20 Best Strategic Accounts Support jobs (Hiring Now!)

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Northern Lakes Community Mental Health Authority —Traverse City, MI
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$83,261 - $93,611 a year
Quick Apply
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ACT Operations Manager

Northern Lakes Community Mental Health Authority - Traverse City, MI

Quick Apply

Job Details

Full-time $83,261 - $93,611 a year

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Referral program
Retirement plan

Qualifications

Working with people with developmental disabilities
Master of Social Work
Nursing
Management
LMSW
5 years
Program development
Social work
LPC
Master's degree
Administrative experience
Supervising experience
Alignment
Social Work

Full Job Description

GENERAL SUMMARY OF POSITION:

Northern Lakes Community Mental Health Authority (NLCMHA) recognizes the value of and employs people with lived experience and believes strongly in Recovery and a Culture of Gentleness. To this end, this position requires a commitment to creating and maintaining a culture that “Expects Recovery” and “Encourages Gentleness.”

This is a management position which involves the development, implementation, coordination, and operation of a service component for NLCMHA. This position requires substantial knowledge of applicable guidelines, reimbursement systems, contracting procedures, and professional knowledge of services to mentally ill and developmentally disabled consumers of the public mental health system. This position operates with considerable independence under the general supervision of the Chief Population Officer. A demonstrated exercise of judgment is required, as well as tact in dealing with the public and staff assigned for supervision. This position also requires the monitoring of appropriated expenditures to support the services under the direct control of the manager. This position is responsible for supervision of the entire ACT department.

ESSENTIAL POSITION FUNCTIONS:

Responsible for the development, operation and coordination of a major unit within NLCMHA’s operations.

Will oversee coordination and integration of ACT Teams throughout NLCMHA catchment.
Carry out supervisory responsibilities in accordance with NLCMHA’s policies and applicable laws:
- Process of interviewing, hiring, and training employees
- Provide testimony re: ACT consumers- within the judicial system throughout the catchment area NLCMHA covers.
- Provide guidance regarding Assisted Outpatient Treatment orders, including Deferrals and individuals adjudicated NGRI.
- Conduct supervisory sessions.
- Develop, maintain, and uphold ACT referrals/screening procedural guidelines.
- Ensure ACT team members are providing intensive community-based treatment.
- Assist ACT team members to attain a minimum of 30% efficiency/productivity standards.
- Attend community system of care meetings.
- Collaborate with community providers i.e local primary care providers, judicial and law enforcement systems, hospitals, state hospitals.
- Professional development planning for team members
- Complete performance appraisals
- Effectively addresses disciplinary issues when necessary.
- Establish measurable performance standards and measure actual performance against those standards.
Be knowledgeable of and understand basic human resources policies, procedures, laws, regulations, and union contract requirements.
Will troubleshoot performance and system problems when they occur, working closely with other supervisory and clinical staff.
Will coordinate daytime coverages with other agency systems.
Will provide back up daytime crisis intervention services when assigned programs are unavailable.
Will be required to participate in a rotating supervisory after-hours on-call system.
Will authorize services consistent with the NLCMHA authorization system.

Promote a healthy team approach to the service delivery system, manage conflicts, interpret administrative guidelines, and implement directives in a timely professional manner.
Establish procedures for routinely monitoring workflow and promoting staff development.
Monitor documentation of service system to ensure appropriate standards are met. (NLCMHA, CARF, Medicaid, Michigan Department Health and Human Services (MDHHS).
Maintain knowledge of the relationship between the programs and other services and resources within the NLCMHA system, as well as the whole human services network.
Serve as a resource to staff and the community at large seeking specialized services from NLCMHA.
Conduct periodic needs assessments to assist in program development, maintenance of efficient effective services and accountability to consumers and groups.
Monitor service delivery and impact of service effectiveness as well as consumer satisfaction.
Coordinate meetings and serve as a liaison between mental health, substance use, criminal justice systems, and other community systems.
Provide organizational and community education and training as appropriate.
Responsible for the budget and expenditures of the unit as assigned.
Track and report on a variety of activities and prepare statements, summaries of activities, spreadsheets, database reports and related documents as required.
Maintain knowledge of and alignment with the NLCMHA Strategic Plan and overall purposes and programs of the area assignment.
Coordinate and/or complete special projects as needed.
Keep informed of all significant activities, successes, and problems of the area assignment.
Extensive knowledge of the Mental Health Code, MDHHS Contract, Clinical Assessments and Eligibility Guidelines, Medicaid Manual, Compliance requirements and the structure, guidelines, and services of NLCMHA.

QUALIFICATIONS & COMPETENCIES:

Credentialed by NLCMHA to provide services in this professional discipline.

LICENSING or CERTIFICATIONS:

Must have licensure with the State of Michigan as a fully licensed professional: Licensed Master’s Social Worker, Licensed Professional Counselor or Psychologist preferred. Limited Licensed Master’s Social Worker, Limited Licensed Professional Counselor, or Master’s Limited Psychologist considered. Must maintain licensure.

MINIMUM EDUCATION & EXPERIENCE:

Master's Degree in Social Work, Psychology, Licensed Professional Counselor from an accredited university, or a Degree in Nursing. This position requires clinical and program development/management expertise with adults with severe and persistent mental illness. A minimum of 5 years’ of previous clinical experience and administrative supervision is required.

PAY: $83,261-$93,611

BENEFITS:

Medical Insurance (4 options)
Dental Insurance (2 options)
Vision Insurance (2 options)
Health Savings Account
Healthcare and dependent care flex spending account
MERS Retirement Plan (with Employer matching up to 5%)
Guaranteed step increase every year on your anniversary
Paid Time Off (18 days in 1st year)
Holidays (13 days)
Sign On Incentive
Referral Bonus (when you refer someone to join our team)
Employee Assistance Program
Short Term Disability
Long Term Disability
Accidental Death & Dismemberment Insurance

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This position will require irregular hours to ensure 24/7 coverage of emergency services.
This position may require travel by personal vehicle if an agency vehicle is not available.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally: Lifting up to 25 lbs. with or without assistance, Stretching/Reaching, Exposure to blood borne pathogens and infectious disease, Exposure to hazardous material, and Stooping (bend at waist)
Frequently: Hand/finger dexterity, Talking in person, Talking on the telephone, Hearing in person, Hearing on the telephone, Vision for close work

Quick Apply

Strategic Accounts Support jobs

ACT Operations Manager

Chief Financial Officer

Community Clinical Care Coordinator

Physician Opportunities

Chief Financial Officer (CFO)

Customer Success Specialist, Verify

Tax Accountant

Sr. Purchasing Manager

Branch Manager

Accounts Receivable Specialist

PROGRAM DIRECTOR

Support Operations Specialist (Remote)

Accounts Payable Clerk (Part-Time)

Accounts Receivable Clerk

Remote Part-Time Bookkeeper

Tax Manager & Intern Coordinator

Merchandiser - Beverage

Chief Financial Officer (CFO)

Channel Sales Manager

Senior People Partner

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