20 Best Senior Customer Service Representative jobs (Hiring Now!)

Senior Team Lead
Zynex Medical —Englewood, CO
Developing Self & Others - Instills a culture of continuous learning; understands own areas of development and encourages and supports others’ development…
From $25 an hour
Senior Manager, Customer Experience Measurement
Encore Global —Schiller Park, IL
This includes overseeing the design, implementation, and maintenance of VOC program tools (Medallia), analyzing customer feedback to derive insights, and…
Senior Client Services Manager
Legacy Wealth Planning - Northwestern Mutual —Bedminster, NJ
Maintain financial representative’s calendar and schedule follow-up appointment & answer telephone calls and direct them as appropriate.
$60,000 - $70,000 a year
Quick Apply
Bilingual Senior Resolution Officer
Tax Relief Advocates —Irvine, CA
Qualified inbound calls seeking our services. Cash bonuses, Sick, PTO, paid holidays, and matching 401k. Superior multi-tasking and time management skills.
$60,000 - $350,000 a year
Quick Apply
Senior Customer Care Specialist
Zelis —Atlanta, GA
The Senior Customer Care Specialist role services customers by answering inquiries; resolving problems; fulfilling requests in a call center environment to…
Estimated: $42.4K - $53.7K a year
12d
Senior Manager, Customer Success
Mesilla Valley Transportation —El Paso, TX
Leads customer scorecard reviews and on-boarding calls. Ability to identify process tools and implement Standard Operating Procedures related to Customer…
From $60,000 a year
Aviation Client Service Leader and Civil Senior Project Manager
KSA —Norman, OK
Provide engineering and design for projects relating to new runway/taxiway design, existing paving improvements and expansions, airfield lighting, hangar design…
Estimated: $123K - $155K a year
Quick Apply
Senior Team Leader
OKIN Process —San Antonio, TX
Able to develop innovative solutions to complex challenges. Able to learn complex cross-functional processes. Ability to handle stress and tight deadlines.
$41,000 - $43,000 a year
Quick Apply
ClearWellness-Member Care Support for Overnight (100% Remote)
ClearCaptions, LLC —Remote
Inbound/Outbound telephone communication, managing associated documentation as well as email, text and/or chat services with seniors and caregivers.
$16.89 - $18.00 an hour
Quick Apply
Sr. Customer Service/ Service Contract Sales
Powerco Products and Affiliates —Gardena, CA
Power Supply Company seeking an Experienced person with Organizational Skills that has a Computer Background to Help Sales and Customer Service Teams.
$20 - $22 an hour
Quick Apply
4d
Sr Administrative Assistant (Sr Client Service Associate)- Financial Services
METRO Financial Strategies —Chelmsford, MA
Providing office support including answering telephones, processing transferring paperwork, opening accounts, estate processing, updating cost basis, and…
$60,000 - $70,000 a year
Quick Apply
Sr. Document Controller / CSR
Oil Well Survey Instrument Co. —Houston, TX
Ability to interpret customer specifications/drawings on a technical level to ensure all aspects of manufacturing practices correctly performed and documented …
$53,000 - $62,000 a year
Quick Apply
Customer Service Representative Senior/Intermediate - Authorization
University of Michigan —Ann Arbor, MI
Maintain and manage MiChart in-basket requests, non-encounter messages, and patient call messages in a timely manner. 2 years of customer service experience.
6d
Senior Customer Success Coordinator
AUX Partners —Lafayette, IN
The Customer Experience Specialist is a senior-level role which requires daily interaction via telephone, in person, and e-mail with Customers, Representatives,…
$55,000 - $60,000 a year
Quick Apply
Senior Benefits Specialist (Call Center)
FreedomCare —Remote
Manage a high volume of inbound and outbound calls in a fast-paced customer service environment. As a Senior Wellness Coordinator, you will play a pivotal role…
$20 - $27 an hour
Quick Apply
11d
Senior Operations Manager
Fleetrock, LLC —Quakertown, PA
Proficiency with computers, web based platforms, and basic analysis·. The Call Center Operations Manager will lead a team of representatives in delivering best…
From $75,000 a year
Quick Apply
13d
Senior Customer Service Representative
Prósperos.ai —Los Altos Hills, CA
You will take inbound inquiries and communicate with customers in _Spanish_ to resolve issues our customers are having with making deposits, money transfers,…
$24.64 - $36.67 an hour
Quick Apply
1d
Healthcare Customer Service - Sr. Outreach Specialist - Fully Remote!
Centauri Health Solutions —Nevada
Make outbound and receive inbound calls with the intent of promoting company services; 90% phone based. We offer our employees competitive compensation and a…
$15.00 - $18.95 an hour
Quick Apply
Patient Engagement Specialist (Remote)
Rippl Care —Remote
As the front line voice of Rippl, the Patient Engagement Specialist is accountable for driving engagement, outreach and acceptance rates with patients and…
$23 - $27 an hour
Quick Apply
7d
Customer Care Advocate
Veteran Government Services LLC —Alexandria, VA
Working with the support of a virtual (at-home) supervisor, receives and place follow-up telephone calls / e-mails to answer questions and when necessary,…
Estimated: $36.2K - $45.8K a year
Quick Apply

