20 Best Help Desk Analyst jobs (Hiring Now!)

Service Desk Analyst II - 3rd Shift
HCTec —Hohenwald, TN
Job Specific Impact -- Decisions generally affect own job or assigned functional area. Foundational Computer Skills -- Frequent use of electronic mail, word…
Estimated: $39.9K - $50.5K a year
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Desktop Analyst (346470)
IDR, Inc —Memphis, TN
Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware. Help desk: 1 year (Preferred).
$25 - $29 an hour
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4d
IT Application Analyst
Wyandotte Tribe of Oklahoma —Wyandotte, OK
Technical Degree, Associate Degree in field, or at least 2 years completed and actively pursuing Bachelor Degree in field. Ability to obtain Gaming License.
Estimated: $53.2K - $67.3K a year
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User Support Analyst
Fifth Judicial Circuit of Florida, Marion County BOCC —Ocala, FL
A bachelor's degree from an accredited four year college or university with at least 24 semester hours in computer science or management information systems and…
From $20.88 an hour
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Help Desk Analyst
Ingles Markets —Black Mountain, NC
Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues. High School diploma, or equivalent.
From $41,990 a year
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IT/EHR Support Analyst
Southside Medical Center, Inc. —Atlanta, GA
Responds to end user requests for technical support. Two-five years demonstrated progressive technical experience. Medical Software (i.e. EPIC, etc.).
Estimated: $42.6K - $53.9K a year
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Service Desk Analyst
American business solutions inc —Columbus, OH
Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
$20.50 - $24.69 an hour
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2d
Help Desk Analyst
Dutech Systems —New York, NY
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to queries either in…
$30 - $35 an hour
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2d
Accounts Payable Help Desk Analyst
Sustainable Talent —Santa Clara, CA
Bachelor’s degree in computer science, information systems, accounting, or related field, or equivalent work experience. Attention to detail and accuracy.
$27 - $45 an hour
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9d
IT Help Desk Analyst (Overnights)
Hogan —St. Louis, MO
HS Diploma required, Associates/Bachelors in technical field preferred. Reads technical manuals, confer with users, or conduct computer diagnostics to…
Estimated: $50.7K - $64.2K a year
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Help Desk Analyst
Ramsoftsystems inc —New York, NY
Job Duties: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to queries…
$30 - $35 an hour
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2d
Data Analyst
BEDOUKIAN RESEARCH INC —Danbury, CT
Must have an excellent understanding of database systems, SQL, and data structures and the ability to design, develop and implement dashboards and reports.
Estimated: $74.7K - $94.6K a year
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10d
Cybersecurity Analyst
CloudWave —Remote
Professionally and courteously answer inbound security-related calls for help and provide customers with the best possible customer service and experience,…
Estimated: $58.9K - $74.5K a year
Quick Apply
8d
IT Analyst II
Open Mortgage, LLC —Santa Ana, CA
The IT Support Analyst II is also responsible for user support, license tracking, and performing PC maintenance, upgrades, and configurations.
$25 an hour
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9d
Help Desk Analyst
Trillion Technology Solutions —Washington, DC
Provide conference room audio/visual (A/V) web conference, Webex, Teams, and Zoom support, host presentations i.e., weekly Town Hall sessions and quarterly…
Estimated: $49.7K - $63K a year
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IT Help Desk Analyst
S&H Express —York, PA
Help desk: 2 years (Required). Certifications in any hardware/software or network technologies will also be considered a plus.
$34,000 - $38,000 a year
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Help Desk Analyst
TRA'BIAN ENTERPRISES —Harrisburg, PA
Provides hands-on technical assistance to business and technical users. Provides technical assistance, support, and advice to end users for hardware, software,…
Estimated: $36.1K - $45.7K a year
Help Desk Analyst
Advent Services —Warner Robins, GA
Assist customers with front-end data entry and resolve IT-related issues through exceptional help desk support. The ability to follow directions is a must.
$40,000 - $45,000 a year
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Help Desk Analyst
Founders 3 Real Estate Services —Milwaukee, WI
Provide technical assistance and support for incoming queries and issues. Troubleshoot and resolve technical issues related to computer systems, software, and…
$23 - $25 an hour
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5d
Help Desk Analyst (Entry-level)
Home of the Innocents —Louisville, KY
Perform help desk tracking and reporting. Monitor and manage help desk work order priorities. As an Help Desk Analyst, you will play a vital role in supporting…
Estimated: $32.4K - $41K a year
Quick Apply
6d

