20 Best Bilingual Call Center Representative jobs (Hiring Now!)

Bilingual Call Center Representative
Americo Life Insurance —Kansas City, MO
PSC Representatives log into a computer every morning and begin answering incoming calls from our policyholders. Typing speed of at least 30 wpm.
From $22 an hour
Bilingual Talent Support Specialist (Spanish Speaking -Call Center Rep)
Allworknow —Iselin, NJ
Provide general troubleshooting via phone calls and emails for any technical issues reported by customers. Proven ability to manage calls and emails effectively…
Estimated: $36.1K - $45.7K a year
Quick Apply
First Party Residential Accounts Receivable Representatives
Sentry BPO, LLC —Everett, WA
Ability to multitask (think, talk, type and listen). Evaluate each account and negotiate an appropriate payment arrangement.
From $18 an hour
Quick Apply
5h
Customer Service Representative
Calfund LLC —Los Angeles, CA
Provides proper and professional etiquette via telephone (internal/external), email, text and fax. Maintains a high level of world class customer service…
$18 - $21 an hour
Quick Apply
5h
Customer Service Representative
Ripcho Studio, Inc. —Cleveland, OH
Effectively manage a high volume of customer calls and emails. Provide accurate, valid and complete information by using the right methods and tools.
$17 an hour
Quick Apply
4h
Rep - Inbound Sales Bi-Lingual
Optimum —Tyler, TX
Reliable personal vehicle (where applicable), valid driver license, car insurance, and a satisfactory driving record.
Estimated: $42.5K - $53.8K a year
7d
Bilingual Spanish Call Center Representative - Salem, NH - 11am -730pm
The CCS Companies —Salem, NH
Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with…
$45,000 - $52,000 a year
Quick Apply
14d
Bilingual Customer Service Representative
Builders Mutual —Raleigh, NC
Providing exceptional customer service in a fast-paced environment including inbound calls and emails from policyholders and agents according to service…
Estimated: $37.6K - $47.6K a year
Call Center Support Representative
Affordable Cesspool Sewer & Drain —Islandia, NY
Strong data entry and computer skills. Knowledge of phone etiquette and professional communication skills. Provide exceptional customer service to Residential…
$18 - $25 an hour
Quick Apply
Byram Healthcare - Customer Service Representative, Associate
Byram Healthcare Centers Inc —Portland, OR
Answer high-volume inbound customer calls via an automated phone system. Make outbound calls to patients, referrals, and sales as needed.
Estimated: $34.9K - $44.2K a year
Quick Apply
Call Center Customer Service Specialist
BendPak —Agoura Hills, CA
Conduct outbound and inbound calls to customers to provide assistance and support. You must type no less than 45 words per minute with 95% accuracy and be…
$17 - $22 an hour
Quick Apply
Bilingual Customer Service Representative (On-Site)
ViaPlus by VINCI Highways —Austin, TX
Answer routine and non‐routine customer calls daily. Process incoming customer (CSC) transactions. Our full-featured, single-account back-office technology…
Estimated: $30K - $37.9K a year
Quick Apply
Customer Service Agent - Portsmouth
The CCS Companies —Portsmouth, NH
Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with…
$45,000 - $56,000 a year
Quick Apply
7d
Call Center Associates
ConnectiCare —Farmington, CT
Proactively receive and respond clearly to telephone calls and correspondence from members regarding billing, benefits, coverage, payment, coding, and health…
$19.23 an hour
Quick Apply
10d
Call Center Representative
Livetech, LLC —Washington, DC
Meet required Service Level Agreements for event management requests received online and by responding to inbound calls. Prior work with older Adults.
$46,000 - $50,000 a year
Quick Apply
8h
Bilingual Call Center Sales Agent
TWG Calls —Kaufman, TX
Answer inbound Sales Calls as well as outbound calling to potential customers in the market. Identify business development opportunities and generate leads for…
$15 - $18 an hour
Quick Apply
6d
Bilingual Call Center Representative
Business Integra Inc —Chandler, AZ
Manages risk in every business, product, and service transaction leveraging available tools. Sells and fulfi lls banking products including checking and savings…
$24 - $27 an hour
Quick Apply
2h
Bilingual Telemarketing Sales Representative
Colony Ridge —New Caney, TX
Colony Ridge está comprometido con el crecimiento y desarrollo de nuestros empleados. Nuestros empleados son nuestro activo más fuerte, por lo que si está…
From $56,000 a year
Quick Apply
Bilingual Customer Service Representative
Mom's Meals, a PurFoods Company —Des Moines, IA
Handle inbound and outbound customer service calls with our clients placing their meal order. Contact case managers via telephone, email, and/or fax when a…
Estimated: $29.4K - $37.3K a year
Bilingual Call Center Representative
Ankle & Foot Centers of Georgia —Peachtree City, GA
The Call Center Representative is related to customer service, ensuring complete and accurate information is entered into all systems used by Ankle & Foot…
Estimated: $29.2K - $37K a year
Quick Apply
5d

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Bilingual Call Center Representative

Americo Life Insurance Kansas City, MO

Apply Now

Job Details

Full-time From $22 an hour

Benefits

Paid training
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
On-the-job training
Work from home
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Bilingual
Spanish
Customer service
English
3 years
Typing
Grammar Experience

Full Job Description

Bilingual Policy Support Center Representative - Hybrid

No life insurance knowledge required - we will provide training and support!

