20 Best Customer Service Representative jobs in Saint Petersburg, FL (Hiring Now!)

Member and Provider Services Representative [Full Time]
Premier Administrative Solutions —Clearwater, FL
Meeting Department standards for productivity, including number of calls handled per day and week, percentage of time spent in the queue or on calls and Team…
Estimated: $30.2K - $38.3K a year
Customer Care Rep
American Power & Gas —Pinellas Park, FL
Other possible skills: Attendant, valet, cashier, reception, receptionist, check in, greeter, estates, janitor, nanny, crew fast food, clerk, stocker, service,…
$1,500 - $2,000 a week
Quick Apply
4d
Business Customer Service Representative
Brightfish Label —Largo, FL
Perform and coordinate order entry processes and systems, including artwork, job jackets, production estimates, tasks and instructions.
$20 - $25 an hour
Quick Apply
Customer Care Agent
Elite Insurance Partners —Tampa, FL
Over the phone, you assist our clients by answering their questions and resolving their policy concerns. Daily and weekly sales spiffs/contests for cash and…
From $50,000 a year
Quick Apply
4d
Call Center - CSR
American Power & Gas —Saint Petersburg, FL
American Power & Gas* has been offering *Green* solutions to both residential and small commercial customers over 15 years. Likes talking on the phone.
$1,500 - $2,000 a week
Quick Apply
4d
Entry Level Phone Rep
American Power & Gas —Pinellas Park, FL
Likes talking on the phone. Open to coaching, adaptable and willing to try new approaches. To schedule an interview call *727-733-8520*.
$1,500 - $2,000 a week
Quick Apply
4d
Customer Service Representative
Ad-Vance Talent Solutions —Bradenton, FL
Answer, screen, and direct incoming phone calls. Schedule appointments, meetings, and conference calls. Minimum of 2 years of experience in an administrative or…
$18 - $20 an hour
Quick Apply
6d
Customer Service Representative
Sign-Age of Tampa Bay, Inc. —Clearwater, FL
The CSR expedites art proofs, schedules installation work, and arranges deliveries. Customer service: 1 year (Preferred). High school or equivalent (Preferred).
$16 - $18 an hour
Quick Apply
1d
Customer Support Representative
The Ward Team —Tampa, FL
Customer Interaction: Handle inbound and outbound customer communications, including phone calls, emails, chats, and social media messages.
$25 - $35 an hour
21h
Assistant Account Manager / CSR - Insurance ; Clearwater, FL
Criterion Executive Search —Clearwater, FL
The ideal candidate holds a 440 or 220 insurance license and demonstrates proficiency in working in a fast-paced environment. Experience with AMS 360 a plus.
$35,000 - $65,000 a year
Quick Apply
Call Center Rep
American Power & Gas —Clearwater, FL
Likes talking on the phone. Open to coaching, adaptable and willing to try new approaches. To schedule an interview call *727-733-8520*.
$1,500 - $2,000 a week
Quick Apply
4d
Patient Enrollment Coordinator/ Tampa On Site Call Center/ Part Time - Call Center exp preferred
Cosan Group —Tampa, FL
A minimum average of 12-15 calls attempts/hour. Demonstrate an ability to develop and build trusting relationships with patients ,have a true passion for caring…
$18 an hour
Quick Apply
14d
Quality Assurance Reviewer
OneTouch Direct —Tampa, FL
The QA will monitor inbound, outbound call ,and all communication with customers to assess associate’s demeanor, technical accuracy, customer service…
Up to $35,000 a year
4d
Bilingual Quality Assurance Reviewer
OneTouch Direct —Tampa, FL
The QA will monitor inbound, outbound call ,and all communication with customers to assess associate’s demeanor, technical accuracy, customer service…
Up to $35,000 a year
2d
Administrative Hearing Representative (SSDI)
Louis Law Group —Florida
Bachelor's degree in a related field; legal education or certification preferred. *Legal Research:* Conduct legal research to support case strategies and stay…
$50,000 - $60,000 a year
Quick Apply
2d
Customer Service Specialist - Entry Level
Raven's Eye Solutions —Tampa, FL
Greet members, prospective members and guests, providing exceptional customer service in a retail setting. Answer phones in a friendly manner and assist callers…
$40,321 - $67,255 a year
Quick Apply
2d
Client Specialist
Federal Award Management Registration —Tampa, FL
Manage daily inbound help desk questions. Collaborate with internal teams on project management and implementation. Previous experience in customer service.
From $18 an hour
Quick Apply
4d
Customer Service Representative
Sihl, Inc. —Tampa, FL
Handle customer calls regarding product inquiries, complaints, billing discrepancies or shipping errors. Coordinate with field sales representatives regarding…
$19 an hour
Quick Apply
1d
Customer Service Representative (Phone)
Trulieve —Clearwater, FL
The Customer Service Representative (Phone) will handle inbound phone calls for customers/consumers who need information on our products, have questions about…
Estimated: $30K - $37.4K a year
10d
Customer Service/ Sales Representative
Daniels Solutions —Saint Petersburg, FL
However, experience is not required as we offer ongoing training in a classroom setting and in the field. Discounted hotels, car rentals, office supplies, and…
$55,000 - $75,000 a year
Quick Apply

