20 Best Help Desk Analyst jobs (Hiring Now!)

Service Desk Analyst II - 3rd Shift
HCTec —Hohenwald, TN
Job Specific Impact -- Decisions generally affect own job or assigned functional area. Foundational Computer Skills -- Frequent use of electronic mail, word…
Estimated: $39.9K - $50.5K a year
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Senior Help Desk Analyst
Proteam Solutions Inc. —Columbus, OH
Service Desk analysts answer customer calls, respond to emails, escalate records to Tier 2 analysts and/or service owners, may perform onsite support, and…
$22 - $25 an hour
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IT Application Analyst
Wyandotte Tribe of Oklahoma —Wyandotte, OK
Technical Degree, Associate Degree in field, or at least 2 years completed and actively pursuing Bachelor Degree in field. Ability to obtain Gaming License.
Estimated: $53.2K - $67.3K a year
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IT Operations Analyst
Multi-Color Corporation —Knoxville, TN
Frequently answer telephone and write or use a keyboard to communicate through written means. Provide technical support to the local plant and other sites…
$31 an hour
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Junior Desktop Analyst
Millennium Software Incorporated —Shelton, CT
Help desk: 1 year (Preferred). Basic knowledge of computer peripherals, and peripheral troubleshooting skills (receipt printers, cashless payment devices,…
$48,886.73 - $58,874.34 a year
Quick Apply
User Support Analyst
Fifth Judicial Circuit of Florida, Marion County BOCC —Ocala, FL
A bachelor's degree from an accredited four year college or university with at least 24 semester hours in computer science or management information systems and…
From $20.88 an hour
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Technical Support Analyst
Duty Free Americas —Hollywood, FL
Respond to POS-related calls and questions from stores promptly, courteously and helpfully. Enter, track and update calls and their resolution in our ticketing…
$19.50 - $20.50 an hour
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4d
Senior HMIS Data Analyst
Public Health Management Corporation —Philadelphia, PA
The Senior HMIS Data Analyst will perform routine monitoring of data quality in HMIS to identify common user errors, questions, and mistakes to help the HMIS…
$70,000 a year
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Help desk Call center Analyst-Ohio Candidate only
American business solutions inc —Columbus, OH
Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
$18 - $19 an hour
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4d
Service Desk Analyst
American business solutions inc —Columbus, OH
Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
$20.50 - $24.69 an hour
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2d
Help Desk Analyst
Dutech Systems —New York, NY
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to queries either in…
$30 - $35 an hour
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2d
Help Desk Analyst
DMI —Remote
The Help Desk Analyst will use remote communication to provide technical and customer support to the end-user or client by analyzing and resolving problems in…
8d
Junior QA analyst / Tester
Technimates LLC —Remote
Review, respond, and assign incoming help desk trouble tickets. Collaborate with team members to develop effective strategies and test plans.
$25 - $30 an hour
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System Support Manager
Epic HR LLC —Tolleson, AZ
Oversees all telephone changes, including routing for seating assignments. Manages and develops upgrades to the company's telephone system at the national and…
$65,000 - $75,000 a year
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10d
Service Desk Analyst
Global HIT —Los Angeles, CA
As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running…
$25 - $30 an hour
Quick Apply
Associate IT Analyst - 2405IL
Common Goal Systems Inc. —Des Plaines, IL
BA / BS or equivalent (quantitative or technical degree a plus). Comfortable learning and using various software tools. Experience in education a plus.
$50,000 - $65,000 a year
Quick Apply
Help Desk Analyst
Ramsoftsystems inc —New York, NY
Job Duties: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to queries…
$30 - $35 an hour
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2d
Service Desk Analyst
CAI —Towson, MD
Possession of a valid class C Maryland driver's license or an equivalent is required. Communicate technical issues, risks, and approaches to clients.
$20 - $24 an hour
Quick Apply
4d
Cybersecurity Analyst
CloudWave —Remote
Professionally and courteously answer inbound security-related calls for help and provide customers with the best possible customer service and experience,…
Estimated: $58.9K - $74.5K a year
Quick Apply
8d
Service Desk Engineer
LTIMindtree —Dallas, TX
Maintains records of calls and ensure all cases are updated in the system and Categorize and record reported queries and provide solutions.
$60,000 - $70,000 a year
Quick Apply

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Service Desk Analyst II - 3rd Shift

HCTec - Hohenwald, TN

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Job Details

Part-time | Full-time Estimated: $39.9K - $50.5K a year

Benefits

Paid training
Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Software troubleshooting
Customer service
Word processing
HIPAA
Windows
High school diploma or GED
Driver's License
Computer skills
Epic
Citrix
Help desk

Full Job Description

Do you have a technical/IT acumen? Have you worked at a service desk?

Are you passionate about customer service?

What is the work?

Supporting hospital clients with basic IT customer service (portal navigation, password inquiries, etc.)
Providing great service with a great attitude and using problem solving skills to quickly address issues

What is the shift?

This position is 3rd shift (40-hour work weeks)
Every other weekend and occasional holidays required

Qualifications

Basic technical competencies
Strong customer service
Contingent on passing background check & drug screen
Paid training provided
Must have reliable transportation to commute to the office

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Routine Support (90%)

Provide 24/7/365 Tier 1 support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
Triage end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
Utilize customer service guidelines as outlined in HDI training.
Use client provided knowledge base and client specific procedures to resolve issues.

Continuing Education (10%)

Acquire and maintain a general knowledge of client and Epic applications.
Attend professional development training as appropriate.
Obtain necessary technology skills to perform common client specific first call resolution tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.
Regular and reliable attendance.
Perform other duties as assigned.

Additional Information:

Customer Focus:

Position primarily serves external customers.

HIPAA:

Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent

Experience: Less than 2 years

Certifications & Licenses: Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Foundational Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Foundational Communication -- Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Foundational Judgement -- Results are defined, and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.

Foundational Planning / Organization -- Prioritize assigned and routine tasks. Handle appropriately.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

About HCTec:

HCTec provides award-winning services and solutions to hospitals in 45+ states, including academic medical centers, health systems, critical access hospitals, and ambulatory physician practices.

Award-winning best-in-KLAS managed services assists with routine IT needs such as service desk, patient portal support, EHR application support, desktop/server/network management and IT security.

HCTEC KEYS TO SUCCESS

Four Geographically Diverse / Redundant Service Centers
Domestic Operations
Exclusively Healthcare Provider Focused
Best-in-KLAS Managed Services
CHIME Collaboration Award Winner
SLA Backed Outcomes
45+ States with HCTec Support Presence

HCTec’s solutions for meeting health IT staffing needs extend from filling individual staffing gaps to providing in-house project teams and remote, domestic IT support service. We make every partner’s IT challenges our own so that they are freed to focus on the bigger picture of improving outcomes and controlling healthcare costs.

We look forward to hearing how your skills line up with our mission!

INDCORP

Job Types: Full-time, Part-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Night shift
Weekends as needed

Experience:

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Work Location: In person

Quick Apply

Help Desk Analyst jobs

Service Desk Analyst II - 3rd Shift

Senior Help Desk Analyst

IT Application Analyst

IT Operations Analyst

Junior Desktop Analyst

User Support Analyst

Technical Support Analyst

Senior HMIS Data Analyst

Help desk Call center Analyst-Ohio Candidate only

Service Desk Analyst

Help Desk Analyst

Help Desk Analyst

Junior QA analyst / Tester

System Support Manager

Service Desk Analyst

Associate IT Analyst - 2405IL

Help Desk Analyst

Service Desk Analyst

Cybersecurity Analyst

Service Desk Engineer

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