Brightpoint (formerly known as Children’s Home & Aid) invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.
The Quality & Training Specialist is a critical member of the Quality, Training & Performance team, working collaboratively with other departments and programs to design and implement strategies that help to ensure our programs are equitable, inclusive, family-focused, preventative, and trauma-informed. As the Quality & Training Specialist, you will assess services provided to youth, families, and communities, and work with program staff to identify and address areas for growth. Your assessment of program services will also help ensure compliance with contractual, regulatory, and accreditation requirements. The Quality & Training Specialist reports to the Director of Quality & Training.
Core Responsibilities:
Identifies and evaluates service activities that have an impact:
- Works with program staff to identify compliance standards and program activities that help to mitigate risk and that impact service quality and effectiveness.
- Works with Performance Analytics Department to facilitate discussions with program staff regarding Theory of Change development and/or modification.
- Works with program staff to develop tools that evaluate adherence to contractual, regulatory, and accreditation compliance standards and assess skills related to program conditions and activities.
- Facilitates and conducts various service and documentation reviews, including peer reviews, focused reviews, and Medicaid utilization reviews.
- Conducts focused reviews in response to Adverse Client Events and participates in risk management meetings as needed.
Develops plans to improve service conditions, activities, and documentation:
- Reviews the results of service and documentation reviews with program staff members.
- Works with program staff to develop learning plans that address areas of needed staff and program development identified through service and documentation reviews.
- Works with program staff to review and update learning plans.
- Develops training curricula that support the improvement of services, conditions, and service documentation.
- Provides training, coaching, and technical assistance to support quality improvement and program effectiveness.
Supports COA accreditation:
- Works with programs to incorporate Council on Accreditation (COA) standards into services and documentation.
- Works with programs to review applicable COA standards and creates or assists in the creation of materials for assigned sections of the COA self-study.
- Assists in the facilitation of the COA site visit.
Manages special projects and initiatives:
- Develops and coordinates project plans for special projects and initiatives, monitors progress, and coordinates activities.
- Works with program and administrative staff to evaluate training needs.
- Designs and develops trainings and workshops to support special projects and initiatives.
- Ensures that trainings are offered regularly and according to training plan expectations.
- Coordinates and presents trainings with support from the Training Coordinator.
Candidate qualifications:
- Master’s degree in social work or related field required.
- Clinical licensure in the state of Illinois (LCSW, LCPC or LMFT) preferred.
- A minimum of five years of related program experience providing services to children and families required.
- Work experience in Quality Improvement preferred.
- Demonstrates detailed knowledge of one or more services offered by Brightpoint required.
- Demonstrates effective written and oral communication skills.
- Demonstrates strong interpersonal skills with the ability to develop trust, collaboration, and teamwork with colleagues while maintaining professional boundaries.
- Demonstrates sound professional judgment and problem-solving ability.
- Demonstrates initiative, consistent follow-through, and the ability to manage multiple tasks and meet deadlines.
- Demonstrates excellent organizational skills.
- Demonstrates intermediate computer skills, including Microsoft Office Suite, Outlook, videoconference software, and electronic health record and data systems.
- Must have a valid driver’s license, current auto insurance and access to a reliable vehicle to execute the position’s responsibilities.
Job details:
- Compensation: Range starts at $57,000/yr; offers are commensurate with experience.
- Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match (more benefits details here)
- Location: Statewide in Illinois
- Schedule: Full-time, salaried; general business hours with some flexibility for special projects.
- Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).
Where you work matters.
We believe that by building diverse and inclusive teams of passionate advocates for youth and families, we can continue to show up for Illinois families, putting those families at the center of every decision, and strengthening the communities where we all work, play, and live together. (More about who we are here.)
We invite you to become an active member of a team that supports, inspires, and challenges each other, and grow your career in an organization that celebrates emerging leaders and provides development and learning opportunities aligned with your individual goals and aspirations. If you are looking for an opportunity to do meaningful work, including raising your unique and authentic voice to disrupt the systemic inequality impacting children and families, we encourage you to apply today.
Click here to review our agency’s Blueprint for Impact.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)