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Service Desk Analyst II - 3rd Shift

HCTec - Hohenwald, TN

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Job Details

Part-time | Full-time Estimated: $39.9K - $50.5K a year

Benefits

Paid training
Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Software troubleshooting
Customer service
Word processing
HIPAA
Windows
High school diploma or GED
Driver's License
Computer skills
Epic
Citrix
Help desk

Full Job Description

Do you have a technical/IT acumen? Have you worked at a service desk?

Are you passionate about customer service?

What is the work?

Supporting hospital clients with basic IT customer service (portal navigation, password inquiries, etc.)
Providing great service with a great attitude and using problem solving skills to quickly address issues

What is the shift?

This position is 3rd shift (40-hour work weeks)
Every other weekend and occasional holidays required

Qualifications

Basic technical competencies
Strong customer service
Contingent on passing background check & drug screen
Paid training provided
Must have reliable transportation to commute to the office

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Routine Support (90%)

Provide 24/7/365 Tier 1 support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
Triage end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
Utilize customer service guidelines as outlined in HDI training.
Use client provided knowledge base and client specific procedures to resolve issues.

Continuing Education (10%)

Acquire and maintain a general knowledge of client and Epic applications.
Attend professional development training as appropriate.
Obtain necessary technology skills to perform common client specific first call resolution tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.
Regular and reliable attendance.
Perform other duties as assigned.

Additional Information:

Customer Focus:

Position primarily serves external customers.

HIPAA:

Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent

Experience: Less than 2 years

Certifications & Licenses: Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Foundational Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Foundational Communication -- Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Foundational Judgement -- Results are defined, and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.

Foundational Planning / Organization -- Prioritize assigned and routine tasks. Handle appropriately.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

About HCTec:

HCTec provides award-winning services and solutions to hospitals in 45+ states, including academic medical centers, health systems, critical access hospitals, and ambulatory physician practices.

Award-winning best-in-KLAS managed services assists with routine IT needs such as service desk, patient portal support, EHR application support, desktop/server/network management and IT security.

HCTEC KEYS TO SUCCESS

Four Geographically Diverse / Redundant Service Centers
Domestic Operations
Exclusively Healthcare Provider Focused
Best-in-KLAS Managed Services
CHIME Collaboration Award Winner
SLA Backed Outcomes
45+ States with HCTec Support Presence

HCTec’s solutions for meeting health IT staffing needs extend from filling individual staffing gaps to providing in-house project teams and remote, domestic IT support service. We make every partner’s IT challenges our own so that they are freed to focus on the bigger picture of improving outcomes and controlling healthcare costs.

We look forward to hearing how your skills line up with our mission!

INDCORP

Job Types: Full-time, Part-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Night shift
Weekends as needed

Experience:

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Work Location: In person

Quick Apply

Help Desk Analyst jobs

Service Desk Analyst II - 3rd Shift

Desktop Analyst (346470)

IT Application Analyst

User Support Analyst

Help Desk Analyst

IT/EHR Support Analyst

Service Desk Analyst

Help Desk Analyst

Accounts Payable Help Desk Analyst

IT Help Desk Analyst (Overnights)

Help Desk Analyst

Data Analyst

Cybersecurity Analyst

IT Analyst II

Help Desk Analyst

IT Help Desk Analyst

Help Desk Analyst

Help Desk Analyst

Help Desk Analyst

Help Desk Analyst (Entry-level)

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