I want to receive the latest job alert for Senior Customer Service Representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Team Lead

Zynex Medical - Englewood, CO

Apply Now

Job Details

Full-time From $25 an hour

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Heavy lifting
Employee orientation
Microsoft Office
High school diploma or GED
Computer skills
Leadership

Full Job Description

Your primary responsibility will involve supporting the Manager in the day-to-day operational oversight of their designated team. Within this position, you will engage with team members, offering guidance and leadership to enhance their individual skills and foster growth, ultimately enabling them to carry out their job responsibilities with increased effectiveness and efficiency.

Furthermore, as a representative of the Zynex brand, you bear the responsibility of delivering an exceptional experience to all "customers" in each and every interaction, without exception. Every decision you make should be in alignment with our mission, vision, and strategic objectives. All forms of communication, whether through email, mail, or phone, are expected to maintain a professional, straightforward, and harmonious tone. Any issues or obstacles that arise should be promptly addressed with solutions that align with our overarching strategy.

Zynex Medical was awarded “2024 Denver Top Workplaces” from the Denver Post

Competencies Needed:

Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
Customer-Focus - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
Results Orientation - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships.
Alignment & Leadership - Leads by example, provides clarity to others on the relevance and importance of Organization’s principles; understands impact of climate on performance; keeps Organization’s interests at the forefront of decision-making; acts with unwavering integrity; conveys confidence in approach; wins respect.
Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework; demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome.
Developing Self & Others - Instills a culture of continuous learning; understands own areas of development and encourages and supports others’ development through timely coaching, guidance, and feedback.

Essential Job Duties & Responsibilities:
Leadership (25% of Shift)

Model aligned leadership behavior, always communicating with utmost professionalism, and following all company policies/process without exception.
Observe, document, and report all occurrences of employees when there is non-compliance with company policy, process, or following appropriate chain of command.

Quality Checks & Reporting (25% of Shift)

Reviewing accounts/files periodically to ensure that employees are making progress on their workload, working files completely, and following company processes as they are outlined.
Reporting to Patient Enrollment Manager any trends in Orders, Conversions, Collections of Deposits, Processes or Employee Morale as this impacts the entire Department.
Providing professional feedback to Patient Enrollment Manager regarding team member’s performance in the areas assessed (Knowledge, Reliability, Initiative, Innovation, and Collaboration).
Assist in resolving patient and/or insurance escalations.

New Hire On-Boarding & Staff Training (25% of Shift)

Provide a seamless on-boarding experience from New Hire Orientation (NHO) into your department, including a structured on-boarding plan for at least the first week in the department.
Report your team’s training needs to your direct Manager regularly to ensure additional support and resources are provided in a timely manner.

