
Quick Apply
12h
Leasing Agent
Chatham Bay Group —Dover, DE
Skills- Possess excellent communication and negotiation skills (speak clearly and concisely) - convert phone calls to tours, property tours to leases and…
$75,000 - $125,000 a year
Quick Apply
Guest Service Agent
Cumberland House Tapestry by Hilton —Knoxville, TN
This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and…
Estimated: $26.8K - $33.9K a year
Quick Apply
19h
Daniel K. Inoue Airport Japanese Customer Serivce Agent(日本語/Full Time)
Hawaii HIS Corporation —Honolulu, HI
We are looking for someone who can provide an excellent customer service to arriving passengers from Japan in a cheerful and energetic manner.
From $16 an hour
Quick Apply
Front Desk / Night Audit Agent
The Kauai Inn —Lihue, HI
Welcome guests upon their arrival and assign rooms. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like…
$18 - $22 an hour
Quick Apply
Hotel Front Desk Clerk
Super 8 Big Timber —Big Timber, MT
Previous experience in guest relations, front desk, or customer service preferred. Check guests in and out of the hotel. Multilingual skills are a plus.
$15.50 an hour
Quick Apply
4d
Guest Service Agent
SSH Gulfport LLC —Gulfport, MS
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Register and assign rooms to guests.
Estimated: $27.6K - $35K a year
Quick Apply
1d

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Guest Service Agent

Hampton/Home2 - New York, NY

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Job Details

Full-time $28.76 - $29.76 an hour 18 hours ago

Qualifications

Customer service
English
Trade school
Computer skills
Under 1 year

Full Job Description

City, State:

New York, New York

Hourly wage: $28.76 - $29.76

The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operate the front desk according to standard operating procedures and with exceptional guest service.
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
Check registration (folio) cards for completeness, accuracy, and legibility.
Maintain accurate cash sheet. Responsible for cash drawer balancing.
Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
Know emergency procedures and how to respond.
Never say a guest’s room number out loud.
Be knowledgeable of hotel promotions.
Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
Complete daily reports, audits correspondences etc. as required by your shift.
Keep lobby and office area clean at all times,
Set wake-up calls as dictated by your shift.
Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
Take and confirm credit cards for validity and acceptability.
Lock and secure area if leaving the front desk, even if it is for a moment!
Create incident reports for guest injuries / issues when required.
Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner.
Take and record reservations with accuracy. Confirm as requested.
Resolve guest complaints.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards

Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service to both internal and external customers.
Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

Asks for and offers help when needed.
Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

Takes responsibility for own actions.
Performs work with little or no supervision; works independently.
Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to speak English fluently.
Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:

The work environment normally entails the following:

Indoor work environment
May be exposed to and use of cleaning chemicals throughout the shift
Minimal to moderate noise levels consistent with hotel environment

Top of Form

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

Stand more than 2/3 of the time
Walk less than 1/3 of the time
Sit less than 1/3 of the time
Lift up to 15 lbs
Push / pull up to 10 pounds

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Apply Now

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