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Member and Provider Services Representative [Full Time]

Premier Administrative Solutions - Clearwater, FL

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Job Details

Full-time Estimated: $30.2K - $38.3K a year

Benefits

Paid training
Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Access
High school diploma or GED
Computer skills
1 year
Medical terminology
Communication skills

Full Job Description

Overview:

_________________________________________________________________________________________________

Customer Service | Member and Provider Services Representative

Clearwater, FL

_________________________________________________________________________________________________

VERY competitive pay/compensation package
Monthly metric bases bonuses - up to $800!
NO selling, NO weekends
Monday - Friday
Paid Training, Health, Dental, Vision, and Life Insurance as well as Paid Time Off and Paid Holidays!

This is a fun, challenging, and motivating work environment with a career path and opportunities for growth!

Benefits: Join us and enjoy a robust benefits package designed to support your well-being!
(Some plans vary by state.)
Full Time employees can enjoy:

Health Coverage: Two flexible medical plans.
Dental & Vision: Comprehensive coverage by Sun Life. Vision is company paid.
Health Savings Account (HSA): Pre-tax contributions.
Flexible Spending Accounts (FSA): Medical and Dependent Care options.
Life & Disability Insurance: Company-paid, with optional additional coverage.
Generous Paid Time Off (PTO), plus additional paid holidays.
Supplemental Insurance: AFLAC’s cancer, accident, and personal injury plans.
Employee Assistance Program (EAP): Wellness support
401k Retirement Plan: Participate and receive a company match after meeting eligibility requirements.
Frequent and ongoing employee appreciation and celebration throughout the company

Summary:

Premier Administrative Solutions (PAS) is a Third-Party Administrator (TPA) which provides a wide range of administrative services to insurance companies, sharing organizations, insurance marketing organizations, and employers. One such service is Member and Provider Services, where inbound calls, outbound calls and correspondence from members or covered individuals and their providers are managed.

This service is provided subject to service level agreements which mandate a high level of service, including telephone service, accuracy, call resolution and satisfaction. The Member and Provider Service Representative (MPSR) is critical to PAS’ success, effectively and efficiently handling calls and correspondence.

To best serve its clients and their members, PAS’ Member and Provider Service Department is organized into Teams, each serving a specific client and/or product they offer. Each Team is managed by a Supervisor, responsible for delivering service excellence and is provided the tools to do so. The number of MPSRs assigned to a team will vary based on the size of the client and volume of calls and correspondence related to the client.

Responsibilities:

Essential Duties and Responsibilities:

Participating as a valued MPS Team member, including active participation in Team meetings where questions, issues are strategies for improving the Team’s service results are discussed.
Promoting a culture within the Team of exceptional service to members and their providers, as well as transparency in discussion of issues and concerns with the Team Supervisor and Department management.
Meeting Department standards for productivity, including number of calls handled per day and week, percentage of time spent in the queue or on calls and Team phone service levels (i.e., percentage of call answered by a live operator in 45 seconds, average speed to answer, longest hold time and abandon rate).
Maintaining a pleasant and helpful demeanor on the telephone with members and providers, ensuring that their questions are answered, and they indicate that their needs have been met.
Ensuring that caller issues and interests are accurately identified, and accurate, understandable responses are provided. A minimum of 3 calls per week for MPS Representative will be audited by the Enterprise Risk Management (ERM) with accuracy a critical measure.
Adhering to Company standards to documentation of all calls. This includes the caller, reason for the call and sufficient information for other Team members to efficiently determine the information provided.
Adhering to Team standards for escalation via transfer of calls to a more senior Representative or Supervisor.
For any calls or correspondence where additional research is necessary, clearly explaining to the caller the steps that will be taken and expected timeframes, then clearly documenting the issue to the Supervisor or another Department. In each such “open call”, maintaining responsibility for communicating status and resolution to the original caller unless the Team Supervisor determines otherwise.
When assigned the responsibility by the Team Supervisor, responsibility for ensuring that any messages left for the Team or scheduled outbound calls occur within 1 working day of the message being left or the request for an outbound call.
When assigned the responsibility by the Team Supervisor, responsibility for ensuring that any correspondence received by the Team, including mail and electronic mail is answered within 1 working day. Any e-mail issue noted as urgent should be responded to within 4 hours.
Ensuring that Company policies and procedures related to HIPAA Privacy and Data and System Security are maintained at all times.
Adhering to Company policies and procedures on attendance, including requests for planned time off, reporting of sickness, start time and break times.
As a Team member, continually support the Team’s efforts to provide exceptional service by identifying ideas for improvement in documentation and/or approach. These ideas should be shared with the Team Supervisor.

Primary Performance Expectations:

Performance review for each MPS Representative is ongoing, with formalized reviews quarterly. The results of the quarterly reviews will determine increases in responsibility, compensation, and incentive compensation. Performance expectations or goals are as follows:

Team Telephone Service Levels

Service Level: Minimum of 80% of calls reach a live Member and Provider Service Representative within 30 seconds.
Average Speed to Answer: The average speed to be answered for all calls will be less than 40 seconds.
Abandon Rate: For all calls reaching the Team’s phone queues, less than 5% will result in the caller hanging up prior to reaching a Representative.

Individual Production Level

Handle a minimum of 275 MPS transactions per week. A transaction is defined as an inbound call, outbound call where the intended target for the call is reached, or a written response to inbound mail or e-mail.

Quality Level

A minimum of 5 calls per week will be audited and the overall Team score must average a minimum of 93% or higher.

_________________________________________________________________________________________________

Customer Service | Member and Provider Services Representative

Clearwater, FL

_________________________________________________________________________________________________

Qualifications:

Qualifications and Competencies:

A minimum of at least 6 months working in an inbound Customer Service Center focused on health insurance or provider billing. If no health insurance experience, at least 12 months of experience working in a high-activity inbound Call Center.
Strong organizational, interpersonal, and motivational skills.
Excellent listening, written and verbal communication skills.
Ability to perform multiple tasks at one time, including listening, navigation of information via the computer and documentation of discussions.

Education and/or Experience:

High school graduate or equivalent.
Knowledge of medical terminology, billing, claims and the health insurance industry is preferred but not required.

Certificates, Licenses, Registrations:

None

Computer Skills:

Proficiency using software programs such as MS Word, ACCESS, PowerPoint, Excel and Outlook

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping, and lifting up to thirty (30) pounds.

_________________________________________________________________________________________________

Customer Service | Member and Provider Services Representative

Clearwater, FL

_________________________________________________________________________________________________

PA123

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Customer Service Representative jobs in Saint Petersburg, FL

Member and Provider Services Representative [Full Time]

Customer Care Rep

Business Customer Service Representative

Customer Care Agent

Call Center - CSR

Entry Level Phone Rep

Customer Service Representative

Customer Service Representative

Customer Support Representative

Assistant Account Manager / CSR - Insurance ; Clearwater, FL

Call Center Rep

Patient Enrollment Coordinator/ Tampa On Site Call Center/ Part Time - Call Center exp preferred

Quality Assurance Reviewer

Bilingual Quality Assurance Reviewer

Administrative Hearing Representative (SSDI)

Customer Service Specialist - Entry Level

Client Specialist

Customer Service Representative

Customer Service Representative (Phone)

Customer Service/ Sales Representative

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