General Duties & Responsibilities: (25% of Shift)

Complete typical duties associated with the Departments Team Lead position.
Conduct 1-on-1 one coaching meetings with Specialists.
Review timecards and ensure team is meeting daily goals.
Operate independently in Zynex’s access database/billing system to complete patient orders with a high degree of accuracy.

Additional Duties:

Meet daily goals and other duties, as assigned by Manager.
Dress and interact professionally in an office environment.
Follow all company policies and address issues following appropriate chain of command.
Complete.
Be present/visible in the home office 5 days/week (M-F), 8 hours/day. Exceptions to this need prior approval from your direct Manager.

Education Requirements:

High School Diploma or equivalent required; college degree beneficial.

Physical & Environmental Requirements:
Computer Intensive Tasks (95% of shift):

Ergonomics: Maintain proper posture using an ergonomic chair.
Headset Usage: Regularly wear a headset for extended periods in a call center environment.
Communication: Effectively communicate via spoken, written, virtual, and electronic means.
Strenuous Eye Activities: Ability to focus and concentrate on detailed tasks for extended periods to reduce eye strain.
Repetitive Strain: Perform frequent keyboard and mouse activities with dexterity and careful hand movements to minimize the risk of strain.
Sitting/Standing for Extended Periods: Sit or stand for prolonged periods while working on a computer.
Technology Proficiency: Utilize office equipment, including computers, copiers, fax machines, and telephones, as well as demonstrate proficiency in Microsoft Office Software.
Dynamic Office Environment: Operate in a fast-paced, professional office setting.

Physical Tasks (5% of shift):

Heavy Lifting: Lift objects weighing up to 10 lbs.

Zynex Offers Exceptional Benefits (Full-Time Roles):

Premium starting pay (starting $25/hour).
Health, dental, & vision insurance.
401k with company contribution.
8 paid holidays + up to 2 additional floating holidays (1 every 6 months).
15 days Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.
Health & wellness bonus up to $50/month.
Frequent opportunities for role transitions and advancements.
Up to $75/month reimbursement for community volunteer hours.

Zynex Medical accepts applications for this position on an ongoing basis.

Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To view and apply for all available positions at Zynex, kindly visit our careers page at www.zynex.com/careers.

Zynex Medical remains vigilant against fraudulent schemes, including the use of deceptive tactics like text messages and forged letters, which falsely promise job interviews and/or offers of employment under our company's banner. To clarify further:

We are actively hiring for various positions and will never ask for payment for job placements.
Job openings are solely advertised on trusted platforms like Indeed.com, LinkedIn.com, and Zynex.com.
Be cautious of job interview invites from locations other than our corporate office at 9655 Maroon Circle, Englewood, CO 80112.
Requests for information, interview scheduling, and job offer letters are validated exclusively if they originate from a sender's domain identified as zynex.com.
Report any recruitment approaches not linked to our official advertisements to law enforcement promptly.

Apply Now

Senior Customer Service Representative jobs

Senior Team Lead

Senior Manager, Customer Experience Measurement

Senior Client Services Manager

Bilingual Senior Resolution Officer

Senior Customer Care Specialist

Senior Manager, Customer Success

Aviation Client Service Leader and Civil Senior Project Manager

Senior Team Leader

ClearWellness-Member Care Support for Overnight (100% Remote)

Sr. Customer Service/ Service Contract Sales

Sr Administrative Assistant (Sr Client Service Associate)- Financial Services

Sr. Document Controller / CSR

Customer Service Representative Senior/Intermediate - Authorization

Senior Customer Success Coordinator

Senior Benefits Specialist (Call Center)

Senior Operations Manager

Senior Customer Service Representative

Healthcare Customer Service - Sr. Outreach Specialist - Fully Remote!

Patient Engagement Specialist (Remote)

Customer Care Advocate

Job Seeker Tools

Employer Tools

Browse

Stay Connected