20 Best Front Desk Manager jobs in Brooklyn, NY (Hiring Now!)

Front Desk Manager
Marriott International, Inc —New York, NY
High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. Sets a positive example for guest relations.
$73,000 - $91,000 a year
1d
Front Desk Agent
The Mark Hotel —New York, NY
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name,…
$30 an hour
Quick Apply
Assistant General Manager- Element by Westin Wood-Ridge, NJ
The Briad Group —Wood-Ridge, NJ
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Estimated: $45.5K - $57.7K a year
Lobby Host - Front Desk Agent
Arlo Midtown —New York, NY
Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts.
$23.50 an hour
Quick Apply
2d
Front Desk Agent
Hotel Barrière Fouquet's —New York, NY
Review all wakeup call requests, delivering all early morning calls, and complete appropriate shift pass on to the incoming team. Second language is a plus.
$25 - $27 an hour
Quick Apply
2d
Lobby Host - Overnight Front Desk Agent
Arlo NoMad —New York, NY
Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts.
$24.50 an hour
Quick Apply
Data Entry/Mail Clerk
Romano | At Law —Yonkers, NY
Clerical/receptionist/data entry: 3 years (Required). The front desk Data Entry/Mail Clerk will be responsible for ensuring that client expectations are met or…
$16 - $18 an hour
Quick Apply
2d
Front Desk Office Coordinator / Medical Assistant - Spanish - Full time - 3+ years experience
New York Urology Specialists —Manhattan, NY
A urology practice is seeking an experienced medical office professional who can multitask and independently handle a variety of front-office, back-office, and…
$19 - $25 an hour
Quick Apply
14d
Front Desk Coordinator (Oral Surgery)
Leading Edge Specialized Dentistry —Brooklyn, NY
Must have prior experience in the dental field. Answering phones promptly and responding to messages. Warmly greet and welcome patients with a high level of…
$18 - $24 an hour
Quick Apply
7d
Front Desk Agent
Courtyard by Marriott —New York, NY
Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer…
$20 an hour
Quick Apply
11d
Front Desk Manager
CFFNY —Brooklyn, NY
All Front Desk Associates are required to participate in general cleanliness of the club daily, as well as community outreach and marketing.
$40,000 - $50,000 a year
Quick Apply
Administrative Assistant/Receptionist
Dance Cavise Studios —Mamaroneck, NY
Will handle a variety of tasks including front desk receptionist and daily management of busy dance school. Marketing, including social media and website design…
$18 - $22 an hour
Quick Apply
1d
Night Auditor
The Mansion at Glen Cove —Glen Cove, NY
Post room charges and room taxes to guest folios/accounts including guest transactions not posted during the day. Perform wake-up calls per request.
From $17 an hour
Quick Apply
Front Desk Agent
Dylan Hotel NYC —New York, NY
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special…
$23 an hour
Quick Apply
4d
MA - Medical Assistant/Front Desk Rep
PRIMARY CARE PARTNERS —Florham Park, NJ
Efficiently and timely answers the phone and directs calls to the appropriate staff or records messages. Returning calls to patients with results.
Estimated: $33.4K - $42.3K a year
Quick Apply
Front Desk Agent
Aman Group Sarl —New York, NY
Ability to analyze and resolve problems exercising good judgement and courteous genuine service with guests and fellow Team Members.
$31.29 an hour
13d
Front Desk Associate
Hampton Inn Manhattan/Times Square Central —New York, NY
Anticipate guests needs and go out of your way to maximize the guest experience. Handle all financial matters including credit card and cash transactions…
$21 - $23 an hour
Quick Apply
4d
Executive Front Office Manager
LUMA Hotel —New York, NY
Responsible for the overall operations of the Front Office department to include the front desk, bell, concierge and night audit.
$80,000 - $85,000 a year
Quick Apply
Front Desk Agent
Hotel Talent NYC —New York, NY
Enjoy solving problems, being comfortable using a computer to check guests in and out, and handling cash and credit card transactions accurately and confidently…
$19 - $20 an hour
Quick Apply
3d
Front Desk Agent
Cipriani —New York, NY
Providing front desk services to guests. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information.
$26 - $28 an hour
Quick Apply

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Front Desk Manager

Marriott International, Inc - New York, NY

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Job Details

Full-time $73,000 - $91,000 a year 1 day ago

Benefits

Commuter assistance
Paid parental leave
Health savings account
Employee stock purchase plan
Disability insurance
Health insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Employee discount
Life insurance

Qualifications

No experience needed
High school diploma or GED
Front desk
Guest services
Associate's degree
2 years
Communication skills

Full Job Description

Job Number 24116762
Job Category Rooms & Guest Services Operations
Location The St. Regis New York, Two East 55th Street at Fifth Avenue, New York, New York, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

The salary range for this position is $73,000 to $91,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Front Desk Manager jobs in Brooklyn, NY

Front Desk Manager

Front Desk Agent

Assistant General Manager- Element by Westin Wood-Ridge, NJ

Lobby Host - Front Desk Agent

Front Desk Agent

Lobby Host - Overnight Front Desk Agent

Data Entry/Mail Clerk

Front Desk Office Coordinator / Medical Assistant - Spanish - Full time - 3+ years experience

Front Desk Coordinator (Oral Surgery)

Front Desk Agent

Front Desk Manager

Administrative Assistant/Receptionist

Night Auditor

Front Desk Agent

MA - Medical Assistant/Front Desk Rep

Front Desk Agent

Front Desk Associate

Executive Front Office Manager

Front Desk Agent

Front Desk Agent

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