The Hilton Garden Inn Raleigh-Cary, off I-40 and I-440, is moments away from Crossroads Plaza mall, restaurants, and a movie theater. NC State University, Raleigh Convention Center, and PNC Arena are within 15 minutes. Raleigh-Durham Airport is 20 minutes away. There is a patio with a fire pit and indoor saltwater pool on property. The hotel is located at 131 Columbus Ave, Cary, NC 27518.
Summary:
The Sous Chef is responsible for assisting in the successful operation of all food and beverage related outlets at the Hilton Garden Inn Raleigh-Cary, including banquets, The Shop, and the Garden Grille & Bar. The Sous Chef will assist in the oversight of front of house and back of house (kitchen) operations. This position will be responsible for ensuring all food, beverage and culinary operations are carried out professionally and meet hotel and company standards for service, safety and profitability.
Essential Duties and Responsibilities:
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Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.
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Perform all QA requirements for the F&B department
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Maintain all equipment and ensure all preventative maintenance is scheduled with engineering team.
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Maintain knowledge of all hotel/department policies and enforce them at all times.
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Meet with Executive Chef/F&B Manager weekly to review assignments, business levels and upcoming events.
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Ensure all opening and closing duties are complete daily by AM and PM staff.
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Communicate any assistance that is needed to the Executive Chef/F&B Manager to ensure optimum service during busy periods.
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Perform bimonthly Mock Health Inspections.
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Coordinate with Front Office to ensure all standards for The Shop are being followed.
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Maintain all cleanliness standards set by the NC Department of Health.
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Minimize waste and maintain hotel forecasted food cost.
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Review status of work and follow up with Executive Chef/F&B Manager prior to leaving each shift.
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Control quality and consistency of all food served.
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Ensure station and banquets are set and ready for service 15 minutes prior to service.
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Ensure all food supplies necessary for service are in appropriate supply on a timely basis.
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Required to learn and be able to serve all menu items produced for the Garden Grille & Bar.
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Directs proper sanitation of all kitchen facilities and equipment.
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Keep kitchen clean and organize every day regardless of business levels.
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Ensures that all kitchen equipment is in good working order.
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Report proper maintenance of all walk-in coolers (rotation of food products and cleanliness).
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Ensure food quality and consistency.
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Attend designated meetings (BEO, Managers Meeting).
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Assist/Execute banquet functions in the absence of Executive Chef.
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Assist with end of month inventory.
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Maintain a professional positive attitude at all time and ensure all concerns and challenges are communicated to the Executive Chef/ F&B Manager and General Manager.
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Perform other duties as required by Executive Chef/F&B Manager and General Manager.
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Interact with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
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Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
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Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
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Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
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Provide on-going training to exceed guest expectations and meet brand and Parks standards.
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Assist as needed in the interviewing and hiring of associate team members.
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Supports a departmental orientation training program for all associates who work with the F&B department and ensures associates are cross-trained to support successful daily operations.
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Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate.
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Communicates performance expectations in accordance with job descriptions for each position.
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Participates in the associate performance appraisal process, providing feedback as needed.
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Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
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Participate in all mandatory job training and meetings.
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Keep work area clean and organized.
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Participate in budget reviews; develop short and long term financial operating plans.
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Complete other duties as assigned.
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Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
Supervisory Responsibilities:
Directly supervises Kitchen Staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing guest and employee guest issues.
Assist F&B Manager as needed with front of the house staff and closing of cash drawers.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications (Essential):
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Minimum of two years of kitchen leadership experience.
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Food safety sanitation certification.
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Ability to effectively communicate in English with guests, co‐workers and management.
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Ability to compute basic mathematical calculations.
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Proficient in Word and Excel.
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High school diploma or equivalent vocational training certificate.
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Working knowledge of all hotel departments.
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Ability to provide legible communication.
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Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
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Ability to write routine reports and correspondence.
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Ability to speak effectively before groups of customers or employees of organization.
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Ability to apply good judgment to carry out instructions.
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Knowledge of basic government labor regulations.
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Knowledge of budget preparation and cost controls.
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Ability to compute mathematical calculations.
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Knowledgeable of the property management system.
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Knowledgeable of basic accounting principles and procedures.
Qualifications (Desired):
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Certification of culinary training or apprenticeship.
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Prior supervisory experience.
Knowledge, Skills and Abilities:
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Ability to deal with management, associates, guests, and general public in a courteous, tactful and patient manner.
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Ability to communicate effectively verbally and in written communications.
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Ability to work as a team player with all levels of hotel staff.
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Dedicated, hard‐working, self‐motivated to work independently with little guidance.
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Ability to understand and follow oral and written instructions.
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Ability to work in a fast‐pace, high energy and demanding work environment.
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Dedicated, hard‐working, self‐motivated to work independently with little guidance.
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Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
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Ability to endure abundant physical movements in carrying out job duties.
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Ability to enforce hotel's standards, policies and procedures with staff.
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Ability to ensure security and confidentiality of pertinent hotel, guest and employee data.
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Ability to use business computer systems effectively.
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Ability to achieve and maintain required performance ratings.
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Ability to work as a team player with all levels of hotel staff.
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Excellent guest relation skills.
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Strong interpersonal skins needed to cultivate customer relations and work with associates of various levels and backgrounds.
Special Requirements:
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The hotel operates 7 days a week, 24 hours a day. Weekly work schedule may vary and will fluctuate based on business demand. The position must maintain a flexible schedule and be readily available.
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Adherence to all Parks, Hotel Brand, State and local Safety Guidelines including but limited to use of non-slip shoes, utilization of back brace when lifting heavy items, etc.
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Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
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Ability to provide excellent guest relation skills that meet and exceed guest expectations.
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Adhere to requirements, policies, and procedures as outlined in Team Member Handbook and/or other property documents.
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Associates are required to comply with hotel and/or department uniform and professional attitude and Grooming and Appearance standards.
Benefits of Working for Parks Hospitality Group:
Parks Hospitality Group offers a supportive and collaborative culture where passionate individuals can grow and achieve great success as a team. In addition to a people-focused culture, we encourage and support professional development as well as offer a competitive compensation package that rewards team members for their performance. You will have the opportunity to receive a quarterly bonus as part of our operations incentive program.
Parks Managers are eligible to enroll in our comprehensive benefit package on their first day of employment. Our benefit package includes medical/ dental/vision plans, life insurance, critical illness, ST/LT disability offerings, a 401K plan with company match, leadership development opportunities, as well as career advancement opportunities.
Working for Parks
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Our Four Key Pillars are: People, Passion, Product and Purposeful Processes!
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Our Mission and Vision is simple – Elevate people, service, and community in order to provide an outstanding experience for all.
If you are a proven leader, looking for a culture focused and award-winning company, and you are ready to lead an amazing brand in a brand new location…..we may be the perfect fit! Apply today!
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