20 Best Front Desk Agent jobs (Hiring Now!)

Lead Patient Representative and Concierge
The Steadman Clinic —Basalt, CO
Helps to make patients and guests comfortable in waiting room, including light cleaning and ensuring publications and supplies for the lobby are up to needs.
$26 - $28 an hour
Quick Apply
13d
Front Desk Agent
Manhattan Guam Inc dba Royal Orchid Hotel —Tamuning, GU
Answer phone calls and respond to guest inquiries in a timely manner. Previous experience in hotel management or front desk operations preferred.
$9.25 - $9.75 an hour
Quick Apply
Front Desk Agent- Clair Tappaan Lodge
Aperture Hotels llc —Norden, CA
Responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations,…
$25 - $29 an hour
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1h
Dental Front Desk/Treatment Coordinator
High Growth Private Dental Practice —Seaside, CA
At least 3 years experience in all aspects of dental front desk. This could be your dream job - Established yet growing company, good pay with benefits, full…
$25 - $29 an hour
Quick Apply
Front Desk Clerk
Chinook Winds Lodge —Dubois, WY
Maintain a tidy and organized front desk area. Stock front desk areas with necessary supplies. Clean the front desk office at the end of shift.
$14 - $17 an hour
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1d
Front Desk Associate
Healthy Lymphatics of NC, PC —Boone, NC
\*\*Duties:\*\* - Greet and welcome patients in a friendly and professional manner - Check guests in and out of clinic - Use an electronic medical record system…
Estimated: $27.9K - $35.3K a year
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3d
Front Desk Agent
Detroit Marriott Southfield —Southfield, MI
Answer phone calls and respond to guest inquiries with excellent phone etiquette. Assist guests with reservations, room availability, and hotel amenities.
$17 an hour
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1h
Front Desk Associates - Full Time - ALL SHIFTS
RiverWalk Resort at Loon Mountain —Lincoln, NH
Want to work in a team oriented atmosphere where what you do matters to others ? Come join team Riverwalk! Riverwalk Resort is currently hiring several…
$15 - $17 an hour
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FRONT DESK AGENT (TALKEETNA)
Pursuit Collection —Talkeetna, AK
As a Front Desk Agent, you will be responsible for assisting guests with reservations, guest check-in, guest checkout, tour bookings and general area…
$15 an hour
Front Desk Agent
The Mark Hotel —New York, NY
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name,…
$30 an hour
Quick Apply
Front Office Agent
Two Rivers Campground —Royalton, MN
Greet guests warmly and provide a friendly and welcoming atmosphere at the front desk. You will spend a significant amount of time at the front desk assisting…
$15 - $18 an hour
Quick Apply
1h
Front Desk Associate
Candlewood Suites Greenville NC —Greenville, NC
Knowledge of front desk operations and hotel management software. Operate the hotel phone system and transfer calls to appropriate departments.
Estimated: $22K - $27.8K a year
Quick Apply
1h
Front Desk/ Receptionist
Bottineau Courant —Bottineau, ND
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing. Answer, screen and forward incoming phone calls.
From $10.50 an hour
Quick Apply
Front Desk Clerk
The Lodge —Hurley, WI
Answer phone calls and make reservations. Provide suggestions to guests regarding dining and local activities. High school diploma or equivalent.
Estimated: $26.8K - $34K a year
Front Desk Receptionist (part-time)
Parkside Center for Nursing at Ellijay —Ellijay, GA
Answer incoming phone calls and direct them to the appropriate person or department. Maintain a clean and organized front desk area.
From $14 an hour
Quick Apply
1h
Front Office Agent
1 Hotel West Hollywood —West Hollywood, CA
Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Experience in guest or customer service, a team player,…
$31.94 an hour
2d
Front Desk Agent
Thumper Pond Resort —Ottertail, MN
Welcome guests, check them in, distribute room keys and explain the hotel’s amenities. One year of front desk experience in the hospitality industry.
Estimated: $29.9K - $37.9K a year
Quick Apply
Front Desk Agent
QC Terme USA —New York, NY
Compute payments for guest services and collect payments from guests. The Front Desk Receptionist will greet and direct guests as they enter the Spa.
From $24 an hour
Quick Apply
3h
Front Desk Receptionist
Western Slope Orthopaedics —Montrose, CO
Answer phone calls and direct them to the appropriate person. Prioritize emergency calls and forward to appropriate personnel immediately.
$16 - $18 an hour
Quick Apply
Front Desk Associate
Intellipro Group Inc —Rockville, MD
Serve on the front desk, greeting visitors, answering phone calls, and directing inquiries to the appropriate department or personnel.
From $28 an hour
Quick Apply
5d

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Lead Patient Representative and Concierge

The Steadman Clinic - Basalt, CO

Quick Apply

Job Details

Full-time $26 - $28 an hour 13 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer service
English
High school diploma or GED
Supervising experience
Medical billing
Front desk
Computer skills

Full Job Description

Description:

Join our amazing team at The Steadman Clinic, and be an integral part of a cutting-edge organization that is amongst the best in the world at what they do. This is an excellent entry-level opportunity in health care to explore amazing career opportunities with world-class organization in an amazing facility. Pitkin County, Colorado is one of our nation's iconic mountain destinations, and highly desirable spot to live if you love the outdoors. This position is eligible for our excellent benefit packages and perks (including a wellness benefit you can use for your ski pass!), and strong work-life harmony.