*Must be Fluent in Spanish and English, verbal and written *

Job Summary

We are currently looking for a Policy Support Center Representative. Our Policy Support Center department is the primary point of contact for policyholders calling Americo regarding their life insurance and annuity policies.

We ensure representatives are successful with our formal training program that lasts approximately four weeks. Representatives are responsible for answering customer service phone calls, independently resolving customers’ problems, and processing basic Customer Service requests such as sending letters and forms, directing work as appropriate, and responding to email inquiries.

Location: Downtown, Kansas City, MO
Schedule: Monday-Friday 8:00am-5:00pm - depending on daily call volumes, representatives may be required to stay later than 5:00pm to answer all calls on hold
Work Model: Training will be paid, full-time in-office (around 8 weeks), and then representatives will adhere to a 4-1 hybrid model (four days in the office, one day working from home) based on performance
Compensation: starting at $22/hour + bonus potential - hourly rate is based on education/knowledge, experience, skills, life insurance knowledge, etc.

What makes a successful PSC Representative?

Have a passion for people and a desire to help others
Posses the skills to problem-solve independently
Have the ability to be courteous and patient with a positive attitude even when the situation is unpleasant
Are comfortable with computers and navigating across multiple applications while on the phone with policyholders
Enjoy talking with people! Our representatives take around nine calls an hour and need to communicate clearly and succinctly
Enjoy learning new things! During training, our representatives learn about insurance and annuity products, administration systems, and more, and they must retain information and relay it clearly to a customer

What does a typical day look like?

PSC Representatives log into a computer every morning and begin answering incoming calls from our policyholders. This is a high-volume call center where representatives answer back-to-back calls from Americo policyholders asking questions about their life insurance policy or annuity.
Our representatives are trained to answer various questions from our policyholders, from simple things like, “How do I update my name on my policy?” to more complex questions like “How does my policy accumulate cash value, and can I take money from my policy now?” Representatives simultaneously navigate between multiple computer applications to gather information, answer questions, and explain specific details about the policy to the customer.
Representatives will also respond to incoming email correspondence, create letters to be mailed, and create requests for other departments when needed.

Key Responsibilities

Answer phone calls from customers (and sometimes agents) in a timely and professional manner
Complete customer service requests; for example, mailing forms, completing financial transactions, and processing address changes
Assist customers with email requests for information

Knowledge, Skills, and Abilities

Excellent phone voice, grammar skills, and a strong desire to help people
Typing speed of at least 30 wpm
Ability to multi-task while accomplishing work-related items
Detail-oriented with a strong sense of urgency
Ability to build rapport while facilitating speedy resolution
Ability to prioritize work to ensure timely completion of all tasks
Ability to operate in a high-energy, ever-changing environment with assistance and direction
Independent problem-solving abilities
Desire and ability to take ownership of the situation and resolve problems
Ability to work in a team environment

What to Expect Next

Resume review (approximately three business days)
HireVue digital interview (10-15 minutes answering a few questions to help us get to know you).
Assessments (three assessments)
Phone call with a recruiter (10 minutes)
In-person interview with the hiring manager (one hour)

If you have additional questions email: recruiter@americo.com

WHY WORK AT AMERICO?

Americo: We’re in this for life!

The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance, annuity, and Medicare Supplement Insurance company providing innovative products to our customers. At Americo, it’s the people who make things work, so we hope you join us!

We empower associates to take control of their development journey, and our in-house Talent Development team. All Talent Development offerings are designed to help employees succeed in their roles and grow in their careers.

What you’ll love about working at Americo:

You’ll feel valued with our competitive pay and robust bonus program that’s offered to all associates.
We prepare you with a comprehensive, paid training program that will get you ready for success. Additionally, our Talent Development team creates a variety of development opportunities for associates at every stage of their careers.
We place true value on work-life balance with our generous paid time off; you begin accruing hours right off the bat every month and it increases with tenure. All new hires earn over 4 weeks of paid time off annually, plus 11 paid company holidays! We also support new mothers with a generous new child leave program, along with paid STD and LTD.
We commit to your health and well-being and are proud to offer comprehensive health and life insurance options including FSA or HSA accounts and subsidies to support your health and fitness goals through vendor partnerships at The Y, Orange Theory, WW, and more.
Americo offers a 401(k) with a company match, and we provide child care and education tax credits or savings options.
We support several local organizations like Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.
Americo participates in Kansas City Corporate Challenge, and it’s a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors as a way for associates to step away from work and enjoy each other’s company.
Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance to your favorite restaurants and attractions. Plus, you’ll receive complimentary paid parking near our Americo offices – downtown parking is a premium, but we’ve got you covered.

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Work from home

Experience level:

3 years

Shift:

Day shift

Weekly day range:

Monday to Friday

Work setting:

Call center
Hybrid work
Office

Ability to Relocate:

Kansas City, MO 64105: Relocate before starting work (Required)

Work Location: Hybrid remote in Kansas City, MO 64105

Apply Now

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