Assistant Manager - Customer Service
ITASCA BANK & TRUST Company —Itasca, IL
This role routinely uses standard office equipment such as computers and phones. Serve as a resource to bank personnel when dealing with difficult situations…
Estimated: $41.4K - $52.5K a year
Call Center CSR - Portuguese Speaking
American Freedom Insurance Company —Mount Prospect, IL
Answer and respond to telephone inquiries. Customer service: 3 years (Preferred). Experience in Customer Service Field, Call Center, or Collections.
From $20 an hour
Quick Apply
10d
Customer Experience Director
Renewal by Andersen —Des Plaines, IL
\* Knowledge of technical aspects of transportation planning, commercial motor vehicle driver and equipment management. Hold team accountable to those targets.
$120,000 - $150,000 a year
Customer Service/Inside Sales Representative
Processing Technologies International, LLC —Aurora, IL
We are seeking an experienced Customer Service/Inside Sales Representative to *sell spare parts and field services* to an existing customer base.
From $48,000 a year
Quick Apply
Sales and Customer Service Representative
AEI ENERGY SERVICES —Elmhurst, IL
Develop and implement effective sales strategies. Conduct market research and analysis to identify new opportunities.
$55,157 - $60,000 a year
Quick Apply
Customer Service Representative - Full-time/Part-time - Flexible Schedule
Roadside Protect —Itasca, IL
As our Customer Service Representative, you will help customers that need roadside assistance as well as represent our clients on various other call types…
From $17 an hour
Quick Apply
4d
HVAC Customer Service Representative
Green Air Care —Buffalo Grove, IL
Make outbound calls to commercial customers for the purpose of scheduling an appointment for the Commercial Service Agreement Salesperson.
$18 - $24 an hour
Quick Apply
Pawn Broker/Customer Service Representative
Arlington Jewelry & Pawn —Arlington Heights, IL
Analyzing new information quickly, paper and electronic documentation skills, listening & courteous phone skills are all used daily.
$35,000 - $40,000 a year
Quick Apply
Customer Service Representative
Holland Applied Technologies —Burr Ridge, IL
The Customer Service Representative is responsible for supporting our customers and outside sales team thru order entry, delivery acknowledgements, and pricing…
Estimated: $37.6K - $47.6K a year
Quick Apply
Customer Service Representative
MW Industries, Inc. —Bensenville, IL
Our products can be encountered in many everyday applications, such as driving a car, flying in an airplane, using electronics, or shopping at a grocery store.
$30 an hour
Quick Apply
10d
INSIDE SALES / CUSTOMER SERVICE REPRESENTATIVE
Nidec Drive Technology America Corp —Glendale Heights, IL
Answer all incoming pre and post-sale customer inquiries; customer account setup, expedite requests, cancellations, pricing or stock checks, order status…
$55,000 - $65,000 a year
Quick Apply
Senior Customer Service Supply Chain Coordinator (CIC)
Freudenberg/FHP —Aurora, IL
*Insurance Summary (FTE 30+ hours/week): Medical *4 plan options through Blue Cross Blue Shield of Illinois (BCBS); *Dental *Low or High PPO options through…
From $25 an hour
Quick Apply
Customer Service Administrator
A-RENT TEST EQUIPMENT, LLC —Burr Ridge, IL
Utilize logistics vendor systems (FedEx, UPS, SWA Cargo, etc) for shipping cost estimates, tracking and problem resolution.
$20 - $23 an hour
Quick Apply
Customer Service Representative
State Farm - Geovanni Trujano Agency —Mount Prospect, IL
Handle incoming customer inquiries in both English and Spanish via phone, email, and chat. Maintain detailed and organized records of customer interactions and…
$45,000 - $65,000 a year
Quick Apply
Commercial Operations Specialist/ Customer Service Liaison
Hydro —Rosemont, IL
Actively engage with Sales, Production, Logistics, Customer Technical Services, and Credit Management to secure customer satisfaction, acquire and develop new…
Estimated: $55.5K - $70.3K a year
11d
Customer Service Representative
Trionfo Solutions —Itasca, IL
Responsible for answering inbound calls, return clients calls/escalate as needed, document incidents, and escalate tickets as needed to the next level of…
Estimated: $41.1K - $52K a year
Quick Apply
Customer Service Representative
Global Harvest Foods, LLC —Saint Charles, IL
Support customer service by assisting with consumer calls regarding product issues. Proficient in Microsoft Word, Excel and Outlook; accurate typing, 10-key and…
$23 - $26 an hour
Quick Apply
Insurance Customer Service Representative
Kensington —Arlington Heights, IL
Property and Casualty licensing will be needed if you are not licensed already. Review coverages with clients to make sure they are properly covered.
From $35,000 a year
Quick Apply
Customer Care Associate
Caldic —Elgin, IL
Answer incoming phone calls to the Chicago regional office. Record details of inquiries, comments and/or complaints and develop steps necessary to resolve…
$36,000 - $51,000 a year
Quick Apply
Customer Service Representative/Order Entry
St Regis Group —Itasca, IL
Receiving and placing customer service telephone calls. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information,…
Estimated: $36.7K - $46.4K a year
Quick Apply
2d

