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Network Services Manager

Franklin Savings Bank - Franklin, NH

Apply Now

Job Details

Full-time $90,000 - $117,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Computer Science
Confidential Clearance
LAN
Microsoft SQL Server
Microsoft Exchange
Research
Microsoft Office
3 years
Information security
Analysis skills
Driver's License
Supervising experience
Computer networking
Organizational skills
Computer skills
Associate's degree
Communication skills
Active Directory
VPN

Full Job Description

We will earn our customers' business every day, by being the very best at what we do.

FRANKLIN SAVINGS BANK

Functional Position Description

Network Services Manager

(Exempt)

Service Criteria

All individuals holding positions with Franklin Savings Bank are responsible for conducting themselves in a manner consistent with . The describes standards and conduct that will be consistently demonstrated with customers and coworkers. These include Accuracy, Quality Service, Professionalism, Confidentiality, Teamwork, Respect, Timeliness, Innovation, Communications, and Enjoying the Journey. All employees are expected to be familiar with the descriptions of these standards and to understand the importance of consistently demonstrating them while performing their duties.

Supervisors, managers, and officers are furthermore responsible for conducting themselves according to the standards set in , of which they are expected to have a full understanding.

Purpose

In accordance with established policies and procedures, the incumbent manages the network operations for the Bank. This position is accountable to the Senior Vice President, Senior Information Technology Officer.

Duties and Responsibilities

I. Management

a. Oversee network-based projects and activities performed by the IT Department.

b. Maintain the overall health of physical and virtual server environments along with its supporting network infrastructure.

c. Oversee a mobile device fleet to include MDM, WiFi and VPN environments.

d. Support and maintain printers deployed throughout the organization.

e. Provide oversight and support of a Mitel VoIP phone system to include call center applications.

f. Follow and maintain Network Services procedures and documentation.

g. Provide leadership and guidance to the Network Services staff.

h. Build and maintain external relationships which can produce support and guidance as needed.

i. Provide supervision and conduct performance evaluations for existing network technicians.

II. Planning

a. Assist with the Bank’s short and long-range technology planning process.

b. Assist with IT related capital budget preparation.

c. Assist with departmental business continuity planning activities.

III. Information Security

a. Protect confidential and private information for the Bank and its customers.

b. Review and manage various security logs and reports to ensure a safe network environment.

c. Facilitate internal and external vulnerability scanning and address potential findings.

d. Oversee the timely installation of software updates and patches.

e. Manage firewall rule changes and conduct quarterly reviews to ensure proper configurations.

f. Ensure timely and proper backups on internally managed servers.

g. Produce and provide various security reports for committee review.

IV. Compliance

a. Ensure compliance with all IT-related policies and regulations.

b. Ensure compliance with all software licenses and agreements

V. Research and Development

a. Plan and coordinate the research, testing and implementation of new technologies.

b. Recommend solutions pertaining to IT systems and security.

c. Continue to look for ways to utilize technology to improve Bank operations.

SKILLS/EXPERIENCE/TRAINING REQUIRED:

Associates degree with concentration in computer sciences.

3 - 5 years comparable work experience with a record of on-going training.

Prior supervisory experience necessary.

Must be a logical thinker with extensive familiarity with personal computers, networks, and current operating systems. Should be knowledgeable in application and use of software currently used (Microsoft Office, Microsoft Exchange, Microsoft Desktop OS, Microsoft Active Directory, Microsoft SQL Server, TCPIP, Internet Services, VoIP, Virtual Servers, Firewall, Router, Anti-virus, Backup solutions, mobile device management and security best practices).

Interpersonal and communication skills must be well developed in order to maximize time spent interacting with users and soliciting help from fellow associates.

Must be a flexible team-player with the ability to analyze and prioritize user needs with a focus on Customer First Service.

Must have excellent technical and analytical skills in order to research, test, recommend, and implement new systems hardware and software.

Good organizational skills are required in order to properly document all system activity.

Must be willing to work in a fast-paced, ever-changing work environment.

A valid driver’s license is required as travel to various branches and training facilities is required as needed.

WORKING CONDITIONS:

Extensive use of computers requiring visual dexterity. Some physical effort is needed in working with materials and supplies with occasional lifting of 25 pounds or more. Frequent operation of office equipment again requiring dexterity, visual attention and coordination.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

This job description represents an overview of the essential functions of this position. This is not a complete listing of all required duties. Specific duties may vary over time to meet the needs of the bank.

Franklin Savings Bank reserves the right to change the job duties as business requirements dictate. Employees will be expected to perform other reasonably related duties as may be required by Management.

Every employee works for Franklin Savings Bank, not just for a particular manager. Accordingly, employees are expected to act in the best interests of the bank, even if doing so requires actions and responsibilities not listed in the above job description.

Job descriptions are not intended as, and do not create, employment contracts. The bank maintains its status as an at-will employer.

Equal Opportunity Employer/Veterans/Disabled

Job Type: Full-time

Pay: $90,000.00 - $117,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Experience:

Computer networking: 1 year (Preferred)
LAN: 1 year (Preferred)

Security clearance:

Confidential (Preferred)

Ability to Commute:

Franklin, NH 03235 (Preferred)

Ability to Relocate:

Franklin, NH 03235: Relocate before starting work (Required)

Work Location: In person

Apply Now

Billing Manager jobs

Network Services Manager

Office Manager - Urgent Care

Manager of Substance Use Disorders

Construction Program Manager

Pharmacy Manager

Automotive Lane Manager

Medical Billing - Call Center - Bilingual

Customer Success Manager

Accounts Receivable Clerk

Accounts Receivable Assistant

Senior Scholar Services Specialist

Commercial Accounts Manager

Manager, Driver Compliance

School Operations Manager

Part Time Billing Manager

Medical Billing Specialist

Accounts Receivable (Remote)

Patient Services Representative (8:00 AM EST to 4:30 PM EST)

Patient Services Representative

REMOTE Customer Service Supervisor- Full-Time + Benefits! Mon-Fri 9:00 AM-5:30 PM

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