About us
AZITTS provides an integrated and innovative model of treatment. All our providers combine an in-depth understanding of the medical-psychiatric interplay and provide the most thorough understanding of each patient. Our psych and medical providers in Mesa, AZ, can prescribe and manage medications and work with individuals and families to map out a treatment regimen that is tailored to help maintain optimal levels of wellness.
We are excited to provide you with modern, high-quality care from our dedicated team. AZITTS is the premier evidenced based integrated care practice in the 21st century.
**Assistant Manager**
**Overview:**
Under the supervision of Office Compliance Manager and Operations Compliance Manager, the Assistant Manager at AZITTS plans, organizes, and directs the activities of the program, provides direction and support to employees in all phases of operations, services and facilities related to the program. The Assistant Manager is responsible for the overall performance of the program and employees, to include performance management, training, Credentialing and license verification, scheduling/coverage, crisis management, client screenings/assessments and required documentation; performs related duties as required. The role of the Assistant Manager is to support all aspects of clinical operations including office administrative support, and customer/patient service.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of the organizational and functional responsibilities and operations of an
organization.
Knowledge of various office automation software programs, tools, and techniques to
support office operations and produce a variety of documents such as letters, reports,
spreadsheets, databases, and graphs.
Knowledge of structure, programs and work methods of organization for
personnel/manning issues.
Skill in fact-finding, problem analysis, problem resolutions, and development of concrete
action plans to solve problems.
Ability to gather, analyze and present facts, communicate effectively, using tact and
courtesy
Ability to plan, organize work, and meet deadlines.
Ability to plan and organize management programs and functions of an organization.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
In coordination with office manager, and Operations manager directs program functions;
implements standards, policies, and procedures governing the performance of the
program; revises services according to demonstrated client need and the program’s
contractual requirements; develops and implements site-specific plans that support
AZITTS strategic plan; develops program goals and objectives; defines and recommends objectives at site; and issues specific objectives to direct reports.
Referring to the office Manager and operations manager or Clinical Director on matters requiring clarification, interpretation, or exception to policy or budget, develops and implements plans for program staffing patterns and facilities; oversees program financial administration; reviews and analyzes financial reports; prepares budget proposals; approves budget expenses up to authorized dollar amounts; ensures that all funds, physical assets, and other property of the organization are appropriately safeguarded and administered.
Coordinates communication and collaborates with other components of the organization and outside agencies involved with the program; seeks mutual agreement on problems involving coordination; consults with all segments of management responsible for policy or action; keeps supervisor and employees informed as to program plans and progress. Fosters strong community relations; maintains productive working relationships with neighbors, landlords, area professionals, and organizations to coordinate client services.
Collects and maintains quality improvement data and program performance
measurements; implements policies, procedures, and action to achieve program goals;
provides reports to compliance managers and/or Clinical Director and direct reports on interpretation of results; recommends program/plan changes.
Generates and maintains medical, organization, and program records; conducts
preliminary and follow-up audits; requests and receives information, and updates
information/forms according to established formats and timelines.
In coordination with Office Manager and Operations Manager, Selects and maintains
qualified employees in all assigned program positions; provides orientation and
on-the-job training for direct reports; ensures that the duties, responsibilities, authority,
accountability, and performance standards of all direct reports are defined and
understood; identifies training needs, initiates development of direct reports, proactively manages performance and conducts performance reviews as required.
In coordination with Office Manager and Operations Managers, maintains compliance of facility logs, inspections, and documentation of meetings as needed.
Coordinate with IT department on all office equipment and logs and labels all equipment as needed.
Partners with Office Manager/ Operations Manager/ Administrator to maintain office
policies as necessary.
Partners with Office Manager and Operations Manager to ensure filing systems are
maintained and current.
Performs clinical supervision in accordance with current contracts, applicable
regulations/standards and AZITTS policy.
As needed, helps to conduct or oversee assessments or screenings with clients to evaluate the nature of their presenting problems in order to determine their needs and develop appropriate treatment plan goals.
As needed, helps to develop or oversee individual treatment plans; monitors, evaluates
and documents client’s progress.
As needed, helps to provide individual and group counseling, to include crisis
management, as applicable to assigned programs.
Establishes and maintains a therapeutic working relationship with employees, clients,
families, and support systems that is strengths-based and recovery-focused; plans,
organizes, provides, and evaluates the effectiveness of individual and group treatment,
rehabilitation, and support services to achieve goals as outlined in clients’ treatment
plans, ensures that program employees provide appropriate and necessary services.
Verifies eligibility and routes members when necessary to appropriate staff for financial verification.
Enters referral information for members when appropriate.
Routes members to appropriate staff
Effectively communicates and greets incoming clients and visitors when needed.
Receives incoming telephone calls to manager and places/completes telephone call
transfers with telephone system. Assures telephone messages are distributed promptly and accurately.
Arranges appointments as needed and performs related duties to maintain all schedules with respect to client appointments.
Assists in managing and appropriate utilization of petty cash funds, co-payment
collection, and maintaining required documentation for monetary transactions.
In coordination with Office Manager and medical records Lead, assures all client account records updates are input within 24 hours and with a high degree of accuracy.
Compiles, prepares and submits periodic reports monthly or as requested
Verifies eligibility and routes members when necessary to appropriate staff for financial verification.
Responsible for overseeing the Scheduling of patients for correct appointments and
follow ups per clinic guidelines and workflow
Responsible for overseeing and referral information for members when appropriate.
Responsible for overseeing appointment reminder calls are placed per protocol and
proper delegation of duties.
Responsible for overseeing and delegating the proper workflow of incoming telephone
calls and training staff on the workflow of placing/completing telephone call transfers
with the telephone system.
Responsible for reviewing reports to ensure telephone messages are distributed promptly and accurately.
Responsible for the oversight of appointments and performs related duties to maintain all schedules with respect to client appointments.
In coordination with Office Compliance Manager, responsible for managing and
appropriate utilization of petty cash funds, co-payment collection, and maintaining
required documentation for monetary transactions.
Responsible for verifying the accuracy of existing data, overseeing/managing the
updating of demographics and other information as necessary, obtaining the
patients/clients signature as authorization for consent to treat and is responsible for
distributing medical history forms, bookkeeping, calling patients to remind them of
appointments, Inputting insurance information, and keeping paperwork organized.
EDUCATION/LICENSE/CERTIFICATION/EXPERIENCE REQUIREMENTS:
Associate's degree in non-behavioral health related field and two years behavioral health
work experience; OR· Bachelor's degree in a behavioral health related field and one-year behavioral health work experience. OR Master’s degree or Doctorate Degree in psychology, counseling, social work, or a related field. OR A certificate in a health related field and 3 years of supervisory experience in a behavioral health setting preferred. ·
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
Shift:
Weekly day range:
Experience:
- Customer service: 5 years (Required)
Ability to Commute:
- Mesa, AZ 85204 (Required)
Ability to Relocate:
- Mesa, AZ 85204: Relocate before starting work (Required)
Work Location: In person