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Assistant Manager - Customer Service

ITASCA BANK & TRUST Company - Itasca, IL

Apply Now

Job Details

Full-time Estimated: $41.4K - $52.5K a year

Qualifications

Management
Sales
No experience needed
High school diploma or GED
Supervising experience
Conflict management
Organizational skills
Leadership
2 years
Communication skills
Banking

Full Job Description

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

Essential Functions

Performs banker duties as scheduled to meet the department needs.

Share responsibility for attaining operation goals with the management team.

Provide coaching and mentoring to the department personnels in support of reaching their performance objectives.

Cross-sell bank products and services to meet the customer’s financial needs. Ensure all team members are finding these opportunities and meeting their individual set referral goals.

Resolve procedural questions referred by department employees, interpret company policy, and determine reasonableness in deviating from policy to provide equitable service to customers while maintaining a focus on branch profitability.

Serve as a resource to bank personnel when dealing with difficult situations and transactions.

Ensures the department staff is knowledgeable and adheres to compliance, protect customer privacy, and reduces exposure to losses.

Assist with the investigation of special account inquires, including escalated customer issues, work with internal support departments.

Assist in the supervision of departmental daily tasks including requests from other departments of the bank.

Assist with interviewing and onboarding new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and assist with preparation and delivery of performance appraisals.

Assist manager in all areas of the department as required.

Assume authority and responsibility for necessary management decisions.

Competencies

Leadership

Team building

Organizational skills

Effective communication

Initiative

Sales Skills

Supervisory Responsibility

Assist with the supervision of department employees. Oversees branch operations.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Must be able to lift up to 15 pounds at times.

May need to stand for long periods of time.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday 7:45 a.m.- 4:30 p.m., Saturday 8:00 a.m.-1:00 p.m.

Travel

This position requires routine local area travel to other branches occasionally. This role rarely travels out of the area overnight.

Required Education and Experience

2-3 years of banking experience in supervisory or management role

3+ years of branch banking experience in relationship banking or teller role

High school education or equivalent

Demonstrated ability to supervise, train, coach and motivate others to achieve goals.

Demonstrated problem solving and conflict resolution skills.

Ability to calmly diffuse and manage challenging situations.

Strong communication and interpersonal skills

Strong organizational skills

Strong knowledge of banking core & support applications

Reliable, dependable, and responsible

Preferred Education and Experience

None

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Now

Customer Service Representative jobs in Bensenville, IL

Assistant Manager - Customer Service

Call Center CSR - Portuguese Speaking

Customer Experience Director

Customer Service/Inside Sales Representative

Sales and Customer Service Representative

Customer Service Representative - Full-time/Part-time - Flexible Schedule

HVAC Customer Service Representative

Pawn Broker/Customer Service Representative

Customer Service Representative

Customer Service Representative

INSIDE SALES / CUSTOMER SERVICE REPRESENTATIVE

Senior Customer Service Supply Chain Coordinator (CIC)

Customer Service Administrator

Customer Service Representative

Commercial Operations Specialist/ Customer Service Liaison

Customer Service Representative

Customer Service Representative

Insurance Customer Service Representative

Customer Care Associate

Customer Service Representative/Order Entry

Essential Functions

Competencies

Physical Demands

Travel

Required Education and Experience

AAP/EEO Statement

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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