The Front Desk Lead and Concierge will lead the front desk staff and execute the concierge duties for the Aspen and Basalt offices (Roaring Fork Valley office locations). As the lead, they will work directly to assist administering the Basalt and Aspen front desk staff. This position encompasses all the duties of the patient representative and concierge. This lead position provides support to all front desk employees, implements and enforces The Steadman Clinic standards of excellence in all areas supervised. This position includes duties which facilitate the work of the physicians and clinical staff. As the concierge they are responsible for providing proactive assistance to patients by providing recommendations for accommodation, transport, and home care services, or any service in which the patient shows interest. They will assist patients with all aspects of their clinic or surgical visit with the goal of providing world-class patient experiences. This role will maintain relationships with vendors in the area, must be active in the community, and have a good understanding of the local area and all that is on offer.

The Front Desk Lead uses initiative in carrying out recurring assignments independently without specific instruction, but refers escalations, problems and unfamiliar situations not covered by instruction to Front office manager, Patient Experience Manager, (or other entity) for assistance.

Location: Basalt and Aspen, CO (will be in both locations regularly)

Classification: full time, year round; non-exempt, eligible for benefits

Compensation: $26 - $28/hour DOE - compensation offers will be based upon health care, hospitality, or applicable customer service experience.

Start Date: Summer 2024 - Applications for this position will be accepted until 30 days from the posting date. If the position is not filled during this time, the application window will be extended. Candidates who are selected to move through the interviewing process will be contacted directly.

Primary Job Responsibilities:

Ability to execute the Front Desk Patient Representative role at a high level, independently including all required tasks for the role.
Ability to execute the Patient Experience Concierge duties at a high level, independently including all required tasks for the role.
Provide guidance and direction to our patient representative employees, including performance and brand standards.
Assist with developing the schedule for front office staff and addressing staffing changes to make sure positions are covered when employees are out sick, on vacation or have terminated employment. Including assisting with coverage, and changes, that may occur “day of”.
Communicate and make recommendations to the Front Office Manager & Clinic Director concerning personnel matters.
Assisting front desk staff members with tasks to ensure high level of completeness and correctness. Communicating performance concerns with Front Office Manager when necessary.
Maintain positive and friendly attitude with all employees and patients.
Must have a strong ability to solve issues on the spot, use resources available to them, and continue pro-active resolution with empathy through any circumstance.
Demonstrates knowledge and understanding of patient privacy rights.
Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic, or verbal form which may jeopardize the privacy of patients.
Assist Front Office Manager with hiring and training front desk staff as necessary.
Assist with front office training practices, including suggestions for improvement.
Connect with clinical team members as the liaison with clinical staff and the patient representative function.
Handle difficult patients/patient complaints with professionalism.
Assist, as necessary, with any front office needs and needs of facility maintenance.
Respond to billing office requests for corrections. Ensure staff balance batches and collections as applicable.
Periodically review front desk operations for efficiency & accuracy.
Make recommendations to Front office manager as to ways in which the front desk can be enhanced.

Concierge Specific Tasks:

Welcomes patients and family members in a professional and upbeat manner.
Helps to make patients and guests comfortable in waiting room, including light cleaning and ensuring publications and supplies for the lobby are up to needs.
Assists in resolving patient concerns or issues.
Assist with patient itineraries, including hotel rates and reservations and transport options for patients.
Provides restaurant, entertainment and activity suggestions for patients and family members.
Maintain specific metrics for clinical team utilization, trends of patient requests, as well as any metric Leadership labels necessary to track.
Maintain professional relationships with vendors in Pitkin, and Garfield counties (i.e. restaurants, transportation services, dog sitting services, delivery services, etc.).

Requirements:

High School diploma or GED
1 – 2 years of health care experience highly preferred.
1 – 2 years of supervisory or managerial experience preferred.
Knowledge of medical insurance billing referred.
Knowledge of Microsoft computer applications.
Ability to fluently speak and understand English.
Pleasant, courteous manner required and ability to handle irritated patients, in person or on the phone.
Able to work in a fast paced environment and handle a variety of tasks simultaneously; ability to work with frequent interruptions.
Excellent organization, communication (both written and verbal) and interpersonal skills required.
Must be able to handle sensitive and confidential information appropriately and represent The Steadman Clinic in a mature, professional manner at all times.
Must be energetic, quality driven and have proven ability to be productive member of the cohesive team of peers dedicated to providing optimum patient care.
Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other Steadman Clinic, Steadman Philippon Research Institute and hospital personally.

Benefits

Health Insurance (medical, dental, vision)
Company 401k Contribution
Paid Time Off
Sick Time
FAMLI Leave
Paid Holidays
Life Insurance
Short and Long Term Disability Insurance; AD&D; Hospital Indemnity
Referral Program Incentive
Parking Available
Discretionary Bonus Program and Ski Pass Benefit
And more!

We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

Quick Apply

Front Desk Agent jobs

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Front Desk